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Sr. Jira Architect
ABOUT AVID
Avid makes technology and collaborative tools so creators can entertain, inform, educate, and enlighten the world. Our customers are the visionaries behind the most inspiring feature films, television programs, news broadcasts, televised sporting events, music recording, and live concerts.
At Team Avid, we are committed to building a global organization that promotes and celebrates diversity and inclusion—drives innovation in a fun and highly collaborative culture. We pride ourselves on our core values: We are empowered, trusted, inclusive, and passionate.
JOB SUMMARY
Own Jira as a strategic, enterprise-scale delivery platform, providing the architecture, continuity, and governance needed to deliver Avid's most business-critical initiatives.
This role is responsible for maintaining Jira as a high-quality system of record for delivery, ensuring workflows, data, and reporting support modern SaaS product delivery. The Sr. Jira Architect partners across Product, Engineering, Enterprise Technology, and Business teams to design scalable architecture, standardize processes, improve data quality, and enable self-service capabilities aligned to the Modern Product Delivery transformation.
RESPONSIBILITIES AND DUTIES
Focus Areas:
Jira system integrity, scalability, and usability
Workflow standardization aligned to modern delivery practices and enabled for more than just engineering teams
Help maintain data quality and reporting for leadership decision-making
Enablement support of teams through reinforced training and documentation
Key Responsibilities:
Architect and govern Jira as an enterprise delivery platform
Own Jira system integrity, including permissions, configuration, data quality, role/access audits, the Salesforce/Jira Connector, and Jira contract oversight
Design and standardize enterprise workflows, schemas, and a unified release-tagging process that supports AI agent scaling and readability
Drive strategic Jira-dependent initiatives
Support and consult on Jira-dependent Top 25 initiatives ensuring continuity for delivery-critical work
Lead the Engineering migration into P&L-matched Jira spaces across Media Composer, MediaCentral, Pro Tools, Sibelius, and Hardware Products
Improve product discovery, support intake, delivery visibility, and AI best practices
Own JPD/Jira Product Discovery integration and partner with Support and Engineering leadership to redesign bug submission, triage, and tracking
Build and maintain dashboards for Product, Engineering, Marketing, and Pre-Sales delivery visibility
Partner with Engineering Ops on AI best practices for Atlassian tools
Enable and train teams
Provide guidance on best practices for Jira usage and modern delivery workflows
Create documentation and self-service resources to reduce dependency on centralized admin support
Support onboarding for new workflows, tools, and standardized processes
Manage Jira Admin backlog
Intake, prioritize, and execute requests aligned to business goals
Balance tactical support with strategic improvements and platform governance
Key Results / Metrics: (Will set Quarterly OKRs to influence these)
Improve Jira data accuracy and completeness across teams
Improve financial-to-operational data accuracy through Jira-to-Jellyfish mapping
Reduce Support-to-Engineering bug handoff time and manual tracking overhead
Increase adoption of standardized workflows and the unified release process
Define A clear, role-based permissions structure with fewer access-related workarounds
QUALIFICATIONS & SKILLS
7+ years of experience administering Jira in a SaaS or technology environment
Strong expertise in Jira configuration (workflows, fields, permissions, automations)
Experience integrating Jira with portfolio and financial tools (e.g., Jellyfish) and CRM systems (e.g., Salesforce)
Experience building dashboards and reporting for product and engineering organizations
Familiarity with Agile/Kanban methodologies and modern product delivery practices
Experience supporting cross-functional stakeholders (Product, Engineering, Cross Functional Teams)
Strong problem-solving and systems-thinking mindset
Excellent communication and enablement skills
Preferred Qualifications
Atlassian certifications (e.g., Jira Administrator)
Experience with Jira plugins for flow metrics and reporting
Experience integrating Jira with portfolio tools (e.g., Jellyfish, Jira Product Discovery, Chatbot & AI Integrations)
Avid is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Salary Ranges:
MIN $111,789 to MAX $167,683 USD/Annual
The salary range shown reflects the company's good faith full target range for this position at the time of posting. The company may update or modify this range at any time and endeavors to keep this posting current. Compensation decisions are based on factors including geographic location, experience, skills, education, and business needs. While the full range is posted for transparency, offers are typically made within the lower to middle portion of the range.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Skills Required
- 7+ years of experience administering Jira in a SaaS or technology environment
- Strong expertise in Jira configuration, including workflows, fields, permissions, and automations
- Experience integrating Jira with portfolio and financial tools such as Jellyfish and CRM systems such as Salesforce
- Experience building dashboards and reporting for product and engineering organizations
- Familiarity with Agile or Kanban methodologies and modern product delivery practices
- Experience supporting cross-functional stakeholders across Product, Engineering, and other business teams
- Strong problem-solving and systems-thinking skills
- Excellent communication and enablement skills
- Atlassian certifications, such as Jira Administrator certification
- Experience with Jira plugins for flow metrics and reporting
- Experience integrating Jira with portfolio tools, Jira Product Discovery, chatbot, and AI integrations
Avid (avid.com) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Avid (avid.com) and has not been reviewed or approved by Avid (avid.com).
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Leave & Time Off Breadth — Paid time off is described as generous or even unlimited in some teams, helping to offset cash‑compensation concerns.
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Flexible Benefits — Remote and hybrid flexibility are highlighted as meaningful parts of the package, improving work‑life balance for many roles.
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Fair & Transparent Compensation — Pay is considered acceptable to good in several functions and locations, with some roles described as market‑competitive.
Avid (avid.com) Insights
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What We Do
We help media visionaries create art that colors our perceptions and enriches our culture. We make innovative technology and collaborative tools that inspire and spark joy so creators can entertain, inform, educate and enlighten the world. We believe in our artists. We believe in our industry leaders. And we believe in the future of entertainment. We have a rich, 30-year history of powering media and entertainment. But we know our history doesn’t determine our future, so we are always evolving, committed to making good better and better best. We make many products, but we only do one thing: maximize the mediums of amazing makers. At Avid, every minute, of every day, we are powering greater creators.
