Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
Job DescriptionJob Summary:
We are looking for a dedicated Engineer to join our team. The successful candidate will be responsible for providing advanced technical support for applications built on Java and related technologies, ensuring efficient issue resolution and maintaining high customer satisfaction. This role requires strong analytical skills, technical knowledge, and the ability to communicate effectively with both technical and non-technical stakeholders.
Technology:
1. Backend Architecture
The backend is developed using Java EE with the Apache Struts 1.2 framework, ensuring a robust and scalable architecture for managing business logic and processes.
Key Backend Components
• Programming Language: Java 1.8
• Framework: Apache Struts 1.2 (Model-View-Controller pattern implementation).
• Application Server: WebSphere Application Server (WAS)
• Database: IBM DB2 (used for managing transactional data).
• Business Logic: Centralized in Struts Actions and Forms, which process and validate user inputs.
2. Frontend Architecture
The frontend layer is built with JSP (JavaServer Pages) using the Struts framework and Tiles tag libraries for dynamic UI generation and layout management.
Key Frontend Components
• View Technology:
1. JSP (Java Server Pages) for rendering dynamic views.
2. Tiles Framework for layout management to ensure consistent UI across pages.
• Tag Libraries:
Struts Tags:
1. struts-bean for managing data beans.
2. struts-html for HTML form elements.
3. struts-logic for conditional rendering.
• Display Tag Library:
displaytag and displaytag-el for-rendering tables with features like pagination and sorting.
• Dynamic UI Generation: Powered by JSP and Struts integrations.
3. Middleware
• All middleware on Windows BAT server (HULFT, SFTP, Java8,21)
Key Responsibilities:
Should be flexible to primarily work during Japan Working hours.
Provide Fixing/Support/Maintenance for all the issues raised by Project/Client team
Analyze and diagnose problems reported by users, escalating to Project team when necessary.
Collaborate with client stakeholder to identify root causes of recurring issues and implement effective solutions.
Document all support interactions and resolutions in the ticketing system to maintain accurate records.
Assist in the creation and maintenance of knowledge base articles and technical documentation related to Java and JSP applications.
Participate in on-call support rotation as needed to ensure 24/7 support coverage.
Should be able to troubleshoot and provide resolutions for application-level issues.
Monitor application performance and conduct regular maintenance to ensure optimal operation.
Proactive approach to identify issues and report Project team and plan for its resolutions.
Core activities include as below:
Category
Tasks
Access Management
Logs for trouble shooting and analysis; ID management
Asset & Configuration Management
Asset management for equipment, Document management (operation material), Configuration list for Job schedule and DB
Change Management
Change RD/impact analysis/implements, Plan Investigation and Perform for Version up
Event Management
Monitoring, Job Scheduling, Test Env Preparation Regular Operation
Incident management
Incident Reception, Investigation and Perform Incident Resolution
Problem management
Problem Logged, Investigation and Perform Problem Resolution
Release management
Release planning, scheduling and deployment
Report
Report Daily/Monthly
Request Fulfillment
Master Maintenance, All type of request handling
Security/ICS/Audit
Security (Plan, Investigation, Adaptation/validation), AR/DR (Plan, Perform and Report), Patch management for Siebel, OBIEE, JAVA, CANON for Security audit, support for ICS and Corporate Audit support in terms of operations for AMS environments
Others
Japanese <-> English Translation for ticket notification to end user and operation team analysis
Proactive Monitoring
Technical issues to be monitored proactively and solution to be implemented
Qualifications:
Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
Strong understanding of Java programming, JSP, and web application architecture.
Familiarity with IBM DB2 and Websphere Application Server (WAS)
Excellent problem-solving skills and the ability to work under pressure.
Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
Experience with ticketing systems and remote support tools.
Relevant certifications (e.g., Oracle Certified Professional, Java SE) are a plus.
IBM MQ expertise is added advantage
Educational qualification:
Experience :
Mandatory/requires Skills :
Preferred Skills :
Additional InformationExperience - 7+ years
Similar Jobs
What We Do
The Bosch Group is a leading global supplier of technology and services. It employs roughly 402,600 associates worldwide (as of December 31, 2021). The company generated sales of 78.7 billion euros in 2021. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.
As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”
The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiary and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. With its more than 400 locations worldwide, the Bosch Group has been carbon neutral since the first quarter of 2020. The basis for the company’s future growth is its innovative strength. At 128 locations across the globe, Bosch employs some 76,100 associates in research and development, of which more than 38,000 are software engineers.
Instagram: https://www.instagram.com/boschglobal/
Facebook: https://www.facebook.com/BoschGlobal
Twitter: https://www.twitter.com/BoschGlobal
Glassdoor: https://bit.ly/3raTZnH
Imprint: www.bosch.com/corporate-information
Privacy statement: www.bosch.com/data-protection-notice







