Sr. Lead, Customer Insights and Analytics

This job function oversees and manages the activities of a data analytics team responsible for impacting client development and retention through collaboration with each of Inmar’s customer supporting teams including a strong partnership with Customer Excellence. The primary responsibilities of this role is to identify growth levers and opportunities for optimization, and developing and rapid prototyping new analytic approaches for selling, marketing and product enhancement.

This position requires a unique mix of industry experience, retail and market knowledge, technology, data processing sciences and in-store/eCommerce/on-line shopper behavior expertise as well as a broad understanding of retail taxonomies along with an in-depth understanding and experience of pricing, promotions, assortment, space and other performance optimization solutions. This broad and deep understanding allows for quick turnarounds on custom and time sensitive projects and projects that require short learning curves.

Primary Accountabilities:

Analytical (35%)

• Develop analytical programs of advanced shopper and product performance algorithms.

• Maintain a comprehensive understanding of data analytics tools and programming languages such as SQL, R and Python as well as data analytics platforms especially cloud computing technologies such as Google Cloud Services and Big Query.

• Responsible and accountable for maintaining efficiency in terms of analytic output vs costs, ensuring compute charges are in line with budgets and committing to process improvements where possible to increase profitability of the analytic output.

Strategic (25%)

• Provide analytical clarity, opportunities, recommendations and solutions to the team and clients.

• Assess the current business and competitive environment across the customer base to develop the right insights that support and evolve customer strategy and corporate solution initiatives to support expansion opportunities with existing retailers.

Influence (20%)

• Ability to effectively impart knowledge, techniques and methodologies to others through training and demonstration, both to team members and colleagues in other analytical teams.

• As solutions need to move from prototype and proof of concept to production, the role involves consultation with engineers and project managers from operations, including providing detailed documentation and process flows.

Leadership (20%)

• Hire, train and accelerate the development of the team, enabling career growth led by embracing leadership principles and people calibration process.

• Work in collaboration with cross functional leaders in Sales, Shopper and Retail Acquisition to provide visibility to analytic solutions and opportunities to maximize results for Inmar, Retail partners and Brands.

• Demonstrate great communication skills, setting examples and expectations for the team.

Required Qualifications: 

• Bachelor's Degree required; a Master’s Degree in a related field is preferred

• Minimum of 10 years of relevant work experience managing strategic accounts; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position

• Food, Drug, Mass retail experience, including background in driving business solutions with Analytics that drive Shopper, Product Marketing and Merchandising solutions

• Digital media, in-store media, e-Commerce software, analytics and business operations knowledge preferred.

• Experience leveraging retailer, consumer packaged goods data, or syndicated data is highly preferred

• Exceptional analytical, conceptual, and problem-solving abilities

• Demonstrated expertise in translating data and analysis into insights and recommendations

Individual Competencies:

• Analytical and Critical Thinking: Ability to tackle a problem by using a logical, systematic, sequential approach.

• Communication: Giving and receiving messages and information in written, oral, and visual formats in a clear and concise way for a complete understanding of meaning and intent.

• Collaboration: Works collaboratively with others to achieve group goals and objectives.

• Inclusivity: Actively seeks to include and engage everyone regardless of backgrounds, cultures, or demographics to leverage the wealth of knowledge, insights and perspectives of a diverse workplace to spark creativity and propel innovation in an open and trusting environment.

• Influential Communication: Fosters open communication, speaks truthfully and with one voice through clear and consistent messages, listens to others and values all opinions while acting in a respectful manner to influence an outcome, impact, or effect, and responds appropriately to concerns of others.

• Problem Solving: Gathers and analyzes information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.

• Procedures: Develops effective departmental procedures and short and long-term goals and programs to improve productivity, increase effectiveness, cut costs, and take advantage of opportunities.

• Vision and Strategy Takes a long-term view and builds a shared vision with others while positioning the organization for future success by identifying new opportunities, formulating objectives and priorities, and implementing plans consistent with the long-term interest of the organization in a global environment.

• Urgency: Transfers mission to action by acting clearly and decisively to analyze and implement solutions regardless of pressure or uncertainty and maintains a sense of urgency to complete tasks, accomplish goals, and act in ambiguous and complex situations.

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

While performing the duties of this job, the associate is:

• Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.

• Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.

• Occasionally required to stand, kneel or stoop, and lift and/or move up to 15 pounds.

• Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.

Safety:

• Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

As an Inmar Associate, you:

• Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations. 

• Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client. 

• Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually-beneficial partnerships, leverage information and achieve results. 

• Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability. 

• Understand that results are important and focus on turning mission into action to achieve results following the principles of Agile Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.

An equal opportunity employer.

#LI-LR1, #LI-Remote

We are an Equal Opportunity Employer, including disability/vets.