Conduct change impact and readiness assessments across all workstreams, including population impacted, nature of change and timing; derive insights from data and share a consolidated view of impact to inform change planning.
Track and measure success metrics for change work.
Assess change needs across different stakeholder groups from data and focus groups.
Build change plans to support delivery of change – engage stakeholders, assign accountability, agree timing and build into overall Change plans.
Create and deliver clear communication materials about changes; ensure synchronization of impact and messaging where multiple changes are hitting the same teams at the same time.
Develop and deliver training programs to support employees in adapting to changes.
Monitor and report on the progress of change initiatives.
Identify opportunities for continuous improvement.
Provide input & reporting/dashboard updates to Change Leader for governance purposes; articulate issues and risks as needed.
Liaise with other change managers as needed (for example in Brand teams, Technology/PdM teams)
Undergraduate qualifications in Human Resources, Psychology, Organization Development, Business or another related field
Certification in Change Management (e.g., Prosci).
Experience in project management.
Experience in instructional design and developing training courses and material (including PowerPoint documents, SharePoint sites, Microsoft Forms surveys).
Proficiency in MS Excel.
Understanding of adult learning principles and instructional design theories.
Proficiency in using technology and e-learning tools for training development.
Demonstrated experience as an organizational change manager or business analyst.
Results-oriented, hands-on style (this is a roll-up-the-sleeves position which will require documentation and execution/delivery of plans)
Strong interpersonal skills and the ability to develop effective working relationships internally and externally within diverse working environments
Ability to identify and articulate change obstacles and resistance
Ability to manage multiple conflicting priorities and work independently and meet deadlines in a complex and dynamic environment
Prior experience working on change initiatives in supply chain environments would be highly beneficial, particularly in an international brand / retail environment.
Skills Required
- Undergraduate degree in Human Resources, Psychology, Organization Development, Business or related field
- Certification in Change Management (e.g., Prosci)
- Experience in project management
- Experience in instructional design and developing training courses and materials (including PowerPoint, SharePoint sites, Microsoft Forms)
- Proficiency in Microsoft Excel
- Understanding of adult learning principles and instructional design theories
- Proficiency using technology and e-learning tools for training development
- Demonstrated experience as an organizational change manager or business analyst
- Strong interpersonal skills and ability to build effective working relationships
- Ability to identify and articulate change obstacles and resistance
- Ability to manage multiple conflicting priorities, work independently, and meet deadlines in a complex environment
- Prior experience working on change initiatives in supply chain environments (especially international brand / retail)
What We Do
In 1969, Don and Doris Fisher opened the first Gap store on Ocean Avenue in San Francisco. They wanted to make it easier to find a great pair of jeans, and they did. Their denim and records store was a hit, and it grew to become one of the world’s most iconic brands. Today we’re represented in more than 1400 stores in over 40 countries, and online. We have headquarters in New York, London, Shanghai, Tokyo, and, of course, San Francisco. Our unique aesthetic is optimistic cool, elevated American style. Our clothes are crafted with care, with focused attention to thoughtful design. We believe in staying true to our heritage while creating what’s next. Don and Doris Fisher always wanted to “do more than sell clothes.” They wanted to support the people who ran their company, to be active in their communities, and to have a positive impact on the world. Their vision helped transform retail, and we’re still following their lead. We stand for freedom and possibility for all; we champion diverse ideas that transcend generations, geographies and genders.
