About us
Kenect is on a mission to revolutionize customer communication and engagement for businesses across North America. Founded with a deep understanding of the challenges businesses face in connecting with their customers, Kenect helps companies streamline communication, enhance customer satisfaction, and drive growth through its innovative messaging and reputation platform. Trusted by thousands of businesses, our passionate team is committed to building technology that fosters closer connections and helps businesses thrive in a digital-first world.
About This Role
We’re seeking an experienced and results-driven Instructional Designer to join our fast-paced SaaS company for a 13-week period. This role is critical to scaling our customer education initiatives and improving the effectiveness of our training and content delivery for both customers and our internal teams. You’ll collaborate cross-functionally with customer success, onboarding, technical support, product, and marketing teams to develop impactful learning content that drives product adoption and, ultimately, help our customers quickly and repeatedly realize the value of our products.
What You Will Be Doing
- Design, build and refresh LMS content in LearnUpon, including structured course paths and assessments, with a focus on early lifecycle customer engagement
- Design and deliver customer-facing instructional content, particularly for onboarding and product training
- Design and develop virtual customer trainings on best practices and standard product training (e.g., admin, users)
- Develop and template customer-facing slide decks using Matik software
- Collaborate on instructional content using tools such as Articulate 360 (preferred), Adobe Captivate, Easy Generator, and other learning tools – e.g., Powtoon
- Apply adult learning principles and best practices to all deliverables
- Assist in the design of our customer newsletter layout for improved education delivery
- Consult on governance and delivery best practices across our knowledge ecosystem
Skills & Qualifications
- Proven experience in building and managing content in an LMS (LearnUpon strongly preferred)
- Experience designing and delivering instructional content in a technology or SaaS environment
- Familiarity with authoring tools such as Articulate 360 or Adobe Captivate
- Knowledge of instructional design principles and adult learning theory
- Strong attention to detail and ability to manage multiple concurrent projects
- Excellent written and visual communication skills
- Preferred (not required): Background in SaaS product education and/or digital onboarding programs
Our Company Values We Hope You Showcase
• Unwavering Customer Obsession
• See it, Solve it, Get it Done
• Build, Adapt, Win
What Kenect Offers!
Health, Dental, Vision, Life & Disability Insurance
• Your birthday is a paid day off
• Onsite gym
• Breakroom full of snacks and drinks
• Convenient location next to freeway entrance/exit
We believe in hiring self-motivated team members who can run alongside us without needing to be “managed” along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members that can run without the daily guidance that some companies prefer.
Legal Disclosure
Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.
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What We Do
Kenect is the platform dealerships use to text customers, gather reviews, collect payments, generate leads, and manage online reputation. All powered by AI, integrated into the DMS or CRM, and endorsed by industry OEMs.
