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Firework gives ecommerce businesses, publishers and advertisers a platform to create an engaging user experience.
The Role
About Firework
Join Firework – Where Innovation Meets Impact
Firework is revolutionizing connected commerce with the world’s most advanced and largest AI-powered video commerce and engagement platform, trusted by the most innovative brands and leading retailers. We bring the energy of in-store experiences online by integrating content and conversational commerce to every digital touchpoint transforming how brands connect with audiences, convert interest into action, and build long-term customer loyalty.
You’ll be part of a high-growth, team-centric environment where innovation thrives and collaboration fuels success. Having raised over $235m to date led by investors such as the SoftBank Vision Fund 2 and operating at a global scale, we offer unparalleled opportunities to work cross-functionally, solve complex challenges, and drive meaningful impact in the future of connected digital commerce. If you’re curious, ambitious, and energized by big ideas, Firework is the place to grow, lead, and shape the next era of online shopping—together.
Summary
Our business is growing! We’re looking for an experienced Senior Technical Solutions Architect to provide deep technical expertise to support the pre- to post-sales process with enterprise customers in Japan. You have a deep understanding of Firework’s products market fit and are the subject matter expert with technical knowledge regarding our suite of products and alignment to a variety of different verticals. You are business-savvy while technical, customer-centric, can empathize with customer challenges, and thrive on building solutions to scale.
What you’ll be doing
- Partner cross-functionally during the pre- and post-sales process to understand technical requirements and translate to scalable integration solutions and support to internal teams (Sales, Product, Engineering, and Customer Success) as well as with the external customers
- Understand the client’s business objective and products, able to drive the onboarding process by bringing solutions discovery, technical enablement, metrics tracking, product deployment assessment, and platform integration expertise
- Assess customers’ requirements to propose solutions/strategy with our platform/product, communicate the integration process in an easy-to-understand manner directly with our new partners, and oversee the live launch and hand-off to Account Management or Customer Success
- Be a technical and strategic voice of the customer; work closely with the product and engineering teams on product loop feedback to help internal teams strategize, iterate, and prioritize new features and updates
- Triage and resolve bugs and other technical issues throughout the customer journey
- Continuously create mapping of manual or automated requirements, tests, dependencies, integration playbooks, and technical documents
We’ll be excited if you have
- Bachelor's degree, preferably in Computer Science or other technical field
- 10+ years of progressive technical solutions engineering, sales engineering or solutions architecture experience especially in a customer-facing role for SaaS high-growth companies
- Excellent communication and presentation skills with senior executives along with various technical and non-technical audiences; must have strong empathy and emotional intelligence with diverse customers
- Advanced technical discovery, documentation, and troubleshooting skills
- Proven ability with managing and leading multiple technical and high-value enterprise-level integration projects working with various stakeholders on a deadline-driven schedule
- Start-up, team-oriented mentalityBusiness level fluency for both Japanese and English (writing, speaking, presenting)
Technical qualifications
- Advanced proficiency with web technologies (Javascript, HTML, CSS), RESTful APIs, and client-side integration approaches
- Mobile experience (Android, iOS) and cross platform (Futter, React) is preferred
- Knowledge of mobile app development and SDK integration on iOS (Swift/Objective-C) and Android (Kotlin/Java) is preferred
- Experience working with e-commerce platforms such as Shopify, Magento, Salesforce Commerce Cloud, or headless CS solutions is a plus
The role is hybrid and we are looking for candidates in the Tokyo area.
Don’t hold back
We understand some candidates may see the above and not apply because they don’t meet all the qualifications. We encourage you to apply anyway; we often find talented candidates that fit many other opportunities we have and look for potential too, not just what you did in the past. As an equal employment opportunity employer, we are a diverse team that strives for an inclusive environment for all. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, age, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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The Company
What We Do
Firework is the world's leading immersive digital transformation and engagement platform with shoppable video, live streaming commerce, and monetization capabilities.
Powering over 600 direct-to-consumer brands, retailers, and media publishers worldwide, Firework brings TikTok-like interactive video experiences to your own websites and app. We enable customers to create and host native, shoppable video content for engaging product discovery, seamless shopping experiences, and a deeper emotional connection with consumers. The company is backed by IDG Capital, Lightspeed Venture Partners, and GSR Ventures, with over $90 million in capital raised to date with offices in the US(SF and NYC), Toronto, Poland, Slovakia, Brazil, and China.
Why Work With Us
We are a diverse team where everyone belongs. We are creative, curious, and cool in a nerdy way. We believe in growth, results, and in each other and that perfection is a work-in-progress. We are just the right amount of extra and want to change the digital game.
