Jobs at Panera Bread

Leads Panera’s gift card business, owning strategy, growth, operations, forecasting, P&L, promotions, vendor relationships, production, fulfillment, distribution, and B2B sales. Manages first- and third-party channels, promotional budgets, analytics, reporting, and strategic digital gift card initiatives. Partners with accounting, finance, legal, brand, operations, product, IT, and external vendors to improve customer experiences and drive sales. The role requires gift card industry expertise, strong analytical and negotiation skills, and cross-functional leadership.

Manage day-to-day MyPanera and Sip Club loyalty operations, including rewards, challenges, promotions, personalized experiences, campaign calendars, and performance reporting. Use customer and behavioral data to improve engagement, frequency, retention, and program growth. Lead testing and optimization initiatives while partnering with Marketing, CRM, Digital, Product, Technology, Analytics, Operations, and Creative teams. Develop strategic recommendations, presentations, and performance updates for leadership and cross-functional stakeholders.

Creates, shoots, produces, edits, and publishes social-first content across TikTok, Instagram, YouTube, email, web, PR, loyalty, and in-cafe channels. Develops concepts from campaigns, trends, cultural moments, and product stories; directs talent and production partners; manages shoots and post-production; and adapts content across platforms. Monitors performance, applies audience insights, identifies emerging formats, and collaborates with Brand, Creative, PR, Culinary, Influencer, and Media teams to strengthen Panera’s social presence.

Leads Panera’s influencer marketing strategy, creator-led campaigns, agency relationships, talent partnerships, budgets, contracts, and campaign execution. Collaborates with brand, social, PR, media, creative, and culinary teams to integrate influencer programs into broader marketing efforts. Establishes measurement frameworks, analyzes performance, optimizes campaigns, monitors cultural trends, and presents strategic recommendations to senior leadership. The role requires 30% travel and is based in Newton, Massachusetts, relocating to Weston in 2027.

Leads creative operations for Panera Studio, overseeing workflow systems, campaign intake, prioritization, capacity planning, timelines, budgets, vendors, digital asset management, and cross-functional coordination. The role manages creative campaign delivery, facilitates reviews and status meetings, improves processes, and allocates internal, freelance, and agency resources to ensure timely, accurate execution.

Leads Panera’s loyalty and subscription strategy, including customer acquisition, retention, engagement, and lifetime value growth. Owns the loyalty P&L, forecasting, reporting, testing, analytics, program roadmaps, and national campaign rollouts. Partners with marketing, technology, analytics, and executive stakeholders to improve customer frequency and subscription performance while managing cross-functional projects and developing team talent.

Leads omnichannel customer communications across email, SMS, and mobile push. Develops digital communication strategies, manages campaign calendars and end-to-end execution, coordinates business and creative teams, oversees approvals, analyzes performance, and recommends optimization. Partners with marketing and business stakeholders to improve acquisition, engagement, loyalty, retention, and sales. Requires strong project management, communication, digital marketing, campaign technology, and creative development skills.

Owns the strategy, performance, profitability, and innovation pipeline for an assigned menu category. Uses sales, transaction, consumer, competitive, and market insights to identify growth opportunities, support pricing and promotions, and develop business cases and long-term plans. Collaborates cross-functionally with Marketing, Culinary, Operations, Supply Chain, Finance, Digital, and Analytics teams. The role is hybrid in Massachusetts and requires travel as needed.

Creates instructional and operational learning materials, including microlearning, eLearning, videos, job aids, illustrations, animations, and digital and print resources. Partners with subject matter experts and cross-functional teams to assess performance needs, recommend solutions, and manage projects from concept through delivery. Produces and edits multimedia content, applies instructional and visual design principles, evaluates effectiveness, and uses emerging creative technologies to improve workplace learning.

Leads regional retail training execution and quality across California. Maintains certified training environments, coaches training managers and operators, validates learning processes and brand standards, evaluates new training sites, identifies operational gaps, recommends solutions, and reports trends to regional and divisional leaders. The role requires extensive travel, independent decision-making, cross-functional collaboration, presentations, and occasional nights or weekends.

Supports sensory testing, concept testing, and consumer research for Panera’s product innovation pipeline. Designs surveys, manages testing sessions, analyzes qualitative and quantitative findings, maintains research databases and libraries, and presents actionable recommendations to stakeholders, vendors, and suppliers. The role also supports focus groups, benchmarking, product optimization, and broader research initiatives while building cross-functional and vendor relationships.

Coordinates high-volume, multistate biweekly payroll processing, adjustments, tax processing, audits, reporting, and regulatory compliance. Provides associate customer service, maintains confidential documentation, supports Workday configuration and reporting, assists with vendor management, and leads process improvements. Guides team members, supports senior management projects, and identifies root causes for payroll issues while meeting strict deadlines.

Leads the design, development, deployment, and operations of enterprise data platforms and scalable batch, streaming, and real-time pipelines on Google Cloud. Mentors data engineers, establishes engineering standards, and ensures data solutions are secure, governed, reliable, observable, scalable, and cost-efficient. Responsibilities include orchestration, CI/CD, infrastructure as code, production support, data quality, metadata management, stakeholder collaboration, and evaluation of AI and generative AI capabilities for engineering automation and platform improvement.

Leads Android engineering and expands ownership to iOS and React Native teams. Sets mobile architecture and technical direction, manages hiring and team development, owns delivery, production stability, release quality, technical roadmaps, testing standards, security, and incident response. Partners with Product, Design, platform architects, and third-party vendors to deliver scalable consumer mobile experiences. Requires strong hands-on Android expertise, people leadership, and experience with Kotlin, Jetpack Compose, mobile architecture, AI-assisted development, and production support.

Leads site reliability engineering for large-scale, highly available platforms and distributed systems. Defines SLOs, SLIs, and error budgets; builds infrastructure automation, CI/CD pipelines, observability, and self-healing capabilities; drives resiliency testing, incident response, performance optimization, disaster recovery, and fault tolerance. Partners across engineering, architecture, security, and product teams, influences technical strategy, establishes reliability standards, and mentors engineers.

Design user experiences for Panera’s web, mobile, and digital retail properties. Responsibilities include creating user flows, sitemaps, wireframes, prototypes, and mockups; supporting user research and usability testing; contributing to the Rise design system; collaborating with product, engineering, and stakeholders; presenting designs; and communicating project progress. The role offers mentorship and requires a portfolio demonstrating UX or visual design work.

Leads consumer-facing digital product strategy and execution, including customer research, business cases, product roadmaps, requirements, agile development, UAT, releases, analytics, vendor partnerships, and process improvement. Partners with UX, technology, and business stakeholders to improve customer experiences, achieve business goals, and drive key performance indicators.

Provide Tier 1 and Tier 2 technical support for employees, troubleshooting hardware, software, operating systems, applications, devices, and Microsoft 365 services. Configure and deploy equipment, manage IT assets and user accounts, support endpoint management, security, access, ticketing, conference room technology, and patching. Document solutions, maintain records, assist with technology deployments and office moves, participate in on-call support, and contribute to continuous improvement.

Designs, develops, and maintains automated testing frameworks for web and mobile applications using Playwright and Appium. Integrates tests into CI/CD pipelines, applies AI-assisted test generation and maintenance, analyzes failures, improves automation coverage, and partners with engineering teams on shift-left quality practices. Supports cross-browser, accessibility, visual, API, and end-to-end validation for customer-facing digital platforms.

Supports cafe event management, initiative deployment, and shared services for retail operations. Owns event and initiative tracking, documentation, communications, open-item resolution, process compliance, system updates, and cross-functional coordination with field teams, franchisees, and internal departments. Maintains reference materials, supports testing and rollout activities, manages configuration and hierarchy services, and identifies process improvements.