Sr. Manager, Application Specialist, Access Automation (Access Services) 

Job Description

About This Role  

Biogen is seeking an experienced Sr Manager who has expertise in designing, programming, implementing and maintaining Sailpoint IdentityNow often. This role includes providing advanced training, super-user guidance, and L3 support of the application particularly as it relates to its usage. You are the ultimate power user who knows the ins and outs of the app and are often charged with figuring out how to get a particular job done and are always at the forefront in new functional implementations. Responsible for end-to-end service delivery to ensure projects, enhancements and L3 support is provided with best-in-class quality. You will work with cross-functional teams of business analysts, technical architects, process teams and project managers to deliver a variety of upgrades, enhancements, new modules and other systems development initiatives. This role will report directly to the Head of Access Automation within our Enterprise Application Specialist organization and have functional responsibilities into Enterprise Architecture as an Enterprise Application Owner.  Access Automation is a cornerstone of Biogen’s application security and GXP/Quality compliance programs.   

Cambridge-Hybrid or RTP-Hybrid based preferred.

What You’ll Do  

• Define Integration Architecture to solve business problem related to Identity Management.
• Troubleshoot challenging reported application issues.  

• Testing new applications and new application versions and recommending enhancements.  

• Supports current and new users with application training.  

• Working with applications in accordance with business needs.  

• Develop, roll out and support business and application services that meet ongoing and evolving user needs.  

• Oversee the delivery of all configurations, development and management activities related to a given set of application services.  

• Lead the hands-on design, development, and integration of our next generation Access Automation solution. 

Qualifications

Who You Are  

You are resourceful and driven IT professional who has a track record of delivering superior customer experience. You have demonstrable experience troubleshooting complex processes, finding the root cause and driving continuous improvement.  You can adapt to different stakeholders’ technical abilities and communicate effectively with business and IT professionals.  

Required Skills  

• 7+ years of IT experience, including 5 years of SailPoint application administration or service delivery 

• Knowledge across Identity Governance Administration (IGA) platforms (SailPoint), Identity Assurance platforms (MS Active Directory, Azure, Okta) and PAM platforms (CyberArk). 

• User Support  

• Application Support  

• Change Management/Control 

• Agile Methodology 

Preferred Skills 

• SailPoint IDN certification(s) e.g. SailPoint Certified Identity Now Professional, SailPoint Certified Identity Now Engineer 

• Contract Management 

• SLA Management 

• Vendor Management 

Additional Information

The base salary range for this position is $137,000 to $184,000. Base salary offered is determined though an analytical approach utilizing a combination of factors including, but not limited to, relevant skills & experience, job location, and internal equity.  

Regular employees are eligible to receive both short term and long-term incentives, including cash bonus and equity incentive opportunities, designed to reward recent achievements and recognize your future potential based on individual, business unit and company performance.   

In addition to compensation, Biogen offers a full and highly competitive range of benefits designed to support our employees and their families' physical, financial, emotional, and social well-being; including, but not limited to:  

• Medical, Dental, Vision, & Life insurances 
• Fitness & Wellness programs including a fitness reimbursement   
• Short- and Long-Term Disability insurance  
• A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31) 
• Up to 12 company paid holidays + 3 days off for Personal Significance 
• 80 hours of sick time per calendar year
• Paid Maternity and Parental Leave benefit 
• 401(k) program participation with company matched contributions 
• Employee stock purchase plan   
• Tuition reimbursement of up to $10,000 per calendar year   
• Employee Resource Groups participation

Why Biogen?

We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.

At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.

All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.