The Role
Oversee human resources and workforce operations for the USA Pavilion at Expo 2027, managing recruitment, training, employee relations, and compliance in a dynamic environment.
Summary Generated by Built In
Expo 2027 Belgrade, a Bureau of International Expositions (BIE)-recognized World Expo, will take place in Belgrade, Serbia, from May 15 to August 15, 2027, under the theme “Play for Humanity – Sport and Music for All.” Bringing together more than 100 countries and millions of visitors, the Expo will serve as a global platform for cultural exchange, innovation, and international collaboration.
The USA Pavilion will be a flagship destination at Expo 2027, welcoming visitors from around the world through immersive experiences, dynamic programming, and interactive storytelling. Inspired by the Expo theme, the Pavilion will showcase American creativity, innovation, music, sport, and culture while highlighting the power of connection, collaboration, and people-to-people engagement.
The Senior HR and Workforce Manager for the USA Pavilion at Expo 2027 Belgrade will oversee all aspects of human resources and workforce operations to ensure a high-performing, accountable, and cohesive team. This role requires a hands-on leader who can manage recruitment, training, employee relations, rostering, and workforce scheduling in a dynamic, international environment. The ideal candidate will be highly organized, adaptable, calm in demeanor, and committed to fostering a positive work culture while meeting operational demands.
The nature of Expo operations requires a collaborative and flexible working environment across all areas of the USA Pavilion. While each team member will have a defined role and primary responsibilities, all staff may be required to support additional operational functions as needed to ensure the successful delivery of the Pavilion experience. This may include assistance across programming, VIP visits and protocol, cultural performances, food and beverage operations, hospitality, venue management, guest services, staffing coordination, special events, and other operational activities. Due to the live-event nature of the project, support may occasionally be required with limited notice, and all team members are expected to contribute proactively, professionally, and collaboratively to the overall success of the Pavilion.
Key Dates:
Start Date 1-Nov-26
Move-In 1-Apr-27
End Date 31-Aug-27
Move-Out 30-Aug-27
Working for Trivandi means the opportunity to work on the world’s most iconic projects in a supportive, people-first environment with colleagues who are passionate, collaborative and love what they do.
Our culture is grounded in trust and fulfilment, with a shared passion for achieving excellence, whilst having fun. We’re dedicated to ensuring that every team member’s voice is heard and valued, enabling Trivandi to be shaped and grown by the people within it.
Together, we keep our shared values at the heart of everything we do:
- Passion: We love what we do and care passionately about achieving great outcomes with our partners.
- Trust & Quality: We are trusted to consistently deliver to the highest international standards and professional ethics.
- One Team: We are a close-knit team and know that our best work is done together. We care for each other, always putting people first, enabling us to deliver our best work.
- Always Evolving: We don't stand still. We strive to make each project better than the last, daring to challenge what's gone before, in our quest for innovation and improvement.
Key Responsibilities
Recruitment and Staffing | Work with Senior Leadership Team to continue and to enhance recruitment process, including hiring staff, contractors, and volunteers for the pavilion. Manage onboarding and orientation to ensure all team members are prepared for their roles.
Workforce Scheduling | Develop and oversee staffing schedules to ensure optimal coverage for pavilion operations, events, and visitor services. Manage shift assignments, time-off requests, and real-time adjustments as needed.
Roster Management | Execute all roster management and systems across teams for the mobilized workforce required.
Employee Relations | Serve as the primary point of contact for staff concerns, fostering an inclusive and supportive work environment while maintaining adherence to all legal requirements. Mediate and resolve employee issues to maintain morale and team cohesion.
Training and Development | Develop and lead HR and workforce related training programs for staff and volunteers to ensure excellent performance in operations, customer service, and safety protocols. Provide ongoing coaching and professional development opportunities.
Workforce Compliance | Ensure compliance with Expo regulations, Serbian labor laws, and U.S. pavilion policies. Maintain accurate HR records, contracts, and workforce-related documentation.
Performance Management | Monitor and evaluate staff performance, providing feedback, and recognizing achievements. Implement performance improvement plans where necessary to uphold pavilion standards.
Policy Implementation | Develop and communicate HR policies, procedures, and guidelines to ensure clarity and consistency across the pavilion workforce. Support Operations Leadership Team in policy enforcement and disciplinary matters.
Health and Safety Oversight | Collaborate with operations teams to ensure workforce health, safety, and well-being. Implement safety protocols and facilitate training for emergency preparedness.
Workforce Engagement | Plan and execute initiatives to promote workforce engagement, including team-building activities, wellness programs, and recognition events.
Foster a positive, collaborative team environment.
Administrative Support | Manage HR-related administrative tasks, such as payroll coordination, attendance and shift tracking, accreditation, and reporting.
Prepare workforce reports for leadership to analyze staffing trends and areas for improvement.
Workforce Scheduling | Develop and oversee staffing schedules to ensure optimal coverage for pavilion operations, events, and visitor services. Manage shift assignments, time-off requests, and real-time adjustments as needed.
Roster Management | Execute all roster management and systems across teams for the mobilized workforce required.
Employee Relations | Serve as the primary point of contact for staff concerns, fostering an inclusive and supportive work environment while maintaining adherence to all legal requirements. Mediate and resolve employee issues to maintain morale and team cohesion.
Training and Development | Develop and lead HR and workforce related training programs for staff and volunteers to ensure excellent performance in operations, customer service, and safety protocols. Provide ongoing coaching and professional development opportunities.
Workforce Compliance | Ensure compliance with Expo regulations, Serbian labor laws, and U.S. pavilion policies. Maintain accurate HR records, contracts, and workforce-related documentation.
Performance Management | Monitor and evaluate staff performance, providing feedback, and recognizing achievements. Implement performance improvement plans where necessary to uphold pavilion standards.
Policy Implementation | Develop and communicate HR policies, procedures, and guidelines to ensure clarity and consistency across the pavilion workforce. Support Operations Leadership Team in policy enforcement and disciplinary matters.
Health and Safety Oversight | Collaborate with operations teams to ensure workforce health, safety, and well-being. Implement safety protocols and facilitate training for emergency preparedness.
Workforce Engagement | Plan and execute initiatives to promote workforce engagement, including team-building activities, wellness programs, and recognition events.
Foster a positive, collaborative team environment.
Administrative Support | Manage HR-related administrative tasks, such as payroll coordination, attendance and shift tracking, accreditation, and reporting.
Prepare workforce reports for leadership to analyze staffing trends and areas for improvement.
Skills, Knowledge and Expertise
Required Skills & Qualifications
- English Speaking (C1 or Native)
- Fluency in additional languages is a plus
- Strong leadership skills with experience managing operations, planning for changing situations, training teams, and fostering accountability and ownership among staff.
- Excellent interpersonal and relationship-building skills with the ability motivate and collaborate with people from varied backgrounds and experiences while maintaining a calm, positive and professional approach.
- Strong written and verbal communication skills, with emotional intelligence and cultural awareness across different audiences and environments.
- Flexible, adaptable, and open to feedback in a fast-paced and evolving project environment.
- Resourceful, proactive, and solution-oriented, with the ability to manage shifting priorities effectively.
- Demonstrates professionalism, integrity, honesty, and respect at all times.
Preferred Qualifications:
- Expo or Exhibition/Experiential Build or Volunteering Experience
- Serbian Speaking (Not Required but viewed favorably)
Benefits
All staff relocating to Belgrade will be provided with a compensation and benefits package indicative of the role they are serving as well as their experience level. The final details of this will be discussed within the final stages of the interview process.
About
Trivandi provides advisory, design and delivery services across sport, events, live entertainment and venues. Founded in 2013 from the success of the London 2012 Games, we have grown to over 100 specialists across four global offices in London, Dubai, Riyadh and Brisbane, delivering over 300 projects in 29 countries. Our unique “One Team” approach brings together the right expertise at the right time, synchronising strategy, design, project management, and operations to simplify complexity and deliver actionable solutions that drive meaningful impact. We passionately share our knowledge to empower local teams, unlocking the full potential of each unique experience to inspire positive change and create lasting legacies. That’s what we mean by creating experiences, better.
Skills Required
- Strong leadership skills with experience managing operations, planning for changing situations
- Excellent interpersonal and relationship-building skills
- Strong written and verbal communication skills
- Flexible, adaptable, and open to feedback in a fast-paced environment
- Resourceful, proactive, and solution-oriented
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The Company
What We Do
Trivandi provides advisory, design, and delivery services for major events, venues, destinations, and sports organizations, transforming ambitious visions into unforgettable experiences by simplifying complexity and creating value.
