Leidos has a new and exciting opportunity for a Sr. Help Desk Specialist in our Intelligence Sector's Analysis Solutions Business Area (ASBA). Our talented team is at the forefront in Security Engineering, Computer Network Operations (CNO), Mission Software, Analytical Methods and Modeling, Signals Intelligence (SIGINT), and Cryptographic Key Management. At Leidos, we offer competitive benefits, including Paid Time Off, 11 paid Holidays, 401K with a 6% company match and immediate vesting, Flexible Schedules, Discounted Stock Purchase Plans, Technical Upskilling, Education and Training Support, Parental Paid Leave, and much more. Join us and make a difference in National Security!
This role provides elevated customer service representative support for customer Service Desk operations. This role requires an individual that is very customer oriented and familiar with using desktop software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy. This individual needs to be detail oriented to capture customer inquiries appropriately. Role requires excellent oral and written communication skills and command of the English language.
Primary Responsibilities:
- Responsible for interacting with customers to handle service inquiries and problems.
- Implement, troubleshoot and maintain a variety of IT systems.
- Distinguish isolated user problems from enterprise-wide application/system problems.
- Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
- Duties include examining customer problems, identifying & implementing appropriate corrective action to initiate an effective solution/repair or return.
- This role analyzes recurring problems, annotating, and initiates solutions for preventing reoccurrence.
Basic Qualifications:
- To be considered, must have an active TS/SCI with a polygraph.
- Bachelors degree and 8 or more years, or Masters and 6 or more years of prior relevant experience. Will consider additional work experience in lieu of a degree
- Extensive experience providing elevated IT support across phone, remote, and hands-on hardware environments, applying independent judgment, originality, and innovative problem-solving to resolve a broad range of technical issues and assignments.
- Extensive experience working and excelling in a face-paced environment
- Extensive experience with troubleshooting complex issues in a growing environment
- Strong time management skills
- Strong oral and written communications skills
- Physical Requirements: Ability to lift and move IT equipment (up to 30–50 lbs) and crawl under desks for physical cabling or machine setups.
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If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:October 8, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Skills Required
- Active TS/SCI with a polygraph
- Bachelor’s degree and 8 or more years of relevant experience
- Master’s degree and 6 or more years of relevant experience
- Additional work experience may substitute for the degree requirement
- Extensive experience providing elevated IT support across phone, remote, and hands-on hardware environments
- Experience applying independent judgment, originality, and innovative problem-solving to resolve technical issues
- Experience working effectively in a fast-paced environment
- Extensive experience troubleshooting complex issues
- Strong time management skills
- Strong oral and written communication skills
- Ability to lift and move IT equipment weighing 30–50 pounds
- Ability to crawl under desks for physical cabling or machine setups
Leidos Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Leidos and has not been reviewed or approved by Leidos.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with multiple plan options, low office-visit copays in some plans, and access to mental health and wellness support tools. The availability of HSA/FSA options and employer contributions is positioned as a meaningful part of the total package.
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Retirement Support — Retirement benefits are framed as a strong component of total rewards, highlighted by a 401(k) match and immediate vesting in the standard package. The Employee Stock Purchase Plan is also presented as an additional long-term wealth-building feature.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle supports extend beyond core insurance, including wellness programs, fitness-related stipends, and assistance resources. Work flexibility and related perks are also included as part of the broader rewards experience.
Leidos Insights
What We Do
We Are Leidos For 50 years we have been tackling some of the biggest problems that face our nation and our world. OUR MISSION Through our culture of innovation and history of performance, we develop deep customer trust built on integrity and create enduring solutions that improve our world. Leidos is a science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®. Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the newly launched Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos. Your most important work is ahead.
