Jobs at Serval

Build and scale Serval’s sales enablement engine by translating complex AI capabilities into messaging, training, demos, discovery guides, and reusable assets. Partner with Engineering and Sales to support product launches, reduce sales ramp time, analyze Gong calls, identify objections, and develop AI-powered workflows that automate enablement content creation and updates.

Own strategic customer deployments from pilot through production, building AI agents, configuring integrations, advising on AI adoption, and leading migrations. Serve as the primary technical relationship while troubleshooting production code, analyzing databases and API interactions, and partnering with Engineering, Sales, and Marketing. Translate customer needs into product improvements and repeatable go-to-market processes.

Leads strategy and operations for the Solutions Engineering organization, improving technical sales productivity, forecasting, workflows, operating cadence, analytics, and pilot conversion. Partners with SE, Sales, Product, Engineering, Finance, and RevOps leadership on coverage models, capacity planning, technical qualification, GTM systems, and strategic initiatives. Builds scalable processes, content, reporting, and AI-enabled tools while identifying and resolving technical selling friction.

Own the full B2B SaaS sales cycle for mid-market IT and Security accounts, from outbound prospecting through close. Responsibilities include pipeline generation, consultative technical demos, multi-stakeholder deal management, forecasting, customer discovery, and cross-functional collaboration. The role also contributes to go-to-market playbooks, messaging, ICP definition, and sales collateral while representing the company at customer meetings and industry events.

Leads and scales Serval’s founding mid-market account executive team while remaining a player-coach with an individual book of business. Responsibilities include hiring, coaching, pipeline and forecast management, quota attainment, sales playbook development, ICP and pricing strategy, CRM discipline, cross-functional collaboration, and closing complex IT and Security deals. The role is based in the San Francisco headquarters five days per week and requires approximately 25% travel.

Lead technical pre-sales for an AI automation platform, partnering with account executives on discovery, architecture, demos, technical evaluations, security reviews, and executive briefings. Design integrations, scope pilot use cases, prove customer value, and hand off deployments. Build the foundational solutions architecture toolkit, including demos, reference architectures, evaluation frameworks, FAQs, and competitive positioning, while relaying customer requirements and product gaps to engineering.

Own the full B2B SaaS sales cycle for mid-market IT and Security accounts, from outbound prospecting through close. Build pipeline, manage complex multi-stakeholder deals, deliver technical demos, forecast accurately, and collaborate with product, marketing, engineering, and founders to refine go-to-market strategy and messaging. The role is based five days per week at the San Francisco headquarters with quarterly travel.

Own strategic enterprise sales opportunities from prospecting through expansion. Build relationships with senior IT, Security, and Operations leaders; manage complex buying committees and consultative sales cycles; deliver demos and ROI-driven business cases; collaborate with founders, product, and engineering; create enterprise sales playbooks; and represent Serval at events and customer briefings.

Build an AE productivity center of excellence by studying top-performer workflows, eliminating low-value work, and developing AI-powered automations, internal tools, sequences, and prompts. Partner with Sales, Marketing, Enablement, Business Systems, and RevOps to define workflow requirements, improve technology adoption, and measure impact on revenue productivity. The role combines product management, GTM engineering, automation development, analytical measurement, and cross-functional execution.

Own customer deployments from pilot through production, building AI agents, configuring integrations, advising AI adoption strategy, and leading migrations. Troubleshoot production code, APIs, database state, and infrastructure in customer-facing environments. Partner with Engineering, Sales, and Marketing to convert customer insights into product improvements and scalable go-to-market processes.

Own the strategy, operations, forecasting, pricing, unit economics, and P&L for a new AI software business line. Partner with executives, Sales, Deployment, Engineering, and Operations to build scalable playbooks, optimize customer value and margins, structure deals, establish operating cadences, and drive the business toward 8-figure first-year revenue.

Build and maintain internal automations and AI agents to resolve high-volume IT/service requests. Automate onboarding/offboarding, access provisioning, ticket triage, and knowledge bases; measure impact. Lead identity and access infrastructure (SSO, RBAC, SAML/SCIM), govern SaaS and devices, support security/compliance, and continuously improve workflows across teams.

Own the full enterprise B2B SaaS sales cycle, from prospecting and stakeholder mapping through closing and expansion. Build relationships with senior IT, Security, and Operations leaders; manage complex buying committees; deliver demos and ROI-based business cases; and develop strategic account plans. Partner with founders, product, and engineering on roadmap priorities, enterprise delivery, pricing, and repeatable sales playbooks. Represent Serval at events and customer briefings with quarterly travel.

Own the full sales cycle for major enterprise accounts, from prospecting through expansion. Build executive relationships across IT, Security, and Operations; coordinate complex buying committees; deliver AI automation demos and ROI cases; and partner with founders, product, and engineering on roadmap and delivery. Develop repeatable enterprise sales playbooks, pricing, and expansion strategies while representing Serval at customer events and executive briefings.

Own EMEA recruiting strategy and full-cycle hiring across technical, go-to-market, professional services, implementation, solutions consulting, sales engineering, and customer success roles. Build sourcing plans, candidate pipelines, interview processes, scorecards, and candidate experiences from scratch. Partner with leadership on workforce planning, assess enterprise SaaS talent, track recruiting metrics, influence employer brand, and collaborate cross-functionally to support regional expansion.

Own and scale Serval’s revenue technology architecture, including Salesforce, CPQ, sales engagement, data enrichment, marketing automation, and BI systems. Build integrations, Salesforce functionality, workflow automations, and AI-enabled operational processes. Establish data governance, security, and reliability standards while evaluating build-versus-buy decisions and setting the technology roadmap. Partner with sales, marketing, deployment, operations, and finance leaders to translate business requirements into scalable systems and automations.

Own Serval’s complete data function as its first dedicated data hire. Build a unified warehouse, ETL/ELT pipelines, data models, quality and governance systems, documentation, and self-serve analytics. Partner with technical and business teams to define trusted metrics, consolidate product and SaaS data, and create AI-powered internal data tools. Select the data stack, establish engineering standards, and support scalable, cost-conscious infrastructure.

Own post-deployment customer outcomes by troubleshooting production issues, driving adoption, renewals, and expansion. Build scalable support tooling, automation, and playbooks; ship production code fixes and customer-specific features; and improve customer self-sufficiency through training and documentation. Serve as the primary technical partner, translating complex concepts for stakeholders and advocating for customer needs internally.

Lead revenue strategy and operations for Sales leadership at a high-growth AI software company. Responsibilities include identifying growth levers, improving forecasting, establishing operating cadences, managing strategic initiatives, optimizing sales processes and GTM systems, building performance analytics, supporting capacity and quota planning, and driving AI adoption. The role partners closely with Sales, Finance, and RevOps to improve productivity and business outcomes.

Lead product marketing for an AI-native automation platform: define positioning, run launches, build sales enablement, drive competitive intelligence, partner on demand gen, pricing, and customer proof to help sales close.