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At CDW, our purpose is to make technology work so people can do great things.
The Role
The Senior Industry Advisor focuses on leveraging retail industry expertise to guide client technology decisions, drive strategic initiatives, and foster partnerships while educating sales teams and promoting organizational growth.
Summary Generated by Built In
Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
Job Summary
The Sr. Industry Advisor will guide senior customer leaders in helping them to improve the customer experience, increase store productivity and remove risk from their business. This role will provide the voice of the customer within CDW and ensure that our teams understand and can effectively communicate the benefits, challenges, and impact of technology in the retail setting. Working with the leading vendor-neutral technical team in the industry, the role will serve as a critical educational expert voice for CDW-including sitting on key industry boards, presenting at conferences, and helping ensure our teams can deliver true ROI for our customers. The Sr. Industry Advisor is a leader with extensive industry knowledge and experience, and a demonstrated ability to gain access to and provide insight on program or mission specific customer requirements. Candidates should possess a broad understanding of the retail industry, the customer, and the avenues to achieve business objectives in the industry.
What you will do
* Provide ideation, customer access, strategic vision, thought leadership, subject matter expertise and demonstrate relevance to the customer base and market in general.
* Drive strategic Go to Market plans for the retail industry.
* Grow revenue and profit for the retail industry.
* Develop innovative solutions to drive thought leadership inside the retail industry.
* Maintain and continue to develop partner ecosystem to support initiatives and go to market strategies.
* Establish, grow, and maintain partnerships with industry alliances to support the organization's goals.
* Lead professional development sessions and workshops with technology leaders and other market leaders and facilitate conversations about how best to integrate CDW industry solutions into customer concepts of operations.
* Develop Continuing Education programs for new and existing CDW sellers and sales teams regarding industry trends and solutions and mentor sellers on industry messaging.
* Professionally represent CDW by attending and presenting at conferences and events.
* Co-develop the CDW Industry Opinion.
* Educate sales teams about retail market and industry customers and their mission and culture.
* Conduct strategic market analysis to identify new missions, requirements, and business areas; plan for growth; strengthen partner relationships; conduct benefit cost analysis; brief senior leaders; ensure year-on-year business; and serve as a subject matter expert for proposal development.
* Participate in senior leader strategic planning.
What we expect of you
* Bachelor's degree and/or equivalent experience.
* 5+ years technology or line of business leadership in the Retail industry.
* Deep understanding of the vertical environment including knowledge of funding, investments, and use of information technology in the Retail industry.
* Knowledge of current publications, events, and organizations relevant to the vertical market.
* Credibility with vertical specific GTM landscape demonstrated through professional networks and understanding of the Retail industry.
* Strategic planning capabilities.
* Extensive presentation experience.
* Ability to travel at least 25% of the time.
* Proven leadership skills, is a plus.
* Cognitive coaching and meeting facilitation experience, is a plus.
* Excellent communication and presentation skills, is a plus.
* Passion for vertical and ongoing personal learning, is a plus.
* Extensive use of technology in the vertical market served, is a plus.
* Strong consultative, solution based selling experience, is a plus.
* Effective negotiation and closing skills, is a plus.
* Strong conflict resolution and problem-solving skills, is a plus.
* Strong interpersonal skills, is a plus.
* Strong written, verbal, and presentation communication skills and ability to communicate effectively with coworkers, management, executives, other CDW departments, customers, and vendor partners, is a plus.
* Adaptability and ability to lead through change, is a plus.
* Ability to utilize strategic thinking to fulfill long-term company goals, is a plus.
* Excellent time management skills to manage multiple projects and initiatives simultaneously, is a plus.
* Exceptional attention to detail and follow up skills, is a plus.
* Ability to share in-depth knowledge of CDW capabilities with customers, is a plus.
* Strong internal and external customer acumen with high ethics and integrity, is a plus. Pay range: Base plus bonus plan. Depending on experience and skill set. OTE estimate: $192,000 - $ 246,000 Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review [CDW's AI Applicant Notice](https://www.cdwjobs.com/pages/ai-applicant-notice).
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
Job Summary
The Sr. Industry Advisor will guide senior customer leaders in helping them to improve the customer experience, increase store productivity and remove risk from their business. This role will provide the voice of the customer within CDW and ensure that our teams understand and can effectively communicate the benefits, challenges, and impact of technology in the retail setting. Working with the leading vendor-neutral technical team in the industry, the role will serve as a critical educational expert voice for CDW-including sitting on key industry boards, presenting at conferences, and helping ensure our teams can deliver true ROI for our customers. The Sr. Industry Advisor is a leader with extensive industry knowledge and experience, and a demonstrated ability to gain access to and provide insight on program or mission specific customer requirements. Candidates should possess a broad understanding of the retail industry, the customer, and the avenues to achieve business objectives in the industry.
What you will do
* Provide ideation, customer access, strategic vision, thought leadership, subject matter expertise and demonstrate relevance to the customer base and market in general.
* Drive strategic Go to Market plans for the retail industry.
* Grow revenue and profit for the retail industry.
* Develop innovative solutions to drive thought leadership inside the retail industry.
* Maintain and continue to develop partner ecosystem to support initiatives and go to market strategies.
* Establish, grow, and maintain partnerships with industry alliances to support the organization's goals.
* Lead professional development sessions and workshops with technology leaders and other market leaders and facilitate conversations about how best to integrate CDW industry solutions into customer concepts of operations.
* Develop Continuing Education programs for new and existing CDW sellers and sales teams regarding industry trends and solutions and mentor sellers on industry messaging.
* Professionally represent CDW by attending and presenting at conferences and events.
* Co-develop the CDW Industry Opinion.
* Educate sales teams about retail market and industry customers and their mission and culture.
* Conduct strategic market analysis to identify new missions, requirements, and business areas; plan for growth; strengthen partner relationships; conduct benefit cost analysis; brief senior leaders; ensure year-on-year business; and serve as a subject matter expert for proposal development.
* Participate in senior leader strategic planning.
What we expect of you
* Bachelor's degree and/or equivalent experience.
* 5+ years technology or line of business leadership in the Retail industry.
* Deep understanding of the vertical environment including knowledge of funding, investments, and use of information technology in the Retail industry.
* Knowledge of current publications, events, and organizations relevant to the vertical market.
* Credibility with vertical specific GTM landscape demonstrated through professional networks and understanding of the Retail industry.
* Strategic planning capabilities.
* Extensive presentation experience.
* Ability to travel at least 25% of the time.
* Proven leadership skills, is a plus.
* Cognitive coaching and meeting facilitation experience, is a plus.
* Excellent communication and presentation skills, is a plus.
* Passion for vertical and ongoing personal learning, is a plus.
* Extensive use of technology in the vertical market served, is a plus.
* Strong consultative, solution based selling experience, is a plus.
* Effective negotiation and closing skills, is a plus.
* Strong conflict resolution and problem-solving skills, is a plus.
* Strong interpersonal skills, is a plus.
* Strong written, verbal, and presentation communication skills and ability to communicate effectively with coworkers, management, executives, other CDW departments, customers, and vendor partners, is a plus.
* Adaptability and ability to lead through change, is a plus.
* Ability to utilize strategic thinking to fulfill long-term company goals, is a plus.
* Excellent time management skills to manage multiple projects and initiatives simultaneously, is a plus.
* Exceptional attention to detail and follow up skills, is a plus.
* Ability to share in-depth knowledge of CDW capabilities with customers, is a plus.
* Strong internal and external customer acumen with high ethics and integrity, is a plus. Pay range: Base plus bonus plan. Depending on experience and skill set. OTE estimate: $192,000 - $ 246,000 Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review [CDW's AI Applicant Notice](https://www.cdwjobs.com/pages/ai-applicant-notice).
Skills Required
- Bachelor's degree and/or equivalent experience
- 5+ years of technology or line of business leadership in the retail industry
- Deep understanding of the retail vertical including funding, investments, and use of information technology
What the Team is Saying
Phil
Practice Vice President
Mason
Sales Intern
Kevin Denison
Director, Strategic Initiatives — U.S. Commercial
Christine A. Leahy
Chair and Chief Executive Officer
CDW Compensation & Benefits Highlights
How does CDW ensure its pay and bonus plans are competitive?
CDW supports competitive pay and bonus plans through a broad total rewards approach that combines performance-focused compensation, strong benefits, long-term financial support, and the stability of a large established company.
- Total rewards philosophy: CDW’s compensation approach is built around more than base salary alone. Its ESG report says the company uses competitive compensation and performance-focused pay practices designed to reward excellence and support coworkers’ professional and financial growth. That philosophy is reinforced by a broader total rewards package that supports physical, emotional, financial, and social wellbeing.
- Performance-based pay and incentives: CDW explicitly describes its pay practices as performance-focused, indicating that compensation is designed to recognize strong individual contribution and results. Employee feedback also points to meaningful earning potential in some roles, along with merit increases and incentive opportunities, especially in performance-driven functions.
- Structured compensation components and financial support: CDW strengthens compensation competitiveness through multiple financial programs beyond salary. These include a 401(k), employee stock purchase plan, life insurance, disability coverage, accident-related insurance, and charitable gift matching. Together, these programs help support both short-term financial needs and longer-term financial security. CDW also connects compensation to career growth through its Global Career Framework, which helps employees see how advancement and future opportunities fit into the broader organization.
- Benefits as part of total compensation: Benefits are a major part of CDW’s competitive rewards story. The company offers healthcare, parental leave, adoption support, wellbeing resources, commuter benefits, legal assistance, and tuition reimbursement, among other offerings. Its ESG report also notes that in 2023 CDW made additional investments by reducing the benefits waiting period for new hires and increasing paid leave for primary parental caregivers and bereavement. Employees frequently mention benefits, PTO, flexibility, and job stability as strengths of the company’s overall package.
- Scale and stability: CDW’s size and market position also reinforce its ability to offer competitive rewards. As a Fortune 500 and S&P 500 company with about $21 billion in annual net sales and ~15,100 coworkers, CDW has the scale to provide broad benefits, structured pay programs, and long-term stability.
- External signals: Employee feedback points to several strengths in CDW’s rewards package, including mentions of generous compensation, strong benefits, stock options, merit increases, and financial stability. While compensation experiences can vary by role, reviews consistently suggest that benefits and overall package strength are important parts of CDW’s employer value proposition.
Bottom line: CDW supports competitive pay through a well-rounded total rewards model that combines performance-focused compensation, strong benefits, financial protection, and long-term career stability. It is especially well positioned for employees who value comprehensive benefits, growth opportunities, and the backing of a large, established technology company.
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The Company
What We Do
CDW Corporation is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. For more information about CDW, please visit www.CDW.com. Our broad array of products and services range from hardware and software to integrated IT solutions such as security, cloud, hybrid infrastructure and digital experience.
Why Work With Us
Trust, connection and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed.
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CDW Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
CDW is committed to offering a high quality, flexible work experience centered around connection, collaboration, and coworker well-being. Our flexible hybrid approach enables coworkers to get the best of working from home and being together.
Typical time on-site:
Not Specified
