Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description:
Senior Manager, Strategic Alignment & Performance
Location: Palo Alto, CA Hybrid, onsite 3 days/week Palo Alto (no remote)
Reporting To: EVP, Strategic Operations
Role Summary
As Senior Manager in the Office of Strategic Alignment & Performance, you will play a critical role in translating Uniphore’s strategic vision—anchored in the VCSOM framework—into measurable, cross-functional execution. This role requires a strategic thinker with a deep operational mindset, capable of enabling functional leaders to align, execute, and report consistently across the business.
You will be responsible for maintaining the enterprise repository of measurable objectives, driving operational reporting cadence, and ensuring leaders are consistently in sync with their operating goals and prepared to articulate progress and impact through quarterly business reviews.
Key Responsibilities
VCSOM Framework Operationalization
- Partner with the EVP of Strategic Operations, and functional heads to institutionalize the VCSOM (Vision, Culture, Strategy, Obstacles, Measures) framework across all business functions.
- Translate strategic goals into trackable OKIs, with a clear line of sight to functional objectives and company priorities.
- Ensure all functions are consistently applying VCSOM in planning, execution, and reporting cycles.
KPI Repository & Performance Management
- Maintain a centralized and structured repository of KPIs and measurable objectives across the organization.
- Ensure KPIs are owned, updated monthly, and aligned with strategic priorities.
- Monitor, validate, and challenge the quality of submitted KPIs for clarity, relevance, and actionability.
Operational Dashboards & Insights
- Build in Tableau and manage real-time operational dashboards that measure progress, velocity, and business impact.
- Partner with the CEO’s Chief of Staff, Finance and RevOps teams to integrate business intelligence tools (e.g., Tableau, Power BI, Salesforce).
- Provide actionable insights and early warnings to leadership to course-correct execution.
Cross-Functional Enablement & QBR Preparation
- Serve as the execution coach and thought partner to functional leaders preparing for their Quarterly Business Reviews (QBRs).
- Design templates, alignment sessions, and best practices to ensure consistent and rigorous review materials.
- Facilitate QBR working sessions and track progress of key commitments across cycles.
Ideal Candidate Profile
Qualifications
- 5-7 years in business operations, strategy execution, or program management roles in a SaaS, high-growth, or PE/VC-backed company.
- Demonstrated experience operationalizing strategic frameworks across large, cross-functional teams.
- Strong knowledge of enterprise KPIs, performance management principles, and OKR/OKI methodologies.
- Expertise in building automated dashboards and reporting tools (Excel, Tableau, BI tools, or similar).
- Proven ability to drive alignment across executive-level stakeholders and their second in command.
Competencies
- Systems thinker with high attention to detail.
- Skilled facilitator and strategic communicator.
- High EQ, persistent and, with ability to influence without authority.
- Strong project management and change enablement capabilities.
- Adept at navigating ambiguity and solving complex problems at scale.
Hiring Range:
The specific rate will depend on the successful candidate's qualifications and prior experience.
In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.
Location preference:
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.
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What We Do
The Uniphore Business AI Cloud spans agents, models, knowledge, and data, combining the simplicity of consumer AI with the rigor, security, and scalability the enterprise demands. Business users can harness AI effortlessly and deliver outcomes immediately, while CIOs gain the foundation to build powerful AI applications embedded into workflows and trained on enterprise data. Built for the Enterprise, backed by AI Leaders Backed by NVIDIA, AMD, Snowflake, and Databricks, Uniphore brings a unique combination of capital and strategic alignment — validating its position as the definitive Business AI leader. Recent acquisitions of ActionIQ, Infoworks, Orby AI, and Autonom8 further cement Uniphore's AI talent depth and accelerate outcomes for clients. A Complete, Composable Platform Uniphore is designed to be: Sovereign — run on any public cloud, private cloud or on-premises with full control over your data and AI models. Composable — choose your layer, model, or component—vector DBs, knowledge graphs, data compute, and beyond. Secure — embedded guardrails, observability, and AI security ensure trusted, compliant, and enterprise-grade protection. Trusted at Scale Over 2,000 global businesses — including many of the Fortune 500 — rely on Uniphore every day to drive growth, improve efficiency, and deliver personalized customer experiences. Customers include leaders across industries, like Skechers, LastPass, Atlassian, HP, Allstate, Sony, and more. Industry Recognition Named to Inc.'s Best in Business List Listed on the Deloitte Technology Fast 500 Recognized in reports by Gartner, Forrester, and IDC From Pilot to Production Through strategic collaborations with industry leaders like KPMG, Cognizant, Rackspace, Databricks and Snowflake, Uniphore helps organizations move beyond experimental AI pilots to production-grade deployment — operationalizing AI agents across internal and client-facing workflows at scale.
