Jobs at Serval

Own Serval’s internal IT operations, including employee onboarding and offboarding, hardware and device management, identity and access systems, business applications, conference-room A/V, networking, troubleshooting, documentation, and support. Build scalable automation using scripts, APIs, workflows, and Serval’s platform. Partner with Security and Compliance on controls, manage workplace technology, and create reusable internal playbooks while supporting a rapidly growing, onsite San Francisco workforce.

Lead Serval’s application security program across secure SDLC, threat modeling, vulnerability management, security architecture, and secure coding. Build and mentor product security teams, implement automated security tooling and CI/CD gates, manage vulnerability remediation and coordinated disclosure, and partner with Engineering, Product, and Infrastructure on authentication, authorization, tenant isolation, data protection, secrets management, and agentic AI security challenges.

Own and build Serval’s post-sale customer experience, including Slack community programming, customer events, annual conference experiences, gifting, implementation improvements, customer advisory boards, advocacy, references, and customer feedback programs. Develop metrics to measure engagement, sentiment, retention, expansion, and pipeline impact. Partner closely with Marketing, Sales, Customer Success, Deployment, Product, Support, and Brand while managing vendors, budgets, and lightweight automation.

Own the full sales cycle for major enterprise accounts, from prospecting through expansion. Build relationships with senior IT, Security, and Operations leaders; coordinate complex buying committees; deliver AI automation demos and ROI cases; and develop account, pricing, and expansion strategies. Partner with founders, product, and engineering to influence the roadmap and support enterprise delivery. Represent the company at customer events and conferences with quarterly travel.

Own the full enterprise B2B SaaS sales cycle, from prospecting and stakeholder mapping through close and expansion. Build relationships with IT, Security, and Operations executives; manage complex buying committees; deliver AI automation demos and ROI cases; develop account plans and enterprise sales playbooks; and collaborate with founders, product, and engineering. Represent the company at industry events and executive briefings, with travel typically once per quarter.

Own the full B2B SaaS sales cycle for mid-market IT and Security customers, from outbound prospecting through close. Build pipeline, manage complex multi-stakeholder deals, deliver technical demos, forecast accurately, and collaborate with product, marketing, engineering, and founders to refine go-to-market strategy. The role also contributes to sales playbooks, customer messaging, and industry events.

Own revenue accounting, billing, collections, quote-to-cash, AR, and audit readiness. Interpret ASC 606 contracts, manage revenue recognition and commissions, oversee usage-based billing, and build automated agentic workflows integrating Salesforce, usage data, billing, and Rillet ERP. The role also supports payroll and benefits operations and requires close partnership with Finance, RevOps, Sales, Legal, Engineering, and auditors.

Leads finance transformation by building AI-driven automations, integrating ERP, CRM, billing, payroll, and spend systems, and creating trusted finance data models and dashboards. Owns finance systems roadmap, workflow automation, project delivery, and accounting process improvements. Performs corporate accounting tasks including reconciliations, accruals, close activities, bills, cards, and vendor setup while implementing auditable controls, documentation, and team training.

Coordinate end-to-end interview scheduling, deliver timely candidate communications, maintain ATS data, support recruiting ops and reporting, optimize processes, and build recruiting infrastructure to scale hiring.

Owns core People Operations, including HRIS administration, employee records, compliance, benefits, onboarding, offboarding, and employee experience. Administers benefits programs, leads open enrollment and qualifying life events, partners with Finance on compensation and headcount, and coordinates new-hire readiness with Recruiting, IT, and Finance. Builds scalable People processes and uses AI automation to streamline recurring workflows. Requires knowledge of federal and California employment regulations and hands-on HR operations experience.

Lead technical pre-sales for enterprise AI automation customers, including discovery, architecture, demos, proof-of-value pilots, security reviews, and executive briefings. Design integrations with identity, ITSM, MDM, HRIS, cloud, and SaaS systems. Build the foundational solutions engineering toolkit, develop reference architectures and evaluation frameworks, address technical objections, and partner with product and engineering to close feature gaps.

Lead and scale Serval’s cybersecurity detection and response program. Design and operate monitoring, triage, investigation, containment, remediation, incident response, and recovery processes. Build and mentor teams across observability, detection and response, and threat intelligence. Establish playbooks, escalation paths, on-call operations, tabletop exercises, and continuous improvement. Partner with Engineering, Product, and Infrastructure to embed reliable telemetry and security capabilities across cloud, corporate, and production environments.

Lead corporate security for endpoints, device trust, SaaS posture, workforce identity, and network access. Build teams, automate controls as code, implement allowlisting, binary authorization, 802.1x, and govern OAuth/MFA to enforce least-privilege across the company.

Build and lead Serval’s founding Associate Account Executive program, including cohort recruiting, curriculum, coaching, pipeline generation, certifications, graduation criteria, and AE placement. Own program economics, forecasting, CRM discipline, and qualified pipeline results while partnering with sales, marketing, RevOps, enablement, executives, and universities. Develop early-career sellers into full-cycle Account Executives and create a scalable, high-performing talent pipeline.

Leads and builds Serval’s Solutions Engineering function from the ground up. Owns strategy, hiring, technical sales, enterprise evaluations, demos, security conversations, enablement, metrics, pilot conversion, and deployment handoffs. Acts as a player-coach for strategic deals while developing repeatable processes, coaching technical sellers, partnering with founders and Product, and translating customer objections into roadmap priorities.

Build and scale Serval’s sales enablement engine by translating complex AI capabilities into messaging, training, demos, discovery guides, and reusable assets. Partner with Engineering and Sales to support product launches, reduce sales ramp time, analyze Gong calls, identify objections, and develop AI-powered workflows that automate enablement content creation and updates.

Own strategic customer deployments from pilot through production, building AI agents, configuring integrations, advising on AI adoption, and leading migrations. Serve as the primary technical relationship while troubleshooting production code, analyzing databases and API interactions, and partnering with Engineering, Sales, and Marketing. Translate customer needs into product improvements and repeatable go-to-market processes.

Own the full B2B SaaS sales cycle for mid-market IT and Security accounts, from outbound prospecting through close. Responsibilities include pipeline generation, consultative technical demos, multi-stakeholder deal management, forecasting, customer discovery, and cross-functional collaboration. The role also contributes to go-to-market playbooks, messaging, ICP definition, and sales collateral while representing the company at customer meetings and industry events.

Leads and scales Serval’s founding mid-market account executive team while remaining a player-coach with an individual book of business. Responsibilities include hiring, coaching, pipeline and forecast management, quota attainment, sales playbook development, ICP and pricing strategy, CRM discipline, cross-functional collaboration, and closing complex IT and Security deals. The role is based in the San Francisco headquarters five days per week and requires approximately 25% travel.

Lead technical pre-sales for an AI automation platform, partnering with account executives on discovery, architecture, demos, technical evaluations, security reviews, and executive briefings. Design integrations, scope pilot use cases, prove customer value, and hand off deployments. Build the foundational solutions architecture toolkit, including demos, reference architectures, evaluation frameworks, FAQs, and competitive positioning, while relaying customer requirements and product gaps to engineering.