Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
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Job Description:
- Provides strategic leadership and direction in the development, implementation, and continuous improvement of HR Operations, HRIS and Governance programs across the organization.
- Serves as a trusted advisor to Executive Leadership and ManCom in driving organizational transformation, change management, culture initiatives, workforce effectiveness, and business process improvement.
- Leads the design, review, and optimization of organizational structures, workforce models, and operating frameworks to support business growth, operational efficiency, and scalability.
- Oversees enterprise-wide HR technology initiatives, including system implementations, upgrades, migrations, and integrations involving platforms such as SAP, Oracle, Workday, and other Human Capital Management (HCM) systems.
- Establishes governance and quality standards for employee data management, ensuring data integrity, accuracy, security, and compliance across all HR systems and processes.
- Acts as the executive owner of HR data governance, serving as the primary authority on workforce data, reporting standards and employee master records.
- Oversees the development and implementation of HR policies, standards, procedures, and controls to ensure consistency, compliance, and operational excellence across all HR functions.
- Drives organizational performance enhancement initiatives through analytics, workforce insights, process optimization, and strategic reporting to support data-driven decision-making.
- Provides executive oversight on audit readiness, internal controls, compliance reviews, and risk management programs related to HR operations, employee data, and information security.
- Develops and implements enterprise risk management frameworks for HR and employee data processes, identifying key risks, establishing controls, and ensuring effective mitigation strategies.
- Leads cross-functional teams in major transformation projects, including HR digitalization, system migrations, business continuity planning (BCP), and organizational redesign initiatives.
- Establishes and monitors key performance indicators (KPIs), service-level agreements (SLAs), and operational metrics to ensure efficient delivery of HR services and business objectives.
- Oversees information security and data protection programs within the HR function, ensuring compliance with corporate, regulatory, and client requirements.
- Ensures timely investigation, escalation, and resolution of information security incidents, privacy breaches, data discrepancies, and compliance-related concerns.
- Provides strategic direction for workforce reporting, HR analytics, attrition analysis, organizational effectiveness studies, and executive dashboards to support business decision-making.
- Builds strong partnerships with HR leaders, business leaders, external auditors, regulatory bodies, and key stakeholders to ensure alignment of HR operational strategies with business objectives.
- Leads capability-building initiatives, stakeholder trainings, and governance programs to strengthen organizational compliance, data privacy awareness, HR systems adoption, and process excellence.
- Oversees accreditation, certification, and compliance requirements necessary to maintain organizational standards relating to quality management, information security, privacy, and human resources governance.
- Manages and develops a team of HR Operations, HRIS, Data Governance, and Compliance professionals, fostering a culture of accountability, innovation, continuous improvement, and operational excellence.
- Performs other strategic projects and responsibilities as assigned by senior leadership in support of organizational priorities and transformation initiatives.
- Assists the auditor & HR team in obtaining an understanding of internal control or in performing tests of controls or substantive tests
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Sagility Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sagility and has not been reviewed or approved by Sagility.
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Healthcare Strength — The company provides medical, dental, and vision coverage along with life insurance, short- and long-term disability, Flexible Spending Accounts, and an Employee Assistance Program. Policies also indicate coverage for dependents according to local regulations and include wellness and mental health initiatives.
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Retirement Support — A 401(k) with employer contribution is part of the standard package. Role descriptions and materials consistently reference retirement plan access alongside other core benefits.
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Leave & Time Off Breadth — Paid time off is provided, and formal leave types include maternity, paternity, adoption, and bereavement in line with local regulations. Additional flexibility elements such as hybrid or work-from-home arrangements are noted in some contexts.
Sagility Insights
What We Do
Sagility is a U.S.-based, tech-enabled healthcare business process management company that supports payers, providers, and their partners to deliver best-in-class operations, enhance the member and provider experience, improve the quality of care and promote health equity all while delivering cost-effective healthcare financial and clinical outcomes. Sagility Technologies uses a holistic consulting approach to identify the root causes of healthcare payer and provider pain points, analyze the issues, and provide a complete solution that encompasses people, process, and technology platform improvements. Equipped with a strategic solutions mindset, our core focus is on what most benefits the client. Combining healthcare operations and technology experience with advanced UI, UX, and analytics expertise, we develop and deploy customized solutions for our client’s business. Additionally, with our extensive global resources and facilities, we provide the best service/price ratio for any service outsourcing needs.
