Sr. Extend Services Consultant - Workday Success Plans

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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About the Team

The Workday Success Plans Team are all about our customers and their post Go-Live journey - we create programs to help them drive business value from their Workday applications. The team is responsible for delivering a variety of programs and services to our customers ranging from feature demonstrations to full feature deployments.
At Workday, we help the world’s largest organizations adapt to what’s next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we’re serious about what we do. But we like to have fun, too! We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work.

About the Role

Are you passionate about technology, eager to learn, and excited about helping businesses succeed?  We are looking for a consultant or developer with extensive knowledge of web service technologies (GraphQL, REST, SOAP, JSON, XML) and authentication and authorization methods (OAuth, JWT, WS-Security, SAML, X.509, etc.)  If you enjoy problem-solving, developing user-friendly applications, and expanding your technical skills, this role could be a great fit for you! 

The Workday Success Plans team works directly with customers through targeted micro consulting engagements to help solve their business needs using the Workday application. Responsible for acting as a trusted Workday advisor, you will have the opportunity to assist customers with how-to questions, troubleshoot and guide customers through configuration, and provide feature demonstrations. As a Workday expert, customers will benefit from your knowledge as you share your experience, identify key considerations, and highlight standard methodologies. 

Our team of professionals have a broad and deep understanding of Workday. They enjoy the reward of helping customers solve problems, learn about new features, and find greater value in their Workday investment. So if you are passionate about the value technology can bring to an organization, love learning and want to work directly with some of the greatest companies on the planet, bring your energy and teamwork to the Workday Success Plans team! 

Primary responsibilities of this role include delivering various services to Workday Success Plans customers focussed on Workday Extend applications. To be successful, you will:

• Guide customers through Workday configuration, providing expert advice and best practices.

• Demonstrate Workday capabilities and lead customers towards optimal solutions.

• Resolve product configuration challenges and optimize solutions to meet business needs.

• Cultivate strong customer relationships through effective communication, presentations, and consultations.

• Develop and deliver webinars that showcase Workday's potential for achieving business goals.

• Champion Workday product expertise, staying current with Workday certifications and the product roadmap.

• Keep up with industry best practices and engage with customers on relevant topics.

• Contribute to programs that drive customer feature adoption.

​In addition to delivering Workday Success Plans services, our Workday professionals will also deliver other Customer Enablement services, such as:

• Office Hours to conduct appointment-based consulting engagements providing guidance and product expertise to customers 

• Perform configuration and business requirements reviews with a detailed deliverable calling out opportunities for optimization

• Provide one-on-one customer configuration designs

• Deployments including full deployment of Workday features

About You

Basic Qualifications:

• 2+ years of Extend experience, preferably Workday Extend certified.

• 4–6 years of Workday Integrations experience

• Hands-on experience with web services/application types (REST or SOAP).

• Familiarity with data formats (JSON, XML).

• Proficiency in Java, JavaScript, Python, or similar programming languages.

• Interest in learning about authentication technologies (OAuth, JWT, etc.).

• A problem-solving mindset and a desire to engage with customers and grow professionally.

Other Qualifications: 

• Overall 8+ years of experience in consulting or customer-facing environments

• Certified or ability to certify in Orchestrate for Integrations (O4I).

• Ability to gain a thorough understanding of Workday concepts as new features are released

• Ability to distill complex concepts into understandable presentations for our customers

• Ability to multitask and work on multiple engagements and deliverables simultaneously

• Strong critical thinking skills so as to understand complex, technical process issues and facilitate/influence decision-making

• Excellent verbal and written communication skills in English

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!