This Sr. Manager role is the dedicated GTS Product Management partner for key corporate domains:
• Asset Protection: a large organization that safeguards millions in annual retail loss across 2,500+ stores through loss prevention, investigations, physical security, and crisis management. Technology is a force multiplier for a lean field operation.
• Legal: a department managing across commercial contracts, compliance, employment law, IP, and privacy. Legal technology is early-stage, with significant automation opportunities in contract lifecycle, matter management, and compliance.
These domains have historically operated with limited GTS product management partnership, and the function is still maturing. You'll inherit early-stage discovery work and some established stakeholder relationships, but the roadmaps, operating rhythms, and technology strategies are yours to build. Success looks like business leaders actively pulling you into decisions because you've earned credibility in their domain.
You’ll report to a Director of Product Management who provides strategic context, portfolio coordination, and escalation paths. You’ll also coordinate with engineering, architecture, office of AI and more working on initiatives in your domain areas.What You'll Do
Build Business Partnerships
Develop trusted, working relationships with leaders in Asset Protection, Legal, and GTS. Learn their business before proposing technology solutions.
Establish GTS product management as a valued partner in organizations that have operated self-sufficiently. Different domains require different approaches—AP is operational, Legal is risk-conscious, and GTS is technically sophisticated.
Represent the portfolio in stakeholder meetings, planning sessions, and cross-functional forums as the operational lead for these domains.
Discover and Map Opportunities
Lead business discovery across all domains: identify pain points, map capabilities to systems, assess technology maturity, and build the business case.
In Asset Protection, advance technology architecture from discovery into roadmap—case management, RFID, video intelligence, and field technology integration.
In Legal, complete landscape discovery and identify automation opportunities in contract lifecycle management, compliance workflows, and matter management.
Evaluate where AI and automation create real value across your domains—and where they’re premature.
Deliver Outcomes
Own delivery outcomes for technology initiatives in your domains, partnering with engineering and offshore delivery teams.
Hold delivery partners accountable to business results, not just project completion.
Identify cross-domain opportunities, particularly where governance, risk, and compliance (GRC) capabilities span multiple organizations.
Business Relationship Builder: You’ve built GTS/IT partnerships with business organizations that didn’t start out wanting one. You know how to earn trust by learning the business first and proposing technology second. You’re comfortable being the first product person in the room. You have strong communication skills - able to articulate product vision and trade-offs to both executive and technical audiences.
Enterprise Domain Breadth: 5+ years in enterprise product management or business analysis spanning multiple corporate functions. You don’t need deep expertise in asset protection or legal operations specifically — you need the ability to learn complex domains quickly and ask the right questions. Experience with agile product development and enterprise platforms.
Discovery Orientation: You lead with curiosity, not solutions. You’ve done capability mapping, technology assessments, or business architecture work. You know how to document what exists, identify what’s missing, and build a case for investment.
Political Awareness: You understand that “self-sufficient” organizations became that way for a reason. You don’t walk in assuming they need to be rescued. You respect their expertise while demonstrating what product management adds.
AI Fluency: You use LLMs and AI tools as a daily working accelerator — structuring complex analysis, drafting stakeholder communications, building knowledge systems, and evaluating where AI capabilities create genuine value for business operations. Across three domains in early discovery, the ability to move fast with AI-assisted research and synthesis is a force multiplier.
Operational Tempo: Three domains, concurrent discovery, active delivery. You self-prioritize, communicate trade-offs, and stay effective without perfect clarity on every front simultaneously.
Strongly Preferred
Experience in any combination of: asset protection/loss prevention, legal operations, GRC, or corporate security technology.
ServiceNow experience (ITSM, CSM, or security operations modules).
Retail, CPG, or large multi-site enterprise background.
Experience working with offshore delivery models.
Gap (gapinc.com). Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Gap (gapinc.com). and has not been reviewed or approved by Gap (gapinc.com)..
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is offered, alongside programs that support physical, mental, and financial wellbeing. Feedback suggests eligible employees can also leverage tools like FSAs and additional wellbeing resources.
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Leave & Time Off Breadth — Paid time off, company-paid holidays, and multiple leave options (sick, disability, and family leave) create broad time-away coverage. Some roles start with substantial PTO accrual and can access flexible leave arrangements.
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Wellbeing & Lifestyle Benefits — A generous cross-brand merchandise discount is a standout perk, complemented by commuter benefits, on-the-clock volunteer hours, and matching donations. Feedback suggests these lifestyle benefits add meaningful value beyond base pay.
Gap (gapinc.com). Insights
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What We Do
In 1969, Don and Doris Fisher opened the first Gap store on Ocean Avenue in San Francisco. They wanted to make it easier to find a great pair of jeans, and they did. Their denim and records store was a hit, and it grew to become one of the world’s most iconic brands. Today we’re represented in more than 1400 stores in over 40 countries, and online. We have headquarters in New York, London, Shanghai, Tokyo, and, of course, San Francisco. Our unique aesthetic is optimistic cool, elevated American style. Our clothes are crafted with care, with focused attention to thoughtful design. We believe in staying true to our heritage while creating what’s next. Don and Doris Fisher always wanted to “do more than sell clothes.” They wanted to support the people who ran their company, to be active in their communities, and to have a positive impact on the world. Their vision helped transform retail, and we’re still following their lead. We stand for freedom and possibility for all; we champion diverse ideas that transcend generations, geographies and genders.
