Reporting to the Director, Enterprise Learning Experience within the Talent Management function, you will serve as a strategic partner to senior leaders and field teams, translating business priorities into impactful learning strategies. You will collaborate closely with HR and operations to address evolving needs, strengthen capability, and continuously improve how learning drives performance across the field.What You'll Do
- Design and implement learning experiences that build capabilities for Banana Republic store leaders and teams, aligned to business priorities, brand goals, and talent strategy
- Partner with senior leaders, HR Business Partners (HRBPs), and Talent Partners (TPs) to assess capability needs and translate business priorities into impactful learning solutions
- Act as a strategic learning consultant, connecting business outcomes to capability development and driving a high-performance store workforce
- Collaborate with store operations and cross-functional partners to ensure seamless implementation and adoption of learning programs
- Facilitate instructor-led training (ILT), leader-led learning, and blended modalities to strengthen customer experience, operational excellence, leadership, and functional skills
- Support the development, delivery, and ongoing evolution of functional competencies and skills training
- Lead end-to-end execution of learning initiatives, including project planning, timelines, resources, and communication across multiple programs
- Operate as a scrum master across initiatives, ensuring alignment, transparency, and progress against priorities
- Lead Train-the-Trainer (T3) sessions and provide guidance to enable consistent, high-quality delivery across stores
- Measure learning impact through KPIs and insights, using data to continuously improve solutions and support enterprise transformation and change efforts
- Partner with external vendors to deliver learning solutions that address diverse learner needs across roles and career stages
- Expertise in designing, delivering, and evolving learning solutions that build capability and drive business outcomes in a retail or customer-centric environment
- Proven ability to translate business priorities into impactful learning strategies that support performance and talent development
- Strong facilitation and communication skills, with the ability to engage and influence store teams and leaders at all levels
- Demonstrated leadership of complex learning initiatives end-to-end, including project planning, execution, and stakeholder alignment
- Analytical and results-driven, using data, insights, and feedback to measure impact and continuously improve learning solutions
- Ability to partner effectively across HR, operations, and business leaders to align learning with talent and business strategies
- Proficiency with Learning Management Systems (LMS), instructional design tools, and modern learning technologies
Skills Required
- Expertise in designing and delivering learning solutions in a retail environment
- Proven ability to translate business priorities into learning strategies
- Strong facilitation and communication skills
- Demonstrated leadership of complex learning initiatives
- Analytical and results-driven, using data to measure impact
- Ability to partner effectively across HR and operations
- Proficiency with Learning Management Systems and instructional design tools
What We Do
In 1969, Don and Doris Fisher opened the first Gap store on Ocean Avenue in San Francisco. They wanted to make it easier to find a great pair of jeans, and they did. Their denim and records store was a hit, and it grew to become one of the world’s most iconic brands. Today we’re represented in more than 1400 stores in over 40 countries, and online. We have headquarters in New York, London, Shanghai, Tokyo, and, of course, San Francisco. Our unique aesthetic is optimistic cool, elevated American style. Our clothes are crafted with care, with focused attention to thoughtful design. We believe in staying true to our heritage while creating what’s next. Don and Doris Fisher always wanted to “do more than sell clothes.” They wanted to support the people who ran their company, to be active in their communities, and to have a positive impact on the world. Their vision helped transform retail, and we’re still following their lead. We stand for freedom and possibility for all; we champion diverse ideas that transcend generations, geographies and genders.
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