Lead User Experience Designer
(Sr. Manager Level)
Location Newton, MA
At Panera we believe that good food can bring out the best in all of us. We love the role that food plays in people’s lives, and we work hard to create interactions that elevate the experience of ordering, eating, and sharing it. We’re looking for a Product Designer to join our team of designers, prototypers, collaborators, bakers and craftspeople. We embrace vulnerability - we’re unafraid to make mistakes, own up to them, and do it differently next time. Healthy debate? Bring it on - we love it as much as we do hunting down the research and analytics we need to crack that next brilliant UX solution. Most importantly, we support each other, and we like working together.
Responsibilities
- Lead UX project teams to bring human-centered design to the forefront of our
- digital solution creation process
- Help articulate a product vision, scope projects, and work with product owners
- and other partners to scope build out realistic project timelines
- Identify new product ideas and opportunities and drive the workstreams forward without supervision
- Lead teams to visualize and iterate design concepts at project-appropriate levels of fidelity
- Develop, conduct and analyze user research and use insights & data to help drive forward product vision
- Provide deliverables based on research, i.e. User Flows, Sitemaps, Wireframes,
- Prototypes, Lo-fi, and Hi-fi Mockups
- Break down large workstreams into smaller projects and delegate appropriately
- Manage and utilize resources across projects
- Ensure company vision is conveyed through consistent design
- Organize and present designs and projects to all levels of the organization
- Evangelize work and UX comfortably to any level of the organization
- Ideate, establish and help maintain a standardized UX process for creating
- products based on user research and data
- Manage and nurture teams of designers, supporting their autonomy, growth and
- development
- Build partnerships across teams, i.e. Design, Product, Engineering, and
- Marketing to create consensus and drive alignment
- Motivate team members to ensure high morale and high quality work output
- Facilitate conversations to freely bring forth ideas and drive groups to to
- consensus with best design input. Respect and encourages diversity of thought
- and expression
- Seek and encourage honest feedback. Comfort with delivering tough feedback
- and critique to team in a kind and constructive way
Qualifications
- 8+ years UX Design (Web, Mobile, E-commerce) experience
- A portfolio that demonstrates a strong understanding of UX and of beautiful,
- intuitive, and thoughtfully crafted interactions across desktop, tablet and mobile
- Expertise and ability to mentor in 3+ areas of the design practice (eg. Strategy,
- Research, Interaction Design, Wireframing, Visual Design, etc.)
- Expertise in Human Centered Design and Design Thinking principles
- Ability to facilitate a high-morale, motivating team environment
- Experience with Agile methodology
- Experience mentoring and managing a team
- Experience with project management strongly desired
- Experience with development a plus
The actual pay offered will be determined by multiple factors, including but not limited to the candidate’s relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.
Newton Support CenterSkills Required
- 8+ years UX Design (Web, Mobile, E-commerce) experience
- Portfolio demonstrating strong UX across desktop, tablet, and mobile
- Expertise and ability to mentor in 3+ design practice areas (e.g., Strategy, Research, Interaction Design, Wireframing, Visual Design)
- Expertise in Human Centered Design and Design Thinking principles
- Ability to facilitate a high-morale, motivating team environment
- Experience with Agile methodology
- Experience mentoring and managing a team
- Experience with project management
- Experience with development
What We Do
Panera began in 1987 as St. Louis Bread Company, a humble community bakery founded with a sourdough starter from San Francisco and a dream of putting a loaf of bread in every arm. While our business has expanded well beyond St. Louis since then, that same sourdough starter is still used in our iconic sourdough bread and the craft of baking bread fresh each day remains at the heart of Panera Bread. Each day, our trained bakers fill our bakery shelves with delicious freshly baked cookies, pastries, bagels, and a range of breads from focaccia to classic baguettes. We believe in serving delicious, freshly prepared, clean food made with carefully selected ingredients that we are proud to serve our own families. Our menu, crafted by chefs and bakers, features classic, comforting dishes, each with an intriguing twist. We respect our planet and take measures to lessen our impacts. We believe in treating people with warmth, kindness, and respect, whether it’s a guest in our cafe or one of our associates. And we believe in helping our local communities, especially in times of need. We’re also focused on improving quality and convenience. With investments in technology and operations, we offer omni-channel access to your Panera favorites – like mobile ordering, catering, and Rapid Pick-Up® for to-go orders, Curbside pick-up and delivery – all designed to make things easier for our guests. Today, Panera operates as both Panera Bread® or Saint Louis Bread Co St. Louis Bread Company in 48 states, the District of Columbia and Canada. Panera Bread is privately held by JAB Holding Company. Panera Bread is part of Panera Brands, one of the largest fast-casual restaurant platforms in the U.S., comprised of Panera Bread®, Caribou Coffee® and Einstein Bros.® Bagels.
