Sr. Manager Business Excellence

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Role summary

The Senior Consultant on the Lean Design team works in collaboration with the business to identify opportunities and design processes to evolve the maturity of the business-operating model, maximize the return on digital/automation investments and improve the performance of the entire system.

Accountabilities

• Using Design Thinking skills, you lead research sessions with our clients to understand their experiences, unmet needs, desires and their “moments of truth”   
• Using systems thinking skills, you overlay these opportunities on our current operating model and use LEAN and hypothesis-based Six Sigma problem-solving techniques to uncover the root cause of inefficiencies and issues
• Assist in developing a digital transformation target operating model which includes recommendations on automation, workflows, web applications, data science and employee training opportunities to improve the client experience
• You conduct a series of design sessions or test proposed solutions though experiments so that only the best ideas reach development and deployment teams 
• You partner with product owners, business and technology leaders to develop a series of minimal viable products (MVPs) to accelerate the pace of client improvements based on sound understanding of AGILE and change management principals
• You continue to keep the previously defined target operating model and continue to influence partners through change roadmaps and improvement backlogs to delivers the objectives of an ultimate client experience
• Help operations team with Capacity Insights for planning of FTEs and enable them derive capacity gains achieved through target re-baselining
• Create a roadmap of Transformation and CI initiatives in co-ordination with Business Heads and alignment with Canadian Lean Design Director/s

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