Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Role Description
- Design, implement, and manage IT programs to support organizational goals across departments.
- Promote the adoption of best practices and act as a change agent within the organization.
- Lead initiatives related to IT project delivery, resource management, and process optimization.
- Serve as the primary contact for project escalation, resolving complex project delivery issues.
- Develop communication strategies to align stakeholders with program objectives and practices.
- Measure and analyze program processes to identify and implement improvement solutions.
- Mentor program team members, fostering continuous improvement and professional development.
- Ensure integration with strategic initiatives like digital transformation and cybersecurity.
- Implement and maintain a program improvement plan with performance metrics.
- Collaborate with peer teams to incorporate best practices into Managed Services programs.
Behaviors and Competencies
- Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.
- Interpersonal Skills: Can communicate effectively, build relationships, resolve conflicts, influence others, and support others in developing their interpersonal skills in major situations.
- Follow-Up: Can take ownership of tasks, collaborate with others in managing follow-ups, and drive results through effective task completion.
- Collaboration: Can take ownership of team initiatives, foster a collaborative environment, and ensure that all team members feel valued and heard.
- Problem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.
- Time Management: Can manage time effectively, accurately estimate the time required for specific tasks, balance multiple tasks, and help others in improving their time management skills.
- Organization: Can oversee complex projects with multiple moving parts, ensure team alignment with organizational systems, and adapt to changing priorities.
- Digital Acumen: Can take ownership of complex digital initiatives, collaborate with others, and drive digital results.
- Leadership: Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance.
Skill Level Requirements
- Proficiency in overseeing and coordinating multiple related projects, ensuring they align with organizational goals and deliver intended benefits on time and within budget - Expert
- Experience in various project management frameworks such as Agile, Waterfall, and Scrum to effectively plan, execute, and close projects.v - Expert
- The ability to manage, drive, and adapt to organizational change while maintaining team morale and productivity. - Expert
- Ability to simplify and effectively communicate complex problems to stakeholders across various functions and levels. - Expert
Other Requirements
- Completed Bachelor’s Degree or relevant work experience required
- 7+ years of experience in Information Technology
- 7+ years of experience in a project or program manager role
- Ability to travel to SHI, Partner, and Customer Events
- Ability to travel 10%
The estimated annual pay range for this position is $130,000 - $180,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
Skills Required
- Completed bachelor's degree or relevant work experience
- 7+ years of experience in Information Technology
- 7+ years of experience in a project or program manager role
- Expert proficiency overseeing and coordinating multiple related projects aligned with organizational goals, benefits, timelines, and budgets
- Expert experience with Agile, Waterfall, and Scrum project management frameworks
- Expert ability to manage and adapt to organizational change while maintaining team morale and productivity
- Expert ability to communicate complex problems effectively to stakeholders across functions and levels
- Ability to travel to SHI, partner, and customer events
- Ability to travel 10%
SHI International Corp. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SHI International Corp. and has not been reviewed or approved by SHI International Corp..
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Healthcare Strength — Feedback suggests the medical, dental, vision, and pharmacy offerings are comprehensive, with multiple plan options, telemedicine access, and solid ancillary coverage.
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Wellbeing & Lifestyle Benefits — Feedback suggests onsite fitness centers, wellness programs that can reduce premiums, and discounts/purchase programs provide meaningful lifestyle support.
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Strong & Reliable Incentives — Feedback suggests commission structures in sales and premium totals in certain technical presales roles create notable upside potential for strong performers.
SHI International Corp. Insights
What We Do
Think of SHI as your personal technology concierge. We connect your team with the IT solutions and services you need to support your organizational growth and employee experience. Whether you’re building a modern hybrid workplace, defending against an evolving threat landscape, making the cloud work harder for you, or searching for ways to optimize your software portfolio, our friendly 6,000-person team is ready to solve what’s next for your organization. Our in-house data center integration, device configuration, and deployment and license advisory services, plus our top-tier status with vendors and flexible financing make life simpler for IT decision makers. Execute your IT vision with stress-free, scalable solutions you – and your people – will love. SHI is proud to be the largest Minority/Woman Owned Business Enterprise (MWBE) in the United States.
