Sr Manager, CRM Operations

Grade Level (for internal use):

• Actively contribute to enhancing the efficiency of CRM operational systems and processes, leveraging professional know-how to support organizational knowledge and skill development.
• Serve as a subject matter expert, advising senior staff on complex CRM operational issues and guiding junior colleagues on best practices and operational processes.
• Collaborate with Technology teams to manage system enhancements, actively contributing to user stories, backlog prioritization, and User Acceptance Testing (UAT) to ensure accurate delivery of business requirements.
• Participate in strategic transformation initiatives within CRM operations, identifying opportunities for process optimization, automation, and scalability across the revenue lifecycle.
• Build and maintain relationships with peers across various functions to foster collaboration and ensure alignment on strategic initiatives, effectively influencing immediate leadership and stakeholders.
• All employees are required to work from the office a minimum of 2 days per week.

• An S&P Global employee at this level would typically have 5+ years of experience in CRM operations or a related field, with a strong understanding of the Lead-to-Cash value chain.
• Proven hands-on experience in reporting and analytics, with the ability to work with incomplete or conflicting data and identify options in non-routine situations.
• Demonstrated experience working closely with Technology teams on release cycles, user stories, backlog management, and UAT.
• Ability to engage with and influence peers and immediate leadership, coupled with effective stakeholder management skills.

• Familiarity with Salesforce CPQ processes and reporting, including understanding of upstream and downstream dependencies.
• Experience in high-growth or transformation-driven environments, showcasing adaptability and proactive seeking of innovative solutions.
• Strong problem-solving skills with a data-driven mindset, integrating complex information within their specialization.
• A proven ability to bounce back from setbacks, remaining positive and focused even amidst challenges, reflecting strong emotional intelligence

About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to [email protected]. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.  

If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.  
 
US Candidates Only: Know Your Rights: Workplace discrimination is illegal

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