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About the RoleAs a Senior Manager in the Mobile App domain, you will play a pivotal role in shaping the future of our digital shopping experience across Gap, Banana Republic, Old Navy, and Athleta. With a focus on driving significant business impact, you will lead the strategic direction and execution of high-quality mobile products that seamlessly integrate online and in-store experiences, driving customer satisfaction and revenue growth. Leveraging your deep expertise in mobile applications, SDK integrations, and omni-channel solutions, you will own the end-to-end product lifecycle—from ideation to launch and ongoing optimization. You will collaborate with senior leadership, cross-functional teams, and external partners to deliver cutting-edge mobile features that set industry standards and drive our brands forward.What You'll Do
- Strategic Leadership: Define and lead the mobile product strategy, aligning with overall business goals to drive revenue, engagement, and customer loyalty across all brand apps.
- Customer-Centric Vision: Gain a deep understanding of customer needs through data analysis, user research, and market insights to create best-in-class mobile shopping experiences.
- Stakeholder Management: Serve as the primary point of contact for mobile strategy, communicating product vision, roadmaps, and performance to senior stakeholders, executives, and cross-functional teams.
- Performance and Optimization: Own the product performance metrics, including forecasting ROI, monitoring post-launch results, and driving continuous product optimization and adoption strategies.
- Data-Driven Decision Making: Utilize analytics, user feedback, and A/B testing to refine product features, prioritize the product backlog, and make strategic decisions that maximize business impact.
- Innovate and Iterate: Lead the formulation, testing, and iteration of product hypotheses to ensure the continuous evolution of mobile app features that meet customer needs and exceed market standards.
- Product Roadmap Ownership: Develop, prioritize, and communicate a clear product roadmap that drives the mobile agenda, ensuring alignment with broader organizational objectives and market trends.
- Lifecycle Management: Oversee the full product lifecycle, proactively identifying opportunities for new features and improvements that keep the mobile experience fresh and competitive.
- Cross-Functional Collaboration: Build and nurture strong relationships with engineering, design, marketing, and external partners to ensure seamless product delivery and integration.
- Mentorship and Leadership: Mentor and guide junior product team members, fostering a collaborative and innovative team environment focused on high performance and continuous learning.
Who You Are
- Experienced Product Leader: 7-9 years of product management experience with a strong focus on mobile applications and omni-channel solutions, with a proven track record of delivering impactful, customer-centric products that integrate digital and physical experiences.
- Omni-Channel Expertise: Deep understanding of omni-channel retail strategies, including how to bridge mobile and in-store interactions to create a unified customer experience.
- Technical Expertise: Demonstrated ability to work with complex mobile platforms, including hands-on experience with SDK integrations, APIs, and performance optimization techniques, specifically within omni-channel environments.
- Strategic and Analytical: Strong analytical skills with a proven ability to turn data into actionable insights, drive product decisions, and influence business outcomes across multiple customer touchpoints.
- Collaborative Communicator: Exceptional communication skills with experience engaging and influencing cross-functional teams and senior executives, articulating product needs, strategies, and omni-channel opportunities clearly.
- Agile Mindset: Deep experience with agile methodologies, modern software development practices, and leading product teams in fast-paced, dynamic environments.
- Innovative and Forward-Thinking: Entrepreneurial mindset with a passion for identifying new market opportunities, particularly those that enhance the omni-channel experience, developing business cases, and driving innovative solutions that connect digital and physical retail.
- Results-Oriented: Strong track record of managing product roadmaps, achieving key metrics, and delivering high-impact solutions that align with omni-channel business goals.
- Leadership and Mentorship: Proven ability to lead, mentor, and inspire teams, fostering a culture of collaboration, innovation, and excellence.
- Adaptable and Resilient: Thrives in ambiguity, quickly adapting to changes while maintaining focus on delivering results and driving the omni-channel strategy forward.
- Customer-Obsessed: Deeply committed to understanding and solving customer pain points across digital and physical channels, with a passion for enhancing the overall omni-channel shopping experience.
Top Skills
What We Do
In 1969, Don and Doris Fisher opened the first Gap store on Ocean Avenue in San Francisco. They wanted to make it easier to find a great pair of jeans, and they did. Their denim and records store was a hit, and it grew to become one of the world’s most iconic brands.
Today we’re represented in more than 1400 stores in over 40 countries, and online. We have headquarters in New York, London, Shanghai, Tokyo, and, of course, San Francisco.
Our unique aesthetic is optimistic cool, elevated American style. Our clothes are crafted with care, with focused attention to thoughtful design. We believe in staying true to our heritage while creating what’s next.
Don and Doris Fisher always wanted to “do more than sell clothes.” They wanted to support the people who ran their company, to be active in their communities, and to have a positive impact on the world. Their vision helped transform retail, and we’re still following their lead.
We stand for freedom and possibility for all; we champion diverse ideas that transcend generations, geographies and genders.
