Sr Implementation Manager

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Job Purpose: The Sr. Implementation Manager is responsible for the execution of different projects, from large-scale Department of Corrections (DOC) to smaller scale (counties). This role ensures timelines are met and within budget. Coordinates and schedules resources, requisitions, shipping/delivery, telecom provisioning, quality management, and other essential project management duties.

Essential Duties:

• Develop and direct Sr. level program strategies aligned with organizational goals. 
• Plan and allocate cross-project resources to ensure needs and expectations are aligned  
• Monitor and review programming to ensure that schedules are met, guidelines are adhered to, and performances are of adequate quality. 
• Lead and motivate Sr project teams to achieve program and project objectives through direct and indirect supervision of resources. 
• Track and monitor project and project team performance within assigned programs 
• Responsible for leading, planning, and defining the project scope to accomplish its goals and/or produce the products required within constraints such as time, cost, and agreed quality standards 
• Overseeing coordination of personnel and resources required to complete projects 
• Provides leadership, strategically managing risk, monitoring finances, and making sure that each phase of the project starts and ends on schedule 
• Perform Communication Management. Create/implement project organization and communication plans that enable the project team to effectively work together to meet project objectives. 
• Develop and maintain professional customer relationships and manage expectations with respect to live dates and other key timelines  
• Act as the primary customer contact and Operations representative for all implementation projects 
• Develop detailed project plans to monitor and track progress 
• Create and use Gantt charts, spreadsheets, or other appropriate tools to manage time and tasks 
• Manage multiple implementation tasks with other internal groups to ensure project completion in accordance with customer requirements 
• Manage project budgets 
• Identify, analyze, and manage potential risks; and review how risks may impact scope, schedule, quality, and cost 
• Identify where and when management of issues and risks, or accommodating altered requirements, will involve extra resources or time, and where efficiencies can be made 
• Order all required materials for software and/or hardware installations 
• Lead and facilitate the collaboration with Telecom Provisioning to deliver voice and data transport to customer facilities 
• Plan resources and develop schedules for Field Technician visits to facilities for hardware and transport installations 
• Continuously monitor and present reports defining project progress and problem solutions internally and externally 
• Facilitate daily/weekly/monthly conference calls to discuss project progress to stakeholders 
• Provide Meeting Agenda(s) & Meeting Minutes for every facilitated conference call.  
• Create and customize project plans for RFPs (Request for Proposal) for new and existing businesses 
• Ability to learn the company’s products and features to comprehend technical discussions with specialists/technicians, and be able to determine what is reasonable or possible. 
• Perform other duties as assigned. 

Knowledge, Skills, and Abilities:

• Ability and experience in managing project budgets and timelines while ensuring quality.
• Demonstrated leadership skills, communication, analytical, problem-solving skills, and detail-oriented 
• Demonstrated ability to effectively employ both short term and long-term project planning skills 
• Ability to manage up to 40-50 projects simultaneously 
• Comprehend contract language, requirements, and stipulations 
• Solid working knowledge of PowerPoint, Word, Excel, and Project 
• Excellent communication skills, both oral and written 
• Demonstrated ability to work collaboratively with diverse groups 
• Plans, aligns, and communicates effectively. 
• Ensures accountability.  
• Business insight that optimizes work processes 

Minimum Qualifications:

• High school diploma or GED
• 10 + years of experience in Telecommunications or Project Management
• Experience leading exempt-level team
• Must be able to travel 15%

Preferred Qualifications:

• Bachelor’s degree or five years’ equivalent experience
• PMP and/or ITIL Certified
• 7+ years of proven experience in project management, leading team leaders through a variety of large and small project plans
• 5+ years’ proven experience in the Telecom industry, VoIP infrastructure, and/or related industry experience
• Proven experience in leading the delivery of unique product service or results
• Experience managing projects via Workfront
• Six Sigma certification(s)

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment. 
• Occasionally may need to reach, stoop, or kneel. 
• May be required to lift up to 25 pounds. 

Salary and Benefits:

At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.

• $108,178.61 - $123,323.61 per year
• Eligible for $255 to purchase company equipment (keyboard, monitor, headset, etc.
• Health Insurance
• 401(k)
• Disability
• Life Insurance
• Paid Time Off
• Voluntary Benefits

Aventiv Privacy Policy:

www.aventiv.com/privacy

Equal Employment Policy:

Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.