Responsibilities
- Oversee active project portfolio within assigned LOB
- Ensure projects are delivered on time and within budget & scopeMonitor project health indicators and proactively mitigate risk
- Escalate systemic issues to Director, PMO
- Manage and develop Project Managers within the LOB
- Provide coaching on timeline management, scope control, and cross-functional coordination
- Conduct performance reviews and development planning
- Reinforce accountability and consistent execution standards
- Ensure adoption of PMO standards, tools, and documentation practices
- Audit project plans for compliance and qualityDrive continuous improvement of execution workflows
- Partner with AMs to ensure alignment between scope and delivery plansCollaborate with Strategists to support execution feasibility
- Work with WFM to align staffing with workload forecastsIdentify delivery risks early and implement corrective action plans
- Support PMs in navigating complex client or scope challenges
- Elevate high-impact risks to Director, PMO when necessary
- Track LOB-level delivery KPIs (on-time delivery, utilization, margin impact, etc.)
- Provide regular updates to Director, PMO on portfolio health
- Support data-driven decision-making across the LOB
Required Skills & Experience
- 6–10+ years in project management within a services or agency environment
- 2+ years managing or mentoring project managers
- Strong knowledge of project lifecycle management and governance frameworks
- Experience working within task-based systems (e.g., Teamwork, Asana, Monday, etc.)
- Strong risk management and prioritization skillsAbility to influence cross-functional stakeholders without direct authority
- Strong written and verbal communication skills
- Experience managing multiple concurrent projects in a fast-paced environment
Preferred Qualifications
- Experience within marketing, digital, or professional services organizations
- PMP or equivalent certification
- Experience partnering closely with WFM or resource management functions
- Experience operating within a centralized PMO model
- Exposure to financial tracking or margin management within projects
Top Skills
What We Do
All Systems, Grow.
Get the most out of your full customer lifecycle with SmartBug Media, a full service digital agency creating resilient growth in every phase to deliver predictable growth for your organization.
We Know Where You Grow from Here.
We empower you to leverage the tools you're already using while introducing you to cutting-edge revenue and predictable revenue-generating strategies. Backed by deep technical expertise, SmartBug is ready to skyrocket your company.
Unmatched Expertise, Uncompromising Quality.
We don't throw around the word “expert” lightly. Our team is composed of industry veterans who've honed their technical and strategic skills from top-tier universities and globally-renowned brands. With us, you collaborate with experienced professionals unmatched anywhere else.
For over 15 years, we've not only mastered HubSpot, earning Partner of the Year twice and Elite Solutions Partner status. We have also established ourselves as a Klaviyo Master Elite partner, Google Premier partner, and proud Shopify partner. But we aren't about titles—it's our proven success, reflected in 500+ 5-star reviews, that speaks for our commitment to success.
Now is the time to grow with SmartBug.
