Senior Infrastructure Engineer (Software)

About Nava

Nava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. Since 2013, federal, state, and local government agencies have trusted Nava to build transformative digital services to help people access public benefits. Meeting our mission is an opportunity to restore trust between people and public institutions. We focus on populations that are the least protected because the stakes are higher.

As a client services company, we work with government agencies to improve how people apply for benefits, navigate their health care, and more. We bill for our time, selling our expertise and problem-solving methodology to government clients. Our clients hire us to help improve their products and services so that their users and beneficiaries have a better customer experience.

These end-users—the humans who benefit from our work—are at the core of everything we do. We research beneficiaries’ needs to help our government clients better deliver on their missions, providing everyone at Nava opportunities to do meaningful, impactful work.

Position Summary

The Senior Infrastructure Engineer will work on cross functional teams to build scalable infrastructure for our government -- designing, implementing, and delivering services that millions of Americans depend on. As a Senior Infrastructure Engineer, you may be responsible for technical leadership of platform infrastructure projects supporting dev teams and large-scale systems with a strong focus on automation, organization, and communication. Your work enables application development teams to run effectively in the cloud to deliver users a modern experience. You will be responsible for delivering on client requirements as well as providing long-term oversight and vision to help shape future work. Your strong cross-functional communication skills will complement your technical leadership skills to provide the highest value for government systems.

What you'll do

• Dev sec ops (development, security, operations) engineering, to include building infrastructure as code and DevOps pipelines and reviewing solutions built by others on the team
• Researching and analyzing technical solutions
• Maintaining and enhancing documentation using various engineering tools 
• Managing integrated systems used by the client
• Completing work received from application teams
• Proactively identifying blockers, risks, and issues, proposing solutions or escalating as appropriateResearching, selecting, and creating new automation tools or frameworksImplementing automation for a variety of cloud resources
• Designing initial architecture or changes to architecture for a project
• Documenting and communicating architecture, technical solution plans, rollout plans and project updates to stakeholders
• Collaborating with stakeholders to incorporate their feedback
• Identifying stakeholders and obtaining buy-in
• Tracking stakeholders’ technical tasks to keep the project on schedule
• Ensuring any issues or blockers that develop are addressed and resolved
• Identifying gaps and closing them
• Staying ahead of staffing issues, ensuring that hiring through subcontractors is efficient
• Escalating to program manager any concerns raised
• Building client trust by being available as a sounding board for questions or issues
• Performing code and technical reviews
• Facilitating meetings
• Establishing engineering norms and practices and ensuring compliance
• Collaborating with teammates to identify and determine solutions
• Teaching teammates how to manage time, projects and be productive
• Serving in the on call rotation
• Facilitating post-mortems after incidents
• Respond to tickets or routing tickets to the appropriate engineer
• Applying patches and updates to operating systems and libraries

Required skills

• Minimum of 7 years of experience as an Infrastructure Engineer or mix of Software Engineering
• A Bachelor's Degree (in any discipline) or four years of experience in lieu of a degree
• Experience managing different systems (e.g Windows Server, Linux CLI) and automating repetitive tasks
• Experience training and mentoring engineers
• Scripting (python, bash, etc)
• Experience designing CI/CD and other workflow automation spanning multiple systems
• Incident handling and followup (root cause analyses, etc)
• Knowledge of cloud primitives (VPC, ACL, Route Tables, Security Groups, Images)
• Experience running asynchronous jobs, e.g. using services like ECS or Lambda
• Ability to use the command line to achieve practical aims, e.g. navigating the shell; moving and downloading files from external servers; searching and parsing files for information; and running queries
• Advanced ability to contribute and update existing code and/or Infrastructure as Code
• A thoughtful, adaptive, and collaborative mindset/understanding of networks, protocols, and multi-service architectures
• Excellent written and verbal communication skills, technical and otherwise
• An interest in and familiarity with one or more of the following areas: Cloud Infrastructure, cloud architecture, IT service management, Unix/Linux, scripting, networking, or security
• Able to follow and establish, when needed, standard operating procedures.

Other requirements

All roles at Nava require the following:

● Must be legally authorized to work in the United States and meet any other requirements for government contracts for which they are hired.

● Candidates offered a job at Nava must have work authorization that does not require visa sponsorship, either currently or in the future. Please be aware that most of our positions require U.S. citizenship or a green card.

● May be subject to a government security investigation and must meet eligibility requirements for access to classified information or applicants who are eligible for security clearances.

Perks working with Nava

● Competitive benefits: We prioritize your well-being, offering highly competitive medical, dental, and vision benefits.

● Generous time off: Enjoy 20 days of accrued PTO, 12 paid federal holidays, 5 prorated floating holidays, and unlimited sick leave.

● Annual discretionary bonus: Paid annually to eligible employees. When Nava does well, you do well.

● Parental leave: Receive 16 weeks of fully paid parental leave and weekly meal deliveries during your leave.

● Employee wellness program: Access our comprehensive Employee Wellness Program.

● Virtual doctor visits: Enjoy zero copay virtual doctor visits through UHC.

● Fertility support: Benefit from fertility support and treatment options.

● Sabbatical leave: We offer a sabbatical leave program.

● 401k contributions: We match 4% of your salary in 401k contributions.

● Flexible work arrangements: We offer flexible work arrangements to suit your needs.

● Home office setup: Receive assistance with your home office setup and a monthly phone allowance.

● Utilities reimbursement: Get a monthly partial reimbursement for utilities (where applicable).

● Learning and development: Access our comprehensive learning and development program.

● Tuition and Professional development budget: Receive a prorated annual tuition and professional development budget and a LinkedIn Learning license.

● Equity stock options: Benefit from equity stock options.

● Employee referral program: Participate in our employee referral program.

● Commuter benefits: Enjoy commuter benefits.

● Insurance coverage: Receive short and long-term disability insurance, as well as life and accidental death insurance.

● Inclusive culture: Join our diverse, inclusive, highly collaborative, and vibrant culture that supports remote work.

Location

We have fully remote options if you reside in one of the following states:

Alabama, Arizona, California, Colorado, DC, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Utah, Virginia, Washington, Wisconsin.

*If you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time. 

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Nava PBC equal opportunity employer that is deeply committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, age, gender, religious or political beliefs, national origin or heritage, marital status, disability, sex, sexual orientation or gender identity, genetic information, pregnancy, status as a protected veteran or any characteristic protected by federal, state, or local laws. Our commitment to diversity, equity, and inclusion not only reflects our values as a public benefit corporation but also enriches our ability to do our work. Learn more about where we are today and hope to be by 2025.

Please contact the recruiting team at [email protected] if you would like to request reasonable accommodation during the application or interviewing process.

We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role requires you to work from the contiguous United States.