The Role
Lead large-scale, cross-functional technology programs, define roadmap and metrics, drive delivery using Agile/DevOps/CI/CD, manage finances and risks, influence stakeholders, and scale TPM practices globally.
Summary Generated by Built In
About the RoleWe are seeking an accomplished and forward-thinking Senior Manager, Technical
Program Management (TPM) to lead large-scale, cross-functional technology programs that enable innovation, scale, and performance across the enterprise.
This role blends strategic leadership, technical depth, and operational excellence,
driving outcomes that deliver measurable business value.
The ideal candidate will have deep experience orchestrating complex technical initiatives, a strong grasp of modern delivery models (Agile, DevOps, CI/CD, Cloud), and the ability to influence across engineering, product, and executive teams. The Sr. Manager demonstrates outcome ownership, continuous learning, and enterprise thinking to elevate delivery impact across the organization.What You'll DoWho You Are
Bachelor’s degree in Computer Science, Information Technology, Engineering, or
related field.
10+ years of experience managing large-scale, complex technical programs in
enterprise environments.
Proven experience leading initiatives involving 10+ engineering teams and multi-
million-dollar budgets.
Strong technical fluency in software architecture, infrastructure, and system design
principles.
Deep understanding of Agile, Scrum, DevOps, and CI/CD methodologies.
Hands-on familiarity with tools such as Jira, Confluence, SmartSheet, Clarity
PPM, Power BI, and Miro.
Demonstrated success driving transformation programs — scaling agile practices,
improving delivery velocity, or modernizing architecture.
Strong financial-management and analytical skills, with experience building
dashboards and KPIs that connect technical progress to business value.
Experience with cloud platforms (AWS, Azure, GCP), containerization, serverless,
microservices, and platform engineering.
Exceptional stakeholder-management, executive-communication, and cross-
functional leadership skills.
Proven ability to mentor and develop high-performing TPM and engineering teams.
Preferred certifications: PMP, PgMP, SAFe, or equivalent Agile/Program
Management credentials.
Program Management (TPM) to lead large-scale, cross-functional technology programs that enable innovation, scale, and performance across the enterprise.
This role blends strategic leadership, technical depth, and operational excellence,
driving outcomes that deliver measurable business value.
The ideal candidate will have deep experience orchestrating complex technical initiatives, a strong grasp of modern delivery models (Agile, DevOps, CI/CD, Cloud), and the ability to influence across engineering, product, and executive teams. The Sr. Manager demonstrates outcome ownership, continuous learning, and enterprise thinking to elevate delivery impact across the organization.What You'll Do
Strategic Program Leadership
Lead the planning, execution, and delivery of large-scale, multi-team technology
initiatives that advance enterprise strategy and technical architecture.
Define program vision, scope, measurable goals, and success metrics in
partnership with Architecture, Engineering, and Product leadership.
Translate strategic priorities into actionable roadmaps, aligning milestones,
dependencies, and deliverables across multiple organizations.
Drive annual and quarterly planning cycles, managing capacity, sequencing, and
alignment across global teams.
Champion long-term architectural integrity and scalability while balancing short-
term business needs.
Demonstrate Outcome Ownership by linking program results to enterprise-level
business impact.
Lead the planning, execution, and delivery of large-scale, multi-team technology
initiatives that advance enterprise strategy and technical architecture.
Define program vision, scope, measurable goals, and success metrics in
partnership with Architecture, Engineering, and Product leadership.
Translate strategic priorities into actionable roadmaps, aligning milestones,
dependencies, and deliverables across multiple organizations.
Drive annual and quarterly planning cycles, managing capacity, sequencing, and
alignment across global teams.
Champion long-term architectural integrity and scalability while balancing short-
term business needs.
Demonstrate Outcome Ownership by linking program results to enterprise-level
business impact.
Technical & Delivery Excellence
Partner closely with engineering teams to shape architecture direction, evaluate
trade-offs, and ensure technical decisions support long-term platform health.
Oversee delivery using Agile, DevOps, and hybrid models; promote automation,
CI/CD, infrastructure-as-code, and continuous integration and delivery.
Define and maintain key performance metrics for engineering velocity, quality,
reliability, and business impact.
Drive adoption of modern technologies (cloud-native services, microservices,
AI/ML, data platforms, serverless architectures).
Implement rigorous risk-management frameworks across programs — anticipating,
mitigating, and communicating issues proactively.
Foster Excellence in Execution by standardizing delivery processes, reducing
recurring issues, and ensuring predictable outcomes.
Organizational Influence & Change Leadership
Serve as a change agent for modern engineering and delivery practices —
advancing agile maturity, continuous improvement, and operational discipline
across teams.
Model Continuous Learning by seeking feedback, incorporating lessons learned,
and encouraging a growth mindset across the TPM community.
Foster a culture of transparency, accountability, and learning through mentoring
and collaboration.
Influence at all levels — from technical teams to executives — to drive cross-
functional alignment and execution clarity.
Lead process-modernization initiatives to enhance efficiency, agility, and technical
excellence across the portfolio.
Stakeholder & Communication Management
Act as the primary liaison between technical and non-technical stakeholders,
simplifying complex topics for executive audiences.
Provide regular, data-driven reporting on program progress, risks, and financials
that tie outcomes to measurable impact.
Partner closely with engineering teams to shape architecture direction, evaluate
trade-offs, and ensure technical decisions support long-term platform health.
Oversee delivery using Agile, DevOps, and hybrid models; promote automation,
CI/CD, infrastructure-as-code, and continuous integration and delivery.
Define and maintain key performance metrics for engineering velocity, quality,
reliability, and business impact.
Drive adoption of modern technologies (cloud-native services, microservices,
AI/ML, data platforms, serverless architectures).
Implement rigorous risk-management frameworks across programs — anticipating,
mitigating, and communicating issues proactively.
Foster Excellence in Execution by standardizing delivery processes, reducing
recurring issues, and ensuring predictable outcomes.
Organizational Influence & Change Leadership
Serve as a change agent for modern engineering and delivery practices —
advancing agile maturity, continuous improvement, and operational discipline
across teams.
Model Continuous Learning by seeking feedback, incorporating lessons learned,
and encouraging a growth mindset across the TPM community.
Foster a culture of transparency, accountability, and learning through mentoring
and collaboration.
Influence at all levels — from technical teams to executives — to drive cross-
functional alignment and execution clarity.
Lead process-modernization initiatives to enhance efficiency, agility, and technical
excellence across the portfolio.
Stakeholder & Communication Management
Act as the primary liaison between technical and non-technical stakeholders,
simplifying complex topics for executive audiences.
Provide regular, data-driven reporting on program progress, risks, and financials
that tie outcomes to measurable impact.
Ensure decisions are well-documented and aligned to both engineering strategy
and business value.
Build strong partnerships with internal and external teams, vendors, and technology
providers to enable seamless execution.
Demonstrate Enterprise Thinking by aligning multiple teams and domains toward
collective outcomes rather than siloed successes.
Financial & Resource Governance
Own end-to-end program financials — including capital/expense forecasting,
reconciliation, and value realization.
Optimize staffing, resource allocation, and vendor partnerships to maximize
program efficiency and outcomes.
Maintain visibility into portfolio financial health and drive accountability for cost-
effective delivery.
Apply Ownership & Initiative by proactively identifying financial and operational
risks and taking swift, data-backed action.
Strategic Thinking & Enterprise Alignment
Connect day-to-day program delivery to broader business strategy and long-term
enterprise goals.
Use data and insight to anticipate downstream impacts, challenge assumptions,
and drive smarter prioritization decisions.
Influence leadership by articulating how technology initiatives contribute to
business growth, scalability, and operational excellence.
Promote Enterprise Thinking by coordinating efforts across global teams and
ensuring alignment with GapTech’s strategic direction.
Global Collaboration
Coordinate execution across distributed and hybrid teams operating in multiple time
zones.
Establish effective governance, communication, and collaboration frameworks for
global program delivery.
Encourage shared accountability and visibility across all contributing teams.
and business value.
Build strong partnerships with internal and external teams, vendors, and technology
providers to enable seamless execution.
Demonstrate Enterprise Thinking by aligning multiple teams and domains toward
collective outcomes rather than siloed successes.
Financial & Resource Governance
Own end-to-end program financials — including capital/expense forecasting,
reconciliation, and value realization.
Optimize staffing, resource allocation, and vendor partnerships to maximize
program efficiency and outcomes.
Maintain visibility into portfolio financial health and drive accountability for cost-
effective delivery.
Apply Ownership & Initiative by proactively identifying financial and operational
risks and taking swift, data-backed action.
Strategic Thinking & Enterprise Alignment
Connect day-to-day program delivery to broader business strategy and long-term
enterprise goals.
Use data and insight to anticipate downstream impacts, challenge assumptions,
and drive smarter prioritization decisions.
Influence leadership by articulating how technology initiatives contribute to
business growth, scalability, and operational excellence.
Promote Enterprise Thinking by coordinating efforts across global teams and
ensuring alignment with GapTech’s strategic direction.
Global Collaboration
Coordinate execution across distributed and hybrid teams operating in multiple time
zones.
Establish effective governance, communication, and collaboration frameworks for
global program delivery.
Encourage shared accountability and visibility across all contributing teams.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or
related field.
10+ years of experience managing large-scale, complex technical programs in
enterprise environments.
Proven experience leading initiatives involving 10+ engineering teams and multi-
million-dollar budgets.
Strong technical fluency in software architecture, infrastructure, and system design
principles.
Deep understanding of Agile, Scrum, DevOps, and CI/CD methodologies.
Hands-on familiarity with tools such as Jira, Confluence, SmartSheet, Clarity
PPM, Power BI, and Miro.
Demonstrated success driving transformation programs — scaling agile practices,
improving delivery velocity, or modernizing architecture.
Strong financial-management and analytical skills, with experience building
dashboards and KPIs that connect technical progress to business value.
Experience with cloud platforms (AWS, Azure, GCP), containerization, serverless,
microservices, and platform engineering.
Exceptional stakeholder-management, executive-communication, and cross-
functional leadership skills.
Proven ability to mentor and develop high-performing TPM and engineering teams.
Preferred certifications: PMP, PgMP, SAFe, or equivalent Agile/Program
Management credentials.
Top Skills
Agile,Devops,Ci/Cd,Cloud,Infrastructure-As-Code,Cloud-Native,Microservices,Ai/Ml,Data Platforms,Serverless,Jira,Confluence,Smartsheet,Clarity Ppm,Power Bi,Miro,Aws,Azure,Gcp,Containerization
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The Company
What We Do
In 1969, Don and Doris Fisher opened the first Gap store on Ocean Avenue in San Francisco. They wanted to make it easier to find a great pair of jeans, and they did. Their denim and records store was a hit, and it grew to become one of the world’s most iconic brands.
Today we’re represented in more than 1400 stores in over 40 countries, and online. We have headquarters in New York, London, Shanghai, Tokyo, and, of course, San Francisco.
Our unique aesthetic is optimistic cool, elevated American style. Our clothes are crafted with care, with focused attention to thoughtful design. We believe in staying true to our heritage while creating what’s next.
Don and Doris Fisher always wanted to “do more than sell clothes.” They wanted to support the people who ran their company, to be active in their communities, and to have a positive impact on the world. Their vision helped transform retail, and we’re still following their lead.
We stand for freedom and possibility for all; we champion diverse ideas that transcend generations, geographies and genders.
