Sr. Manager, Regional Service Delivery

Position Title: Sr. Manager, Regional Service Delivery
Position Type: Regular - Full-Time
Requisition ID: 40839
In every role, McCainers are ambitious, curious, and passionate about creating exceptional work experiences-together. With a customer-first mindset, we make doing business with McCain easy.
About the role.
As the Sr. Manager, Regional Service Delivery (I&O), you will lead infrastructure and operations service delivery across a defined region-supporting business offices, manufacturing plants, and warehouses.
You will serve as the critical bridge between regional business stakeholders and Global Technology teams, ensuring that infrastructure and operations (I&O) services are reliable, scalable, secure, and aligned with business priorities. This role is accountable for service performance, stakeholder satisfaction, operational excellence, and cost optimization across the region.
Success in this role requires strong business acumen, technical depth, and the ability to translate business needs into a superior service model that supports growth and transformation.
What you'll be doing.
In this role, you will drive operational excellence and service performance across the region:
Business & Stakeholder Partnership

• Build trusted relationships with business stakeholders, regional leadership, and global technology teams
• Translate business requirements into actionable I&O strategies and execution plans
• Align regional technology roadmaps (quarterly and annual) to global I&O priorities
• Serve as the primary point of contact for business leaders on service performance, incidents, major changes, and new solution deployments
• Lead weekly and monthly steering committee reviews with regional technology leadership

Service Delivery & Performance

• Own regional I&O service performance, ensuring visibility into KPIs, SLAs, and improvement plans
• Oversee the regional project portfolio, managing expectations around scope, timelines, cost, and delivery
• Champion continuous improvement initiatives to enhance service quality, efficiency, and cost effectiveness
• Conduct periodic business satisfaction surveys and drive NPS improvement plans
• Lead service transition activities for new offices, infrastructure upgrades, workplace technologies, and cloud adoption initiatives

Team & Vendor Leadership

• Lead and develop a team of service delivery engineers and technical specialists supporting:
  
  • End-user services (PCs, mobile devices, printers, meeting rooms)
  • LAN/Wi-Fi connectivity
  • Servers and infrastructure
  • Cloud adoption and modernization
• Manage relationships with external vendors and service providers, ensuring contracted services meet agreed SLAs
• Negotiate service agreements and optimize vendor performance

Risk, Compliance & Financial Management

• Identify and mitigate service delivery risks while ensuring compliance with regulatory and security standards
• Protect infrastructure and data through strong operational controls
• Develop and manage regional I&O budgets, driving cost optimization without compromising service quality

What you'll need to be successful.

• Bachelor's degree in Computer Science, Information Technology, or related field preferred
• 12+ years of IT experience, including:
  
  • 5+ years in Infrastructure & Operations service delivery
  • 3+ years in a leadership role within a global organization
• Experience leading IT infrastructure operations in a manufacturing or CPG environment
• Strong knowledge of ITSM maturity models and global technology standards
• Experience leveraging enterprise platforms (e.g., SAP, cloud modernization, monitoring tools, automation solutions)
• Experience setting up new offices and delivering modern workplace services
• Strong financial acumen with budget ownership experience
• Proven success improving service delivery performance and optimizing costs
• Experience managing vendor contracts and service agreements
• Knowledge of industry best practices including Cloud, AIOps, SRE, automation, and ITIL frameworks (certifications such as ITIL, PMP, Agile a plus)
• Exceptional communication skills with the ability to influence stakeholders at all levels

About McCain.
Click Here to learn more about McCain and how we provide you with opportunities to make an impact that matters.
Leadership principles.
At McCain, our leadership principles guide how we engage with customers, collaborate as a team, and achieve success. We focus on understanding customer needs, driving innovation, empowering people, and taking ownership to clear obstacles and deliver results.
The McCain experience.
We are McCain. This statement is a testament to our collective strength and our individual value. Your contributions play a vital role in our success. Our winning culture is rooted in authenticity an d trust, empowering us to bring out the best in one another. Here, you'll find opportunities to learn, grow, and thrive. Join us and experience why we're better together.
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Compensation Package : $111,700.00 - $149,000.00 . USD annually + Bonus eligibility
The above reflects the target compensation range for the position at the time of posting. Hiring compensation will be determined based on experience, skill set, education and training, and other organizational needs. This posting is for an existing vacancy.
Benefits: At McCain, we're on a mission to create a winning culture that puts employee safety and well-being at the heart of what we do, every day. We understand and appreciate that each person's needs are unique and ensure our benefits & well-being programs reflect that. Employees are eligible for the following benefits: health coverage (medical, dental, vision, prescription drug), retirement savings benefits, and leave support including medical, family and bereavement. Well-being programs include vacation and holidays, company-supported volunteering time, and mental health resources. Coverages are aligned with country, provincial and state governing plans and can vary by work level, location and nature of the role. Additional benefit detail available during the application process.
Your well-being matters to us, and we're here to provide you with the necessary resources to support you in being your best self at work - and at home.
McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to find appropriate solutions.
Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain's Global Privacy Policy and Global Employee Privacy Policy, as applicable. McCain leverages AI in the hiring process, though all final decisions are made by humans. You can understand our approach to AI and how your personal information is being handled here.
Job Family: Information Technology
Location(s): US - United States of America : Illinois : Oakbrook Terrace || US - United States of America : Illinois : Chicago || US - United States of America : Illinois : Lisle
Company: McCain Foods USA, Inc.