Sr Manager, Operations & Planning

Candidates must be legally authorized to work in the United States without employer sponsorship, now or in the future.

The Sr. Manager of Operations and Planning will be accountable for overseeing
strategic planning and execution on key activities within the RBE and between agilon health.

Provides effective leadership and in the implementation of business strategies and initiatives aligning priorities to ensure fulfilment of company and business goals and objectives.

**Candidate must reside within 1 hr of Grand Rapids, MI - 25% travel expectations in Grand Rapids.

Essential Job Functions:

• Function in a highly matrixed, fast-paced and team-based environment.
• Function as part of the agilon health market leadership team to drive initiatives with provider partners, payers and the platform team that support the market.
• Responsible for leading new program and project development under the direction of the Market President in support of strategy and business plans.
• Supports planning and development of Board and partnership performance materials to craft the store of current performance ad future execution focus.
• Responsible for market-level execution, implementation and oversight of the Direct Contracting Entity (DCE) program
• Partners with Operations and Legal to ensure contracts and annual addendums are appropriately executed.
• Supports growth activities related to membership
• Supports the operational infrastructure with ongoing focus on organizational effectiveness, continued integration with agilon health and physician partners; focusing on how we enhance the ability to manage quality, utilization and the cost-of-care.
• Support the development of innovative care models to create a world-class patient experience with high quality care.
• Oversee project management functions including scope planning, schedule development, resource planning, budgeting, project plan development and maintenance, risk management, reporting, implementation, measures development, and project wrap-up.
• Drive high quality results by focusing on supporting the organizational needs.
• Leverage and embrace technology to drive process improvement, operational efficiency and improved clinical results
• Work collaboratively with colleagues to continue to define and support the agilon culture within the market and across the company
• Ability to work in a highly matrixed partnership.
• Establish performance objectives, track performance, and evaluate progress toward unit and organizational goals.
• Leads staff; provides guidance and engagement of staff; and builds effective teams (both internally and with physician partners) to achieve established goals and within established budgets
• Perform other duties as assigned

Other Job Functions:

• Understand, adhere to, and implement the Company’s policies and procedures.
• Provide excellent customer services skills, including consistently displaying awareness and sensitivity to the needs of internal and/or external clients. Proactively ensuring that these needs are met or exceeded.
• Take personal responsibility for personal growth including acquiring new skills, knowledge, and information.
• Engage in excellent communication which includes listening attentively and speaking professionally.
• Set and complete challenging goals.
• Demonstrate attention to detail and accuracy in work product.

Required Qualifications:
1. Minimum Experience

• 8+ years experience within a healthcare and/or managed care operations
• 4+ years managerial experience
• Familiar with managed care products, healthcare operations, delivery systems, process improvement, and organizational effectiveness A demonstrated track record of innovative thinking across the continuum of patient care.
• Independent thinker who can manage ambiguity and devise solutions when a clear path otherwise does not exist while also being able to function effectively within team based environments.
• Proven skills in the development, implementation and execution of project plans, and the integration of complex operations.
• Focuses on achieving outcomes while maintaining cultural adherence.
• Excellent communicator in both the written and oral form; understands how to approach communication from a strategic and operational perspective; ability to create clear, board-ready, and convincing presentations and communications.
• Cultivates an active network of internal and external relationships and relates well to key colleagues at all levels.
• Develops perspective on the broader business, while maintaining a high level of knowledge of the details of implementation.

2. Education/Licensure:

• Bachelor’s degree in health care management or related field or equivalent level of education/experience
• Master’s degree preferred.