Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description
- Lead Talabat Egypt’s overall supply ecosystem, ensuring a sustainable, high-quality, and high-performing rider base across the country.
- Develop and execute the overall supply growth and acquisition strategy aligned with business demand and market dynamics.
- Lead long-term supply forecasting and planning to ensure full coverage and service level adherence.
- Identify and launch new supply channels such as female riders, refugees, micro-financing, and e-bikes to diversify and sustain fleet growth.
- Manage the full lifecycle of 3PL partnerships, from selection and onboarding to performance management and contract renewals.
- Set clear KPIs and SLAs for 3PL partners, ensuring compliance, efficiency, and rider quality.
- Build and maintain strong strategic relationships with key 3PL partners to drive alignment and operational excellence.
- Lead and manage the on-ground operations team to ensure smooth daily operations, compliance, and service quality.
- Monitor and improve key operational KPIs including rider supply rate, EPH, order-on-time percentage, and churn rate.
- Implement standardized processes and digital tools to enhance control, visibility, and scalability across operations.
- Coach and develop a high-performing team of managers, seniors, and specialists across supply, 3PLs, and operations.
- Foster a culture of accountability, collaboration, and continuous improvement within the team.
- Work closely with cross-functional teams such as People, Finance, Commercial, and Product to align on strategies and deliverables.
- Identify and implement process improvements and best practices to enhance efficiency and rider satisfaction.
- Drive automation and technology-enabled initiatives to improve visibility and performance management.
- Oversee equipment management including uniforms, delivery boxes, and e-bikes to ensure consistent quality and operational standards.
- Ensure adherence to performance KPIs such as supply run rate, rider churn and retention, 3PL compliance, rider NPS, EPH, and operational coverage.
- Build long-term plans to sustain growth and strengthen Talabat’s market leadership position.
Skills Required
- Experience in logistics operations or supply chain management
- Proven track record in managing partnerships with third-party logistics providers
- Strong leadership and team management skills
- Excellent analytical and KPI monitoring abilities
- Ability to drive process improvements and automation
Delivery Hero Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Delivery Hero and has not been reviewed or approved by Delivery Hero.
-
Wellbeing & Lifestyle Benefits — Wellbeing and everyday support include on-site gym access in Berlin, discounted sports memberships, commuter help, and food vouchers, with hybrid flexibility enhancing day-to-day experience. Feedback suggests these lifestyle perks meaningfully bolster the total package for many corporate roles.
-
Healthcare Strength — Mental health and preventive care are emphasized through an Employee Assistance Program, a Headspace subscription, and on-campus health check-ups, with guidance for navigating healthcare in Germany. Some locations also highlight private health insurance, adding depth to the health offering.
-
Equity Value & Accessibility — Ownership programs feature an employee stock purchase plan with a matching component, and equity is common across corporate roles. Feedback suggests this accessible equity can be a notable part of total compensation in key hubs.
Delivery Hero Insights
What We Do
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero
