Sr. Manager Operations

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

We’re looking for a Senior Operations Manager to join the team and focus on growing our own
Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minutedelivery of
groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan,
Bahrain, Egypt, Oman and Iraq!

● Managing the full operations end to end (team operations, inventory management,
pick-pack process, property/asset management, operational standards, expense
control, maintenance related).
● Inventory management: Ensure correct processes, policies and proper execution of
inventory management (stock-in and stock-out). Shrink/Expiry control and Quality
focus (in terms of inventory no damaged or poor fresh food quality; close to expiry).
● Pick-Pack process: Ensure efficient and correct pick and pack process and service
level (starting with ensuring availability, picking up the correct item/quantity) & proper
management of the staffing and scheduling as per demand to achieve desired UTR
and service level.
● Property / Asset management: Proper management of the property and facility, plus
asset management and tracking.
● Expense Control: Identify potential opportunities to reduce expenses with same
operational efficiency.

● Maintenance related: Define the guidelines for all engineering and maintenance tasks /
equipment / key activities i.e. outsourcing VS internal services, local VS regional
contracts, preventive maintenance plan, etc.
● Managing Productivity, work standards, and development of store staff.
● Monitoring and managing the store costs VS budget for the section.
● Ensuring continuous improvement of current performance VS accepted standard/best
practices at the store (i.e. stock level, productivity, service level).
● Monitoring financial and operational performance of each store and initiating required
actions for improvement.
● Controlling and ensuring that equipment, infrastructure, etc. in stores are used and
maintained properly.
● Developing action plans with the department manager to address weak areas in need
of improvement.
● Instituting training and developmental programs for staff and monitoring effective
implementation.
● Monitoring product range availability according to selected store product range.
● Develop preventive and regular maintenance plans.

WHAT DID WE ORDER?

● You have at least 10+ years of experience in progressive development and management of
multiple product categories, matured by working for large retailers, in an international setting.
If you have worked for a fulfilment, e-commerce, FMCG retail business it is a plus.
● You have built teams and led cross-functional projects at scale.
● You are very detail-oriented, structured and know how to prioritize -- you consider yourself
as someone who delivers solutions and not bottlenecks to be solved.
● You are able to interact with senior-level executives and can manage the expectations of
multiple stakeholders.
● You are someone energized by the unknown and look forward to learning each day on the job.
● You have excellent analytical and communication skills, and always like to be hands-on with
several tools.
● Additionally, you have robust interpersonal and intercultural skills. You can inspire several
teams and stakeholders to rally behind a mission.