Sr Information Technology Support Specialist

FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq. 

Not only do we provide competitive wages, you will also have access to great benefits and employee discounts. But more importantly, it’s a fun environment where we truly enjoy working as a team and bringing great products to our customers!

If this sounds like something you would love to do, and a place you want to be a part of, get in touch with us by submitting your application. We look forward to hearing from you!

Position Summary:

Provides technical support responsible for resolving highly complex issues or developing solutions to support complicated and diverse hardware and software systems. Develops end-user training programs and documentation for broader and diverse user groups.

Position Responsibilities:

• Researches and selects system expansions or enhancements by studying work load and capacity of computer system.
• Conducts evaluation of technology process problems and recommends solutions including purchase of vendor packages or products.
• Establishes program objectives and specifications to be used for testing new programs; comparing programs setting the standards and making modifications.
• Analyzes performance metrics, recommends and leads recommended solutions of changes to processes procedures, and or training.
• Works with IT professionals and end users to access system and training needs for applications 
• Establishes service desk procedures and ensures that processes are being followed
• Develops, implements and/or approves training and documentation policies, standards and procedures.
• Develops comprehensive test plans and sees that they are carried out and analyzed to provide information for process improvement.
• Maintains historical records by documenting hardware and software changes and revisions.
• Maintains client confidence and protects operations by keeping information confidential.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
   

Specific Knowledge, Skills or Abilities Required:

• Ability to present technical information 
• Knowledge of software testing and maintenance 
• Ability to solve complex problems
• Process improvement skills

Position Qualifications:

Education:

• HS diploma or equivalent

Experience: 

• 4+ years of relevant IT technical experience 
• Experience software performance tuning, network performance tuning, & database performance tuning
• Experience in the development of training, testing processes and leadership in IT functions

Work Environment and Physical Requirements:

• Office Environment
• Ability to sit for long periods of time
• Vision abilities required to validate and enter data on computer

Disclaimer:  This list does not represent all physical demands.  Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job.  Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions. 

Note:  

FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.  We base all employment decisions –including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs – on merit and the principles of equal employment opportunity. 

Fox offers an excellent compensation package and wide-ranging opportunities for professional development.  Medical, Dental, Vision, Health Spending and Dependent Care Savings Accounts, Disability and Life Insurance benefit programs are available, as is a 401k plan with employer matching.  Eligibility for all benefit programs is defined by the applicable plan document or employee handbook. 

The compensation range for this position is specific to the locations listed below and is the range Fox reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.