Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
This role is critical to maintaining security posture, system stability, and audit readiness across the enterprise.
This role is required to report to the Somerset, NJ location on a hybrid basis.
Role Description
Patch Lifecycle Coordination
Coordinate the full Microsoft OS patch lifecycle (identification, risk prioritization, testing, deployment).
Maintain patch calendars aligned to Patch Tuesday and zero-day patch cycles.
Ensure adherence to defined SLAs and compliance requirements.
LOB Engagement & Coordination
Partner with LOB application owners to define maintenance windows and testing requirements.
Obtain business validation and sign-off prior to deployment.
Communicate patch schedules, risks, and impacts to stakeholders.
Act as the escalation point for business-impact-related patching concerns.
Partner with the LOB for exception process handling.
Testing & Validation
Coordinate pilot deployments and structure testing activities.
Ensure validation of critical business applications before release.
Document testing outcomes and enforce go/no-go decisions.
Change Management & Deployment
Manage patch-related change requests within ITSM platforms (ServiceNow).
Coordinate phased patch deployment (Pilot, Pre-Production, Production).
Ensure rollback and contingency planning is defined.
Compliance & Reporting
Track patch compliance across endpoints and servers.
Develop KPI dashboards and executive reporting.
Support audit and regulatory requirements.
Issue Management & Continuous Improvement
Lead root cause analysis for patch failures.
Drive remediation and continuous improvement initiatives.
Partner with security teams for vulnerability remediation.
Cross-Team Coordination
Coordinate across IT Operations, Engineering, Security, and GCC teams.
Support critical patching events, including after-hours deployments.
Ensure alignment across all stakeholders for patch cycles.
Behaviors and Competencies
Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.
Relationship Building: Can identify opportunities for collaboration, propose strategies for effective communication, and build relationships without explicit instructions.
Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
Collaboration: Can actively participate in team discussions, respect differing opinions, and collaborate with others to achieve common goals.
Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.
Business Acumen: Can analyze financial and operational data to make informed decisions.
Conflict Resolution: Can mediate conflicts between individuals.
Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty.
Skill Level Requirements
Strong knowledge of Microsoft Windows operating system patching processes, methodologies, and associated tools.
Advanced coordination and project scheduling capabilities.
Strong stakeholder management and cross-functional collaboration skills.
Ability to communicate technical information effectively to leadership and business stakeholders.
Strong analytical and problem-solving abilities.
Experience developing detailed patch reporting and performance metrics.
Understanding of ITIL-based service management and change management processes.
Ability to manage risk, prioritize competing activities, and drive execution in complex enterprise environments.
Other Requirements
Completed Bachelor’s degree or equivalent work experience
10+ years of experience in IT Infrastructure and/or IT Operations.
Strong knowledge of Microsoft Windows OS patching and related tools.
Ability to manage and control scheduling activities.
Strong stakeholder management and coordination skills.
Ability to provide detailed patch reporting for senior leadership.
Understanding of ITIL and change management processes.
Ability to travel to SHI, Partner, and Customer Events
Preferred Qualifications
Experience working in large enterprise environments.
Experience with vulnerability management tools.
ITIL Foundation Certification.
The estimated annual pay range for this position is $70,000 - $90,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
Skills Required
- Bachelor's degree or equivalent work experience
- 10+ years experience in IT Infrastructure and/or IT Operations
- Strong knowledge of Microsoft Windows OS patching and related tools
- Experience managing patch-related change requests in ITSM platforms (ServiceNow)
- Understanding of ITIL-based service management and change management processes
- Ability to manage and control scheduling activities and maintenance windows
- Strong stakeholder management and cross-functional coordination skills
- Ability to provide detailed patch reporting and KPIs for senior leadership
- Ability to travel to SHI, partner, and customer events (as needed)
- Experience working in large enterprise environments
- Experience with vulnerability management tools
- ITIL Foundation Certification
SHI International Corp. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SHI International Corp. and has not been reviewed or approved by SHI International Corp..
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Healthcare Strength — Feedback suggests the medical, dental, vision, and pharmacy offerings are comprehensive, with multiple plan options, telemedicine access, and solid ancillary coverage.
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Wellbeing & Lifestyle Benefits — Feedback suggests onsite fitness centers, wellness programs that can reduce premiums, and discounts/purchase programs provide meaningful lifestyle support.
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Strong & Reliable Incentives — Feedback suggests commission structures in sales and premium totals in certain technical presales roles create notable upside potential for strong performers.
SHI International Corp. Insights
What We Do
Think of SHI as your personal technology concierge. We connect your team with the IT solutions and services you need to support your organizational growth and employee experience. Whether you’re building a modern hybrid workplace, defending against an evolving threat landscape, making the cloud work harder for you, or searching for ways to optimize your software portfolio, our friendly 6,000-person team is ready to solve what’s next for your organization. Our in-house data center integration, device configuration, and deployment and license advisory services, plus our top-tier status with vendors and flexible financing make life simpler for IT decision makers. Execute your IT vision with stress-free, scalable solutions you – and your people – will love. SHI is proud to be the largest Minority/Woman Owned Business Enterprise (MWBE) in the United States.
