At MetLife, we’re a purpose-driven company that helps our customers build a more confident future.
The Role
Design and develop communication solutions using the Quadient Inspire product suite, manage CI/CD processes, and lead projects in an Agile environment.
Summary Generated by Built In
Description and Requirements
Duties: Design, develop, and manage end-to-end lifecycle solutions for Customer Communications Management (CCM) to meet business and customer needs. Create and implement personalized, multi-channel communication solutions, including print, email, SMS, and digital channels, ensuring consistent messaging across all delivery platforms. Utilize the Quadient Inspire product suite, including Designer, Automation, Scalar, Interactive, Digital Advantage Suite (DAS), Messenger, and Dynamic Communications (DC), to deliver high-quality communication solutions. Process and integrate data from various formats, including Flatfile, XML, and JSON, ensuring seamless communication between systems through data transformation and validation. Plan, execute, and validate ECM content and workflow migrations, leveraging expertise in ECM platforms and tools to manage and migrate large-scale content repositories. Design and implement solutions that integrate cloud services with legacy systems, ensuring seamless data flow and operational efficiency in hybrid-cloud environments. Develop Azure Synapse pipeline solutions for event-driven architecture and integrate with CCM applications (Digital services, Quadient). Implement and manage Azure DevOps CI/CD pipeline automation and Bullet Train deployment. Engage in all phases of the Software Development Lifecycle (SDLC), including requirements gathering, design, development, testing, deployment, and maintenance, while implementing DevOps practices such as CI/CD pipelines and automated testing to streamline development processes. Work within Agile frameworks, including Scrum and Kanban, using tools such as Jira, Confluence, and Azure DevOps to collaborate with cross-functional teams and deliver iterative solutions. Develop detailed technical designs, including architecture diagrams, data flow diagrams, and system specifications, and write comprehensive technical documentation such as installation guides, user manuals, and operational procedures. Lead and manage key projects from inception to completion, ensuring timely delivery and quality outcomes. Collaborate effectively with cross-functional teams to achieve project goals and provide guidance to junior team members. Learn and adapt to new technologies and methodologies, exploring AI opportunities within the Correspondence team. Offer technical support for complex systems and applications, working closely with vendor resources to ensure smooth implementation, operation, and maintenance, while resolving technical issues efficiently.
Requirements: Bachelor's degree in Computer Science, Engineering, or related field (will accept 3-year foreign education equivalent) and seven (7) years of experience performing software development and a strong technical understanding of Customer Communications Management platforms including hands-on experience with Quadient Inspire. Position requires experience in the following: 7 years of experience designing, implementing, and managing end-to-end lifecycle solutions for customer communications management (CCM) using tools like Quadient Inspire, OpenText Exstream, and Oracle Documaker. 4 years of experience using OpenText Exstream products to design templates, perform Data Integration, Batching Processing, and design and implement CCM solutions. Experience supporting implementation efforts using the Quadient Inspire product suite, including Designer, Automation, Scaler, Interactive, Digital Advantage Suite (DAS), Messenger and Dynamic Communications (DC), in projects. Experience creating personalized, multi-channel communications across print, email, SMS, and digital channels, with expertise in data formats like Flatfile, XML, and JSON for seamless integration. Skilled in integrating cloud services with legacy systems to ensure smooth data flow and operational efficiency. Experience in SDLC, including design, development, testing, and deployment, with a strong focus on delivering high-quality solutions. Skilled in Agile frameworks like Scrum and Kanban, using tools such as Jira and Azure DevOps, and familiar with DevOps practices like CI/CD pipelines and automated testing. Experience providing technical support for complex systems, collaborating with vendors to ensure smooth implementation and maintenance, while creating detailed technical designs, including architecture and data flow diagrams, and writing comprehensive technical documentation like installation guides and user manuals.
Work Arrangement: Hybrid - 3 days in office, 2 days remote
"At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers."
The wage range for applicants for this position is $129,500.00 to $149,800.00 per year. This role is also eligible for annual short-term incentive compensation. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.
#LI-DNI
Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is 129,500.0 -149,800.0. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
129,500.0 -149,800.0
#BI-Hybrid
Duties: Design, develop, and manage end-to-end lifecycle solutions for Customer Communications Management (CCM) to meet business and customer needs. Create and implement personalized, multi-channel communication solutions, including print, email, SMS, and digital channels, ensuring consistent messaging across all delivery platforms. Utilize the Quadient Inspire product suite, including Designer, Automation, Scalar, Interactive, Digital Advantage Suite (DAS), Messenger, and Dynamic Communications (DC), to deliver high-quality communication solutions. Process and integrate data from various formats, including Flatfile, XML, and JSON, ensuring seamless communication between systems through data transformation and validation. Plan, execute, and validate ECM content and workflow migrations, leveraging expertise in ECM platforms and tools to manage and migrate large-scale content repositories. Design and implement solutions that integrate cloud services with legacy systems, ensuring seamless data flow and operational efficiency in hybrid-cloud environments. Develop Azure Synapse pipeline solutions for event-driven architecture and integrate with CCM applications (Digital services, Quadient). Implement and manage Azure DevOps CI/CD pipeline automation and Bullet Train deployment. Engage in all phases of the Software Development Lifecycle (SDLC), including requirements gathering, design, development, testing, deployment, and maintenance, while implementing DevOps practices such as CI/CD pipelines and automated testing to streamline development processes. Work within Agile frameworks, including Scrum and Kanban, using tools such as Jira, Confluence, and Azure DevOps to collaborate with cross-functional teams and deliver iterative solutions. Develop detailed technical designs, including architecture diagrams, data flow diagrams, and system specifications, and write comprehensive technical documentation such as installation guides, user manuals, and operational procedures. Lead and manage key projects from inception to completion, ensuring timely delivery and quality outcomes. Collaborate effectively with cross-functional teams to achieve project goals and provide guidance to junior team members. Learn and adapt to new technologies and methodologies, exploring AI opportunities within the Correspondence team. Offer technical support for complex systems and applications, working closely with vendor resources to ensure smooth implementation, operation, and maintenance, while resolving technical issues efficiently.
Requirements: Bachelor's degree in Computer Science, Engineering, or related field (will accept 3-year foreign education equivalent) and seven (7) years of experience performing software development and a strong technical understanding of Customer Communications Management platforms including hands-on experience with Quadient Inspire. Position requires experience in the following: 7 years of experience designing, implementing, and managing end-to-end lifecycle solutions for customer communications management (CCM) using tools like Quadient Inspire, OpenText Exstream, and Oracle Documaker. 4 years of experience using OpenText Exstream products to design templates, perform Data Integration, Batching Processing, and design and implement CCM solutions. Experience supporting implementation efforts using the Quadient Inspire product suite, including Designer, Automation, Scaler, Interactive, Digital Advantage Suite (DAS), Messenger and Dynamic Communications (DC), in projects. Experience creating personalized, multi-channel communications across print, email, SMS, and digital channels, with expertise in data formats like Flatfile, XML, and JSON for seamless integration. Skilled in integrating cloud services with legacy systems to ensure smooth data flow and operational efficiency. Experience in SDLC, including design, development, testing, and deployment, with a strong focus on delivering high-quality solutions. Skilled in Agile frameworks like Scrum and Kanban, using tools such as Jira and Azure DevOps, and familiar with DevOps practices like CI/CD pipelines and automated testing. Experience providing technical support for complex systems, collaborating with vendors to ensure smooth implementation and maintenance, while creating detailed technical designs, including architecture and data flow diagrams, and writing comprehensive technical documentation like installation guides and user manuals.
Work Arrangement: Hybrid - 3 days in office, 2 days remote
"At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers."
The wage range for applicants for this position is $129,500.00 to $149,800.00 per year. This role is also eligible for annual short-term incentive compensation. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.
#LI-DNI
Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is 129,500.0 -149,800.0. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
129,500.0 -149,800.0
#BI-Hybrid
Top Skills
Azure
Azure Devops
Confluence
JIRA
Opentext Exstream
Oracle Documaker
Quadient Inspire
What the Team is Saying
Chelsea
Senior Threat Response Engineer
Nick
Assistant Vice President, Developer Platforms
Naren
AVP, Business Analytics
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Laura
Director, Artificial Intelligence
Bill
EVP & Head of Global Technology and Operations
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The Company
What We Do
We're honored to be No. 10 on Great Place to Work's World's Best Workplaces and recognized in the Fortune 100 Best Companies to Work For® list in 2025. At MetLife, we're leading the global transformation of an industry we’ve defined for over 157 years.
At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife fosters an inclusive culture where our people are energized and inspired to deliver for our customers and communities.
Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
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MetLife Teams
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About our Teams
MetLife Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together
Typical time on-site:
Flexible
New York City, NY
Pune, IN
Mexico City, MX
Bridgewater, NJ
Cary, NC
Clark Summit, PA
Greenville, SC
Hyderabad, IN
Tampa, FL
Whippany, NJ
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