Sr. Manager, Payments and Fraud Oversight

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

Job Description:

Essential Responsibilities:

• Lead complex projects and problem resolution efforts related to risk management.
• Collaborate with teams to identify and analyze risks that may impact operations and assets.
• Develop and implement strategies for risk mitigation and compliance.
• Assess current business trends to inform risk management practices and improvements.
• Drive global process improvements through effective project management and stakeholder engagement.

Minimum Qualifications:

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

About the Role

PayPal Europe is seeking a Sr. Manager, Payments and Fraud Oversight to provide independent second-line oversight of payment and fraud-related risks across our European payment operations. You will deliver risk challenge, independent opinion, and thematic analysis, ensuring that first-line processes operate within risk appetite and that controls remain effective.

As part of your role, you will contribute to the continued enhancement of risk analytics, data insight, and technical capability to improve the CRO’s visibility over the payments and fraud risk landscape.

This role is critical to maintaining strong risk governance and alignment with EU and Luxembourg regulatory expectations, while preserving clear separation from Payments Compliance and first-line functions.

Key Responsibilities

Payments and Fraud Risk Oversight

• Provide independent oversight and challenge on first-line Payments and Fraud Risk Frameworks, ensuring alignment with enterprise risk appetite and EU/Luxembourg supervisory expectations.

• Review and advise on risk appetite, tolerances, and KRIs/KCIs, ensuring appropriate coverage of payments and fraud risks.

• Perform independent second-line risk assessments to evaluate the design and operating effectiveness of key payments and fraud controls.

• Monitor and assess risk exposures related to cash and settlement reconciliation, liquidity and funding, ledger integrity, and operational resilience.

Risk Analytics, Data Insight, and Technical Enablement

• Lead second-line risk analytics initiatives to improve visibility of payments and fraud risk trends through data-driven analysis.

• Assess and challenge the data sources, metrics, and outputs used by first-line analytics teams, ensuring accuracy and relevance.

• Partner closely with enterprise and Payments Risk Analytics teams to align data definitions, methodologies, and analytical approaches.

• Provide independent insights to the CRO and senior management through dashboards, visualizations, and thematic reviews.

• Encourage continuous development of technical capability within the team, supporting the use of data analysis and visualization tools such as SQL, Python, Power BI, and Tableau.

Payments and Fraud Monitoring

• Monitor key payments and fraud risk exposures, including credit, operational, liquidity, and fraud losses, escalating appetite breaches and emerging trends to senior management and committees.

• Provide thematic analysis of risk drivers and control effectiveness, focusing on prevention, detection, and mitigation of significant payments and fraud risks.

• Assess the effectiveness of first-line oversight of partner banks and third-party relationships, including credit, operational, and concentration risk aspects.

Independent Review and Challenge

• Conduct independent second-line reviews of critical payments and fraud management processes (SEPA operations, acquiring, payouts) and present risk opinions and recommendations to ARCC and CRO forums.

• Challenge new product, market, or payment-flow changes to ensure that material risks have been properly assessed and mitigated before implementation.

• Partner with Payments Compliance on regulatory interpretation, maintaining a focus on assessing exposure, control strength, and adherence to risk appetite.

Governance, Collaboration, and Reporting

• Act as the EU/Luxembourg point of contact for payments and fraud risk oversight, aligning local oversight with global frameworks and governance.

• Engage regularly with first-line, global risk, and analytics stakeholders to ensure a consistent approach to risk monitoring and reporting.

• Prepare independent risk reporting and thematic analyses on payments and fraud risk for ARCC, CRO, and senior management.

• Support interactions with CSSF, ECB, and other European regulators on payments and fraud topics, demonstrating strong oversight and governance practices.

Requirements

• Minimum 8 years of experience in payments-related roles

• Strong understanding of payments systems, risk management frameworks, and regulatory oversight applicable to the EU and Luxembourg environment.

• Strong analytical skills with ability to interpret data and metrics; proficiency with Python and database tools is a plus.

• Experience with visualization and reporting tools (e.g., Power BI, Tableau) strong plus, comfort using data to communicate insights to senior management.

• Ability to work collaboratively across global and regional teams, prioritize tasks, and manage competing deadlines in a dynamic environment.

• Excellent communication and stakeholder management skills, with the ability to influence and challenge constructively.

Subsidiary:

Travel Percent:

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes.  Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately.  To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. 

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.