Jobs at Serval

Owns core People Operations, including HRIS administration, employee records, compliance, benefits, onboarding, offboarding, and employee experience. Administers benefits programs, leads open enrollment and qualifying life events, partners with Finance on compensation and headcount, and coordinates new-hire readiness with Recruiting, IT, and Finance. Builds scalable People processes and uses AI automation to streamline recurring workflows. Requires knowledge of federal and California employment regulations and hands-on HR operations experience.

Lead technical pre-sales for enterprise AI automation customers, including discovery, architecture, demos, proof-of-value pilots, security reviews, and executive briefings. Design integrations with identity, ITSM, MDM, HRIS, cloud, and SaaS systems. Build the foundational solutions engineering toolkit, develop reference architectures and evaluation frameworks, address technical objections, and partner with product and engineering to close feature gaps.

Lead and scale Serval’s cybersecurity detection and response program. Design and operate monitoring, triage, investigation, containment, remediation, incident response, and recovery processes. Build and mentor teams across observability, detection and response, and threat intelligence. Establish playbooks, escalation paths, on-call operations, tabletop exercises, and continuous improvement. Partner with Engineering, Product, and Infrastructure to embed reliable telemetry and security capabilities across cloud, corporate, and production environments.

Lead corporate security for endpoints, device trust, SaaS posture, workforce identity, and network access. Build teams, automate controls as code, implement allowlisting, binary authorization, 802.1x, and govern OAuth/MFA to enforce least-privilege across the company.

Build and lead Serval’s founding Associate Account Executive program, including cohort recruiting, curriculum, coaching, pipeline generation, certifications, graduation criteria, and AE placement. Own program economics, forecasting, CRM discipline, and qualified pipeline results while partnering with sales, marketing, RevOps, enablement, executives, and universities. Develop early-career sellers into full-cycle Account Executives and create a scalable, high-performing talent pipeline.

Leads and builds Serval’s Solutions Engineering function from the ground up. Owns strategy, hiring, technical sales, enterprise evaluations, demos, security conversations, enablement, metrics, pilot conversion, and deployment handoffs. Acts as a player-coach for strategic deals while developing repeatable processes, coaching technical sellers, partnering with founders and Product, and translating customer objections into roadmap priorities.

Build and scale Serval’s sales enablement engine by translating complex AI capabilities into messaging, training, demos, discovery guides, and reusable assets. Partner with Engineering and Sales to support product launches, reduce sales ramp time, analyze Gong calls, identify objections, and develop AI-powered workflows that automate enablement content creation and updates.

Own strategic customer deployments from pilot through production, building AI agents, configuring integrations, advising on AI adoption, and leading migrations. Serve as the primary technical relationship while troubleshooting production code, analyzing databases and API interactions, and partnering with Engineering, Sales, and Marketing. Translate customer needs into product improvements and repeatable go-to-market processes.

Leads strategy and operations for the Solutions Engineering organization, improving technical sales productivity, forecasting, workflows, operating cadence, analytics, and pilot conversion. Partners with SE, Sales, Product, Engineering, Finance, and RevOps leadership on coverage models, capacity planning, technical qualification, GTM systems, and strategic initiatives. Builds scalable processes, content, reporting, and AI-enabled tools while identifying and resolving technical selling friction.

Own the full B2B SaaS sales cycle for mid-market IT and Security accounts, from outbound prospecting through close. Responsibilities include pipeline generation, consultative technical demos, multi-stakeholder deal management, forecasting, customer discovery, and cross-functional collaboration. The role also contributes to go-to-market playbooks, messaging, ICP definition, and sales collateral while representing the company at customer meetings and industry events.

Leads and scales Serval’s founding mid-market account executive team while remaining a player-coach with an individual book of business. Responsibilities include hiring, coaching, pipeline and forecast management, quota attainment, sales playbook development, ICP and pricing strategy, CRM discipline, cross-functional collaboration, and closing complex IT and Security deals. The role is based in the San Francisco headquarters five days per week and requires approximately 25% travel.

Lead technical pre-sales for an AI automation platform, partnering with account executives on discovery, architecture, demos, technical evaluations, security reviews, and executive briefings. Design integrations, scope pilot use cases, prove customer value, and hand off deployments. Build the foundational solutions architecture toolkit, including demos, reference architectures, evaluation frameworks, FAQs, and competitive positioning, while relaying customer requirements and product gaps to engineering.

Own the full B2B SaaS sales cycle for mid-market IT and Security accounts, from outbound prospecting through close. Build pipeline, manage complex multi-stakeholder deals, deliver technical demos, forecast accurately, and collaborate with product, marketing, engineering, and founders to refine go-to-market strategy and messaging. The role is based five days per week at the San Francisco headquarters with quarterly travel.

Own strategic enterprise sales opportunities from prospecting through expansion. Build relationships with senior IT, Security, and Operations leaders; manage complex buying committees and consultative sales cycles; deliver demos and ROI-driven business cases; collaborate with founders, product, and engineering; create enterprise sales playbooks; and represent Serval at events and customer briefings.

Own customer deployments from pilot through production, building AI agents, configuring integrations, advising AI adoption strategy, and leading migrations. Troubleshoot production code, APIs, database state, and infrastructure in customer-facing environments. Partner with Engineering, Sales, and Marketing to convert customer insights into product improvements and scalable go-to-market processes.

Own the strategy, operations, forecasting, pricing, unit economics, and P&L for a new AI software business line. Partner with executives, Sales, Deployment, Engineering, and Operations to build scalable playbooks, optimize customer value and margins, structure deals, establish operating cadences, and drive the business toward 8-figure first-year revenue.

Build and maintain internal automations and AI agents to resolve high-volume IT/service requests. Automate onboarding/offboarding, access provisioning, ticket triage, and knowledge bases; measure impact. Lead identity and access infrastructure (SSO, RBAC, SAML/SCIM), govern SaaS and devices, support security/compliance, and continuously improve workflows across teams.

Own the full enterprise B2B SaaS sales cycle, from prospecting and stakeholder mapping through closing and expansion. Build relationships with senior IT, Security, and Operations leaders; manage complex buying committees; deliver demos and ROI-based business cases; and develop strategic account plans. Partner with founders, product, and engineering on roadmap priorities, enterprise delivery, pricing, and repeatable sales playbooks. Represent Serval at events and customer briefings with quarterly travel.

Own the full sales cycle for major enterprise accounts, from prospecting through expansion. Build executive relationships across IT, Security, and Operations; coordinate complex buying committees; deliver AI automation demos and ROI cases; and partner with founders, product, and engineering on roadmap and delivery. Develop repeatable enterprise sales playbooks, pricing, and expansion strategies while representing Serval at customer events and executive briefings.

Own EMEA recruiting strategy and full-cycle hiring across technical, go-to-market, professional services, implementation, solutions consulting, sales engineering, and customer success roles. Build sourcing plans, candidate pipelines, interview processes, scorecards, and candidate experiences from scratch. Partner with leadership on workforce planning, assess enterprise SaaS talent, track recruiting metrics, influence employer brand, and collaborate cross-functionally to support regional expansion.