Sr. Manager, Customer Education

ABOUT THE ROLE 

The Sr Manager, Customer Education is a pivotal player/coach role on Noah Medical's commercial team. You will personally execute high-impact physician training and promotional events while simultaneously leading, coaching, and developing a team of three Customer Education Specialists and/or managers. This is not a purely managerial position — you are expected to be in the field, running programs, building KOL relationships, and setting the standard for your team through direct execution. 

You will own the end-to-end customer education strategy for your region, connecting commercial objectives with best-in-class educational experiences that accelerate physician proficiency and drive commercial momentum for the Galaxy System. 

TEAM STRUCTURE 

This role leads a focused, field-based team designed for both strategic reach and local impact: 

• Sr Manager, Customer Education (this role) — Player/coach; owns regional strategy and personally executes physician training programs and promotional events
• Customer Education Specialists and/or Managers (direct reports) — Individual contributors executing physician training and promotional events; primary local contacts for KOL engagement, fellowship programs, and tradeshow support 

WHAT YOU WILL DO 

• Player/Coach Execution: Personally plan and deliver physician training programs, hands-on labs, and promotional events — modeling excellence in clinical education and commercial engagement for your team. 

• Team Leadership: Hire, onboard, coach, and performance-manage Customer Education Specialists; establish clear expectations, provide real-time feedback, and build a high-performance field team. 

• Sales Support Strategy: Develop and execute a regional customer sales roadmap aligned to commercial priorities, pipeline targets, clinical validation events, centers of excellence, and physician proficiency milestones for the Galaxy System. 

• Promotional Event Management: Coordinate and lead promotional events — from regional symposia to national conference activations — that build brand awareness, generate pipeline, and support sales objectives. 

• KOL Development: Identify, cultivate, and activate Key Opinion Leaders at the local and regional level; support KOL participation in peer-to-peer education, advisory boards, and speaking programs. 

• Fellowship & Academic Programs: Build and maintain relationships with fellowship programs and academic medical centers; develop structured curricula to support next-generation physician training on the Galaxy System. 

• Congress & Society Support: Represent Noah Medical at relevant thoracic, pulmonology, and oncology congresses; coordinate booth presence, hands-on labs, and scientific sessions in partnership with marketing. 

• Cross-Functional Collaboration: Partner closely with Sales, Marketing, Clinical Affairs, and Quality & Regulatory Affairs to align education programs with commercial strategy, product launches, and product and QARA requirements. 

• Content & Program Ownership: Collaborate with internal stakeholders to develop, review, and continuously improve educational content, training tools, and program formats to reflect current clinical evidence and product instructions for use. Own execution of product demo events personally and with your team.  

• Insights & Reporting: Track program metrics, physician engagement data, and team performance; synthesize field insights to inform commercial and education strategy at the leadership level. 

QUALIFICATIONS 

Required: 

• Bachelor’s degree in Clinical Sciences, Life Sciences, Business, or a related field 

• 7+ years in medical device, diagnostics, or healthcare; robotics, capital equipment, or interventional pulmonology experience preferred 

• 3+ years in a clinical education, sales training, field clinical, or commercial education role within medical device or healthcare 

• Demonstrated experience managing or mentoring field-based teams; formal people management experience strongly preferred 

• Proven track record personally executing physician training programs and/or promotional events 

• Existing relationships within the pulmonology, thoracic surgery, or interventional oncology communities a strong plus 

• Willingness and ability to travel up to 75%, including weekends for conferences and hands-on education programs 

• Must be eligible to work in the U.S. 

Preferred: 

• Advanced degree (MBA, MPH, or clinical master’s) or equivalent experience 

• Hands-on familiarity with robotic bronchoscopy, navigational bronchoscopy, or adjacent lung diagnostic platforms 

• Experience leading field teams through product launch or market development phases 

• Proficiency in CRM platforms (Salesforce preferred) and learning management systems 

• Familiarity with KOL contracting, speaker bureau management, and medical/legal/regulatory review processes 

CORE COMPETENCIES 

• Commercial Acumen: Understands how education programs connect to pipeline generation and revenue outcomes; makes decisions through a commercial lens. 

• Player/Coach Mindset: Leads by doing — comfortable rolling up sleeves and executing in the field while simultaneously developing team capability. 

• Executive Presence: Credible with physicians, hospital leadership, and internal executives; adapts communication style to the audience. 

• Urgency & Ownership: Operates with a startup mentality — prioritizes ruthlessly, moves quickly, and takes accountability for outcomes. 

• Coaching & Development: Invests in the growth of direct reports through consistent feedback, clear expectations, and hands-on mentorship. 

• Strategic Thinking: Connects field-level observations to broader commercial strategy; proactively identifies opportunities and risks. 

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