The Senior Manager, IT is responsible for assuring a stable technical processing environment is available to Operations to run production for the 24X7 production environment for remittance processing sites.
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Management duties associated with the Operations Support team in providing technical support for multi-site, 24X7 remittance operations. Responsibilities include technology in support of image capture, data completion, file creation and transmission. Consults on the most difficult support issues with the team and with other technical resources.
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Consulting business and operations teams on Operations applications, computing environment and networking.
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Leads technical integration, hardware and software refresh projects. Consults on network changes. Trains and mentors operations support staff, other support and Operations functions on technology solutions. Supports client RFPs for questions on technology architecture. Provides technical expertise in supporting client relations for pre and post-sales requests. Writes and implements programs and scripts to perform production and maintenance tasks.
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Triages production issues of the most difficult nature or assists Production Support Admins or Production Engineers on triage.
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Ensures continuity and currency of institutional knowledge required to operate and maintain the technical infrastructure of remittance processing operations.
Basic Qualifications (BQs)
Education and Experience: Bachelors in MIS, Engineering or Computer Science and 5 years experience or HS/GED and 9 years of systems and business experience.
- Deep knowledge of industry trends and remittance products and services, business processes and applications. Expert-level institutional knowledge of remittance processing operations.
- Deep knowledge of transaction processing systems and formats and operational processing. Expert knowledge and understanding of distributed systems, networks.
- Basic knowledge in technical writing and/or business documentation.
Preferred Qualifications (PQs)
Experience: 3 years of management experience. Demonstrated management skills for geographically dispersed team.
- Strong written and verbal communication skills.
Additional Basic Qualifications:
Must be 18 years of age or older
This role is not permitted to be filled in the following locations Alabama, Alaska, California, Colorado, Connecticut, District of Colombia, Hawaii, Kentucky, Louisiana, Montana, New Mexico, North Dakota, New York, Oklahoma, Puerto Rico, Rhode Island, Washington, West Virginia, and Wyoming.
Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
EOE/Minorities/Females/Vet/Disability
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].
Top Skills
What We Do
We help enterprises, small businesses and financial institutions deepen customer relationships through trusted, technology-enabled solutions.
Here at Deluxe, we help you unlock your potential so that your business successfully grows and thrives which positively impacts our communities all around.
Our innovative payments, data and marketing solutions help you Accelerate Growth, Enable Payments and Empower your SMB Relationships.
Accelerate Growth – With us, we propel your business forward with data-driven customer acquisition and multi-platform marketing toolkits; accelerate customer acquisition through our targeted data driven marketing campaigns and build brands through our customized, brand compliant web storefronts, promotional products, print services, and retail packaging services.
Enable Payments – Our technology solutions enable you to send and process payments more easily. With us, you can optimize your order to cash processes with Lockbox, integrated receivables and bill pay, as well as improve your payer and payee experience with our secure and convenient check products and flexible digital payments.
Empower Small Business Relationships – We help empower your small business with tools to start, run, grow and operate the business. We help increase revenue with promotional products, data driven and print marketing and retail packaging as well as support in managing income with our checks and forms, digital payments, and remote deposit capture. We also assist in protecting and branding businesses with logo design, trademark filings and websites and hosting services along with assisting in managing HR and Operations using our incorporation services, and payroll and human capital management.
Unlock your potential: www.deluxe.com
