Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Job Description:
As a Nurse Associate Training Manager, your focus is on ensuring that the training team's activities and decisions are rooted in practical clinical knowledge. Facilitating informed decision-making, ultimately improving the quality and relevance of training programs. By grounding decisions in clinical understanding, you enable the team's confidence and credibility, enhancing their capabilities.
As a Philippine Registered Nurse (PH RN) and a US Registered Nurse (US RN), you bring valuable insights from local healthcare practices, showcasing proficiency by meeting local nursing standards and requirements. Additionally, you possess validated knowledge and alignment with US nursing practice, demonstrated through the successful completion of the NCLEX examination.
DUTIES & RESPONSIBILITIES:
Personal Capabilities
Communication
- Proactively communicates training successes and opportunities to internal stakeholders, providing clear updates on progress and any challenges encountered.
- Collaborates with senior team members to resolve issues and implement improvements.
- Assists in conveying training outcomes and strategies to external stakeholders as needed.
Emotional Intelligence
- Works collaboratively with cross-functional teams to maintain a positive and inclusive training environment.
- Contributes to a positive learning culture by actively participating in case reviews and applying lessons learned to training practices.
Collaboration & Leadership
- Actively participates in cross-functional collaboration for innovative learning solutions.
- Assists in planning and coordinating training classes, demonstrating leadership in a supportive role.
Cultural Awareness & Inclusion:
- Contributes to an inclusive training environment by maintaining awareness of cultural differences and fostering diversity within the team.
- Supports DE&I initiatives in training.
Project Management:
- Assists in anticipating future resource needs and planning the allocation of training resources.
- Contributes to the identification of areas for enhancement in training curriculum and delivery methods.
Compliance & Ethical Behavior:
- Collaborates with the Training Manager to ensure strict adherence to compliance standards and ethical behavior in training practices.
- Assists in identifying and addressing potential issues related to compliance and audit.
- Exemplifies and upholds the Sagility's corporate values in daily tasks and interactions.
Professional Capabilities
Learning Sciences
- Demonstrates understanding of learning sciences and established methodologies in developing learning solutions and training programs, in consultation with clinical training leaders.
- Contributes to the assessment and evaluation of training programs, applying learning sciences principles.
Training Delivery & Facilitation
- Assists in the delivery of comprehensive training programs, ensuring timely completion of trainer activities.
- Facilitates monthly trainer observation and coaching.
Instructional Design
- Collaborates with subject matter experts to contribute to the design and continuous update of training materials.
- Demonstrates knowledge of various instructional design methodologies, consciously integrating them into the development of clinical training programs.
Technology Application
- Works with the Instructional Design and Digital team to explore technology solutions for training gaps.
- Leverages different technology applications that can enhance training effectiveness.
Knowledge Management
- Supports overall documentation adherence of training teams, ensuring proper documentation of training materials and processes.
Organizational Capabilities
Business Insight
- Maintains an awareness of business goals and objectives related to training initiatives.
- Demonstrates knowledge of training KPIs at a program level and ensures that training programs drive positive outcomes (STP, cost-savings, improved
- Contributes to the conscientious management of training expenses, actively seeking opportunities to optimize resources and minimize costs within established parameters.
Consulting & Business Partnering
- Collaborates with stakeholders and clients to implement enhancements in training curriculum, under the guidance of Training Manager or Sr. TM.
Organization Development & Culture
- Contribute to a positive learning culture and support organizational development initiatives.
- Foster a culture of continuous improvement in training practices.
Talent Strategy & Management
- Assists in identifying and developing talent within the training team.
- Ensures trainers align with documented training standards.
- Drives training initiatives to enhance clinical acumen and capability.
Change Management
- Supports the Training Manager in identifying and addressing potential issues related to compliance and audit, proposing solutions to address areas of opportunity.
- Advocates and drives change management initiatives within the training function.
Performance Improvement
- Collaborates with stakeholders to implement enhancements and drive performance improvement in training initiatives.
Data & Analytics & Future Readiness
- Contributes to the generation of insightful reports that provide a clear view of training program outcomes and the ongoing progress of trainees.
- Stays informed about industry changes and integrate updates into training modules to ensure future readiness.
General Safety and Security
- Protects the organization’s assets by upholding the principles of the Quality Information Security Management System (QISMS).
- Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization’s business functions.
COMPETENCY REQUIREMENTS:
Spark Curiosity
Demonstrates a willingness to learn and explore new ideas.
- Actively seeks out opportunities to expand knowledge in relevant areas.
- Encourages team members to ask questions and explore innovative solutions.
- Shows enthusiasm for discovering new training methods or techniques.
One Team One Direction
Collaborates effectively with team members to achieve shared objectives.
- Works collaboratively with colleagues to achieve training goals.
- Shares knowledge and resources with team members to support collective success.
- Contributes constructively to team discussions and decision-making processes.
Action for Results
Takes initiative to deliver tangible results in a timely manner.
- Sets clear goals for training programs and takes proactive steps to achieve them.
- Demonstrates a strong work ethic and follows through on commitments.
- Takes decisive action to overcome obstacles and achieve training objectives.
Right by right purpose
Acts with integrity and ethical conduct in all aspects of work.
- Upholds ethical standards and organizational values in training activities.
- Treats colleagues and stakeholders with respect and fairness.
- Ensures that training programs align with the organization's mission and values.
Basic:
Business Insight
Consulting & Business Partnering
Organization Development & Culture
Talent Strategy & Management
Data & Analytics & Future Readiness
Moderate:
Communication
Emotional Intelligence
Collaboration & Leadership
Cultural Awareness & Inclusion
Project Management
Compliance & Ethical Behavior
Performance Improvement
Instructional Design
Technology Application
Knowledge Management
Change Management
Expert:
Learning Sciences
Training Delivery & Facilitation
OTHER REQUIREMENTS:
Reports to: Training Manager/Sr. Training Manager
Education and/or Experience: At least 5 years of training experience supporting clinical programs.
Certificates, Licenses, Registrations: PH Registered Nurse and a US Registered Nurse
Work environment (B&M):
The work environment is professional, office. Business casual attire.
Work environment (WAH):
- Workstation PC is located in a confined area at home
- PC monitor is not facing the door or window
- Room is well ventilated to reduce the risk of equipment overheating
- Unauthorized entry to room is prevented (i.e. keeping the room locked at all times)
- Telephone conversations are not overheard from other areas of the house/outside
- Workstation is clean and free from any form of writing materials and electronic device
- Adequate internet connectivity (> 20 mbps)
Physical demands: May require overtime, holiday, weekend or evening work and has high tolerance for stress.
Location:
Skills Required
- At least 5 years of training experience supporting clinical programs
- Philippine Registered Nurse license
- US Registered Nurse license
- Successful completion of the NCLEX examination
Sagility Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sagility and has not been reviewed or approved by Sagility.
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Healthcare Strength — The company provides medical, dental, and vision coverage along with life insurance, short- and long-term disability, Flexible Spending Accounts, and an Employee Assistance Program. Policies also indicate coverage for dependents according to local regulations and include wellness and mental health initiatives.
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Retirement Support — A 401(k) with employer contribution is part of the standard package. Role descriptions and materials consistently reference retirement plan access alongside other core benefits.
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Leave & Time Off Breadth — Paid time off is provided, and formal leave types include maternity, paternity, adoption, and bereavement in line with local regulations. Additional flexibility elements such as hybrid or work-from-home arrangements are noted in some contexts.
Sagility Insights
What We Do
Sagility is a U.S.-based, tech-enabled healthcare business process management company that supports payers, providers, and their partners to deliver best-in-class operations, enhance the member and provider experience, improve the quality of care and promote health equity all while delivering cost-effective healthcare financial and clinical outcomes. Sagility Technologies uses a holistic consulting approach to identify the root causes of healthcare payer and provider pain points, analyze the issues, and provide a complete solution that encompasses people, process, and technology platform improvements. Equipped with a strategic solutions mindset, our core focus is on what most benefits the client. Combining healthcare operations and technology experience with advanced UI, UX, and analytics expertise, we develop and deploy customized solutions for our client’s business. Additionally, with our extensive global resources and facilities, we provide the best service/price ratio for any service outsourcing needs.
