Serval is an AI-native automation platform transforming how enterprises operate. We build intelligent agents that understand real-world workflows and execute them end-to-end — replacing manual processes and rigid legacy systems with adaptive, learning software. Founded in early 2024, Serval is already trusted by companies like Fox, Notion, Perplexity, Vercel, and Brex to automate high-volume, high-friction operational work across their organizations.
At the core of Serval is an agentic AI platform that turns natural language into production-grade workflows. Our agents don’t just respond to requests — they reason, take action across systems, and continuously improve with usage. What began with operational use cases has quickly evolved into a horizontal AI automation layer used across IT, HR, Finance, Security, Legal, and Engineering.
Our mission is to eliminate repetitive, manual work across the enterprise and give teams leverage through intelligent automation. Long term, we’re building the universal AI operations layer — a system of agents that sits across business functions and runs the workflows that keep modern companies moving.
We’re backed by leading investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, Elad Gil, and others.
As a GTM Recruiter at Serval, you’ll build and own the recruiting strategy for our go-to-market teams — including Sales, Marketing, and Operations. You’ll design and execute high-impact hiring initiatives that help Serval scale from ~70 to 200+ people while maintaining an exceptional talent bar.
You’ll partner closely with the founders, GTM leadership, and hiring managers to define profiles, drive outbound sourcing, and create a world-class candidate experience. This role is ideal for someone who’s built GTM teams in fast-paced SaaS environments and thrives at the intersection of recruiting, storytelling, and strategy.
What You’ll DoDesign & Execute GTM Hiring Strategy: Build creative sourcing plans and run full-cycle recruiting across AE, Marketing, GTM leadership and business roles.
Partner with Leadership: Collaborate with founders and function heads to forecast headcount, define ideal candidate profiles, and prioritize hiring needs.
Own the Candidate Experience: Deliver an exceptional experience from first touch to offer acceptance — especially for senior and high-impact roles.
Develop Scalable Recruiting Systems: Build the processes, tools, and data tracking that make GTM hiring predictable and repeatable.
Drive Outbound Sourcing: Build top-of-funnel pipelines through outreach, referrals, events, and competitor mapping.
Influence Employer Brand: Partner with Marketing and Product teams to craft authentic messaging that attracts high-caliber GTM talent.
Track and Report Metrics: Analyze pipeline velocity, conversion rates, and time-to-hire to improve efficiency and hiring quality.
Collaborate Cross-Functionally: Align with Engineering, Product, and Recruiting peers to ensure consistent bar-raising across the company.
4+years of recruiting experience, with at least 3+ years focused on hiring GTM roles at a fast-paced SaaS or technology company.
Demonstrated success building Sales and Marketing teams in high-growth, outbound-driven environments.
Strong understanding of SaaS GTM motions (SMB, mid-market, enterprise) and sales org structures.
Proven ability to source and close top-performing sellers and leaders in competitive markets.
Data-driven mindset: adept at using recruiting metrics to inform prioritization and process improvements.
Excellent communication and storytelling skills, with the ability to convey Serval’s mission and value proposition to candidates.
High agency and adaptability: comfortable operating autonomously in a fast-moving, early-stage environment.
Based in or willing to work from our San Francisco HQ, 5 days/week.
Experience as an early recruiter at a Series A–B startup.
Familiarity with GTM compensation structures and competitive landscape.
Strong network of sales and marketing professionals in the Bay Area.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Skills Required
- 5 - 8 years of recruiting experience
- 3+ years focused on hiring GTM roles
- Demonstrated success building Sales and Marketing teams
- Strong understanding of SaaS GTM motions
- Proven ability to source and close top performers
- Data-driven mindset
- Excellent communication and storytelling skills
What We Do
Serval is the AI platform for IT teams, combining an AI-native ITSM with integrated workflow automation and access management. Serval automates help desk requests, just-in-time access, onboarding/offboarding, and more with AI-powered workflows that build themselves.
