Sr. Fraud Review & Control Associate

Position Title

Sr. Fraud Review & Control Associate

Location

New York, NY 10018

Job Summary

Under the supervision of the Fraud Review & Control Manager, the Senior Associate will be responsible to prioritize case workload and various ad-hoc projects. The Senior Associate will provide guidance and serve as mentor for junior Fraud Associates. The Senior Associate will work closely with the Fraud Review & Control Manger to enhance efficiency; ensure the department goals are achieved and manage department trackers for reporting purposes.
Pay Range 26.77 - 39.08 - 51.39

Pay Range: Local Minimum Wage - $0.00 - $0.00

Job Responsibilities:

• Reviews and responds to emails submitted to the Fraud Department; creates and compiles files on fraud incidents, ensuring incidents are adequately documented and the Fraud case management system is updated on a timely basis. Responsible for the overall file maintenance.

• Collaborates with Bank Operations, Funds Transfer and Corporate Security on a daily basis to recover fraud losses and to obtain information pertinent to the investigation.

• Communicates and corresponds with Private Client Groups in order to obtain documentation and information to complete the investigation.

• Prepares/reviews write-off requests to reimburse clients for fraud related losses and obtains appropriate management approval.

• Adheres to regulatory requirements pertaining to Regulation E, Regulation CC and Suspicious Activity Reporting (SAR).

• Provide guidance, train and mentor junior Fraud Associates.

• Assist in special projects, as needed.

• Escalate cases to Corporate Security for reporting purposes when necessary.

• Coordinates and follows up on compromised accounts. Monitors potential fraudulent bill payments inquiries when alerted.

• Close files for ensuring all documentation is entered accurately, completely and timely for review; monitors recovery of funds and updates case management system upon receipt.

ADDITIONAL ACCOUNTABILITIES

• Performs special projects, and additional duties and responsibilities as required.

• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings.  Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent 

• Minimum experience required: 3+ years banking experience and fraud investigation

Preferred Qualifications:

• Education level preferred: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent

• Certified Fraud Examiner (CFE) preferred

Job Competencies:

• Thorough understanding of payment systems (electronic and paper).

• Advanced knowledge of banking related platforms.

• Case management system.

• MS Office / Adobe proficient.

• Must be detail oriented, analytical and organized.

• Ability to multi-task.

• Physical demands (ADA): No unusual physical exertion is involved.

Flagstar is an Equal Opportunity Employer.