Sr Manager - Project Program Management

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Sr. Manager, Program Management will lead and coordinate complex, multi-workstream transformation and operational programs across the organization. This role partners closely with business, project, product, technology, and operational stakeholders to translate strategic objectives into an integrated program roadmap; align interdependent projects and workstreams; manage program-level milestones, dependencies, risks, decisions, governance, and benefits; and provide executive-ready visibility into progress and outcomes. The Senior Manager establishes the structures and operating cadence needed to keep interconnected work aligned to program objectives, resolve cross-project barriers, and support successful implementation and value realization.

Primary Job Duties & Responsibilities:

Program Leadership & Integrated Planning

- Lead complex programs composed of multiple interdependent projects and workstreams from definition and planning through implementation and stabilization.

· Build and maintain an integrated program roadmap that connects project plans, milestones, critical dependencies, decision points, delivery sequencing, and outcome targets.

· Coordinate project and workstream leaders to ensure scope, timing, resources, readiness, and deliverables remain aligned to program objectives and leadership priorities.

· Identify cross-project barriers and tradeoffs, drive issue resolution and escalation, and facilitate decisions required to maintain program momentum.

· Apply consistent program management standards and operating practices across participating workstreams while allowing appropriate project-level execution flexibility.

Program Governance, Risk, and Delivery Visibility

• Establish and manage program governance, decision forums, escalation paths, and operating cadences across interdependent workstreams.

· Maintain program-level RAID management, with emphasis on systemic risks, cross-project dependencies, decision needs, and impacts to overall outcomes.

· Monitor program health using integrated milestones, performance indicators, and outcome measures; identify trends, gaps, and corrective actions.

· Synthesize program status, risks, interdependencies, decisions, and outcome signals into concise, decision-useful executive reporting.

· Ensure consistent reporting and transparent visibility across the program for senior leadership and governance forums.

Executive Reporting and Stakeholder Alignment

• Develop executive-ready updates that connect project and workstream activity to program objectives, strategic priorities, and anticipated business outcomes.

· Partner with program sponsors, project leaders, and functional leaders to align priorities, scope, timing, decisions, and delivery risks across the program.

· Facilitate cross-functional discussions involving business, product, technology, and operations to resolve competing priorities and maintain alignment.

· Present program health, cross-project dependencies, key decisions, risks, mitigation strategies, and outcomes to senior leaders and governance forums.

· Influence stakeholders without direct authority and create shared accountability for program commitments.

Implementation Readiness and Cross-Functional Execution

• Coordinate integrated implementation readiness across projects and workstreams, including readiness criteria, handoffs, release/go-live dependencies, and stabilization needs.

· Partner with operational and technical teams to align major milestones and ensure implementation sequencing supports end-to-end program outcomes.

· Oversee program-level issue triage, dependency management, and readiness planning for major releases or implementation events.

· Define and track program outcomes, value measures, and benefits realization in partnership with business owners; surface variances and actions needed to protect expected value.

Required Qualifications

Experience:

• 8-10 years of experience in project management, program management, PMO, or a related field with increasing responsibility in complex, cross-functional programs

• PMP, PgMP, or related certification

• Demonstrated experience leading programs made up of multiple interdependent projects or workstreams from planning through implementation and stabilization.

• Experience developing integrated program roadmaps and managing cross-project milestones, dependencies, risks, decisions, delivery sequencing, and outcome measures.

• Experience establishing or supporting program governance, executive reporting, escalation, and leadership decision-making.

Technical & Process Skills:

• Experience creating executive-facing program materials, integrated reporting, dashboards, decision papers, and strategic summaries for senior leadership.

• Experience translating ambiguous or emerging business needs into program structures, governance, scalable tools, operating approaches, and execution practices.

• Experience coordinating across business, project, product, technology, and operational stakeholders to align interdependent work and outcomes.

• Experience identifying systemic delivery gaps, cross-project dependencies, and program risks; surfacing them early and driving resolution or escalation.

• Experience defining and tracking program outcomes, value measures, benefits, or other indicators of realization.

• Strong analytical, organizational, strategic planning, and problem-solving skills.

• Extensive experience delivering projects using Agile, Waterfall, and Hybrid project management methodologies.

• Proven experience utilizing project management and work management tools such as Microsoft Project (MPP), Jira, Asana, Smartsheet, Monday.com, and other comparable platforms.

• Advanced proficiency with the Microsoft Office Suite, including Excel, PowerPoint, Word, and Teams.

• Experience with collaboration, facilitation, and digital whiteboarding tools such as Miro, Mural, Microsoft Whiteboard, or similar platforms.

Leadership & Soft Skills:

• Strong systems thinking and business acumen, with the ability to connect interdependent operational and technical work to broader business outcomes.

• Demonstrated ability to influence cross-functional leaders, resolve competing priorities, and drive alignment and accountability without direct authority.

• Exceptional verbal and written communication skills, including executive synthesis, strategic framing, facilitation, and decision support.

• Ability to navigate ambiguity, structure complex programs, and establish clarity across multiple projects, stakeholders, and priorities.

• Ability to represent program health, decisions, risks, and outcomes in senior leadership and governance settings with clear communication and sound judgment.

Preferred Qualifications:

• Experience in healthcare, managed care, operations, transformation, or similarly complex matrixed environments.

• Experience leading or supporting large-scale transformation programs involving business and technology partnership.

• Experience with program portfolio reporting, integrated planning, governance, and collaboration tools used to drive enterprise delivery visibility.

• Experience with benefits realization, outcome measurement, or value-based program management.

• Experience operating in a PMO or enterprise transformation environment with standardized program management practices.

• Experience utilizing AI-enabled tools and agents (e.g., Microsoft Copilot) to accelerate project execution and improve delivery outcomes, including – Planning, decision and action tracking, risk and issue management, stakeholder communication, reporting and governance etc.

Education

Bachelor’s degree required, or equivalent experience, preferably in Business, Healthcare Administration, Operations Management, or a related field.

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.