Park Place Technologies

Sr. Manager, IT

Posted Yesterday

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2 Locations

Hybrid

Senior level

Hardware • Information Technology

The Role

Manage Salesforce architecture, administration, development, daily operations, and integrations with ERP, SaaS, and proprietary systems. Lead internal, third-party, and offshore development teams; manage vendors and negotiate software contracts. Oversee application configuration, troubleshooting, testing, documentation, help desk SLAs, and cross-functional Salesforce solutions. Support data and process integration during business expansion, acquisitions, and mergers while establishing application best practices.

Summary Generated by Built In

POSITION SUMMARY

Manage development and administration of Salesforce CRM platform with leading technology and industry best practices within cloud and internal server environments. Build and maintain multi-system integrations through various APIs to ERP, proprietary solutions, and SaaS applications. Manage both internal and third party administrative and development teams, as well as offshore resources. Secure and Negotiate contracts for software solutions.

Work within a standards-based collaborative team environment and contribute to the maintenance and monitoring of technical environments. The incumbent is expected to take every opportunity to advance skill sets in areas that are critical to the organization.

ESSENTIAL FUNCTIONS

Provide thought leadership and design input towards Curvature’s current and future application landscape.
Manage Vendors, secure the proper solutions needed to advance Curvature goals. Negotiate renewals and contracts with solution providers.
Maintain Salesforce.com instances and daily operations, architecture, and development
development, implementation, and maintenance of Salesforce.com application and integration server environments
Ensure application components are configured and tuned according to application and business requirements
Troubleshoot as needed by analyzing code and configurations to production environments
Manage integrations between dependent applications and software
Integrate company data, applications, and processes in new business expansion, acquisition, or merger
Liaise with business analysts and developers, third party application consultants, and Curvature business units to develop and maintain as the business requires
Liaise with Curvature business units to complete testing of application development and implementation
Assist with developing application best practices for cross-departmental (Sales, Lead Generation, Quoting, Sevice Delivery, Finance, Business Development, Channel Program, Partner Management, and Marketing) use within Salesforce

· Maintain Help Desk ticketing system request queue. Maintaining SLAs with internal customers.

· Ensure process and procedure documentations are up to date

MINIMUM QUALIFICATIONS

10+ years working experience with Application Development Management
5+ years working experience with Salesforce architecture and solution design
5+ years working experience with Middleware and ETL development/administration
Advanced Administration of Salesforce.com platform including Sales Cloud, CPQ, and Service Cloud
Required Salesforce Certifications

- Certification: Salesforce Administrator

- Certification: Salesforce Advanced Administrator

- Certification: Salesforce Platform App Builder

5+ years working experience with Database management
Familiarity of programming and application languages: APEX, Visual Force, SOQL, SQL
Intermediate knowledge of API languages: REST, SOAP

PREFERED QUALIFICATIONS

10+ years experience with Cloud and SaaS best practices
Salesforce Third Party Plugin and AppExchange experience: Pardot, Discover Org/Zoom Info, Composer, etc.
Experience with Tools: Demandtools, Eclipse IDE, Visual Studio Code development environment, Salesforce APEX Dataloader
Experience with Salesforce Service Cloud, CPQ, HVS, Pardot, Chatter and Einstein AI
Advanced Salesforce Reports and Dashboard creation and usage
Understanding of Sales Operations processes and procedures
Experience in cross-departmental and cross-functional projects
Knowledge of MDM solutions, enrichment functionalities, and API use
Intermediate experience with ITIL framework and Agile methodology
Familiarity with Partner Relationship Management (PRM) platforms and integrations
Familiarity with best practives in Lead/Quote to Cash Cycle

PHYSICAL REQUIREMENTS-JSA (%)

Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work. Work may involve lifting, pushing or carrying documents weighing 20 pounds.

SPECIAL REQUIREMENTS

Must successfully pass a background check and drug screen.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Skills Required

10+ years of experience in application development management
5+ years of experience with Salesforce architecture and solution design
5+ years of experience with middleware and ETL development or administration
Advanced Salesforce administration experience, including Sales Cloud, CPQ, and Service Cloud
Salesforce Administrator certification
Salesforce Advanced Administrator certification
Salesforce Platform App Builder certification
5+ years of database management experience
Familiarity with Apex, Visualforce, SOQL, and SQL
Intermediate knowledge of REST and SOAP APIs
10+ years of experience with cloud and SaaS best practices
Experience with Salesforce third-party plugins and AppExchange applications, including Pardot, Discover Org or ZoomInfo, and Composer
Experience with DemandTools, Eclipse IDE, Visual Studio Code, and Salesforce Apex Data Loader
Experience with Salesforce Service Cloud, CPQ, HVS, Pardot, Chatter, and Einstein AI
Advanced Salesforce reports and dashboard creation experience
Understanding of Sales Operations processes and procedures
Experience leading cross-departmental and cross-functional projects
Knowledge of MDM solutions, data enrichment, and API usage
Intermediate experience with ITIL and Agile methodologies
Familiarity with PRM platforms and integrations
Knowledge of lead-to-quote and quote-to-cash best practices
Successful completion of a background check and drug screen

Park Place Technologies Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Park Place Technologies and has not been reviewed or approved by Park Place Technologies.

Healthcare Strength — Healthcare coverage is presented as at‑market or better, with comprehensive medical, dental, and vision offerings for employees and families. Wellness resources and employer‑verified benefit listings reinforce strong core coverage.
Retirement Support — A 401(k) program is emphasized, with indications of employer matching that strengthen retirement readiness. Public benefits materials point to a solid retirement foundation.
Wellbeing & Lifestyle Benefits — Wellbeing programs span a global wellness portal, biometric screenings, yoga, smoking‑cessation support, and on‑site amenities at the Cleveland HQ. Onsite childcare and wellness rooms further signal investment in everyday wellbeing where available.