The Role
Manage and troubleshoot LAN, WAN, Wi-Fi, and site network infrastructure, including switches, routers, firewalls, and connectivity services. Install, monitor, and maintain IP/analog CCTV systems, NVRs, DVRs, storage, and recording uptime. Provide basic desktop and end-user support, coordinate vendors and ISPs, maintain IT asset and service records, support audits and compliance, and assist with plant expansions and multi-site projects. The role requires urgent incident response, documentation, SLA tracking, and occasional field travel.
Summary Generated by Built In
Job Description
Position: Sr. IT Executive (IT Network & CCTV Support Engineer)
Department: Information Technology
Location: Sudi Cluster, Bharuch Gujarat,
Employment Type: Full‑Time
Reporting To: Sr. Engineer / GM / AGM / DGM – IT
Job Purpose
To manage and support the site’s network infrastructure and CCTV systems to ensure secure, reliable, and uninterrupted operations at manufacturing and project locations, while also providing basic IT end‑user support when required, in line with KP Group policies.
Key Responsibilities
Network Support (Primary)
- Manage and support LAN, WAN, and Wi‑Fi networks across manufacturing and site offices.
- Perform installation, configuration, and first‑level troubleshooting of:
- Switches, routers, access points, Firewalls, and structured cabling
- Monitor network connectivity and resolve issues related to:
- IP addressing, DHCP, DNS, and basic routing
- Coordinate with Head Office IT for advanced network configuration, changes, and troubleshooting.
- Work with ISPs for internet link installation, uptime monitoring, fault resolution, and SLA tracking.
CCTV & Surveillance Systems (Primary)
- Install, configure, and support CCTV surveillance systems, including:
- IP / Analog cameras
- NVR / DVR systems
- Storage and recording health checks
- Monitor camera uptime and recording status for plant security and compliance needs.
- Coordinate with HO team and CCTV vendors for breakdowns, preventive maintenance, and system upgrades.
- Maintain documentation related to CCTV layouts, devices, and maintenance records.
Basic End User Support (Secondary)
- Provide Level‑1 / Level‑2 IT support for desktops, laptops, and peripherals when required.
- Support basic issues related to:
- Windows OS, MS Office, email, antivirus, VPN
- Network and local printers
- Escalate complex end‑user issues to designated IT teams / HO Team.
Vendor & Field Coordination
- Act as site SPOC for network, CCTV, ISP, and hardware vendors.
- Support IT activities across multiple locations / project sites as required.
- Assist during plant expansion, new site setup, or relocation activities.
Documentation, Assets & Compliance
- Maintain records for:
- Network devices, CCTV equipment, and related IT assets
- Vendor AMCs and service tickets
IT Asset & Record Management / Documentation, Assets & Compliance:
- Maintain accurate records of:
- Laptops, desktops, printers, Network devices, CCTV equipment, and IT accessories
- Vendor AMCs and service tickets
- Perform asset tagging, allocation, movement tracking, and handover as per policy.
- Support periodic asset verification and audits.
- Maintain IT support logs and basic documentation related to incidents and assets.
- Ensure compliance with KP Group IT, Information Security, and Safety Policies.
- Support audits and compliance reviews related to network and surveillance infrastructure.
KPIs & SLAs (Summary)
- Network & CCTV Uptime: ≥ 99%
- SLA Compliance: ≥ 95%
- Critical Incident Response Time: ≤ 15 minutes
- Vendor SLA Adherence: 100% tracking & follow‑up
- Documentation & Asset Accuracy: 100%
- Security / Policy Violations: Zero tolerance
Required Skills
- Strong knowledge of LAN, WAN, Wi‑Fi, TCP/IP, DNS, DHCP
- Hands‑on experience with switches, routers, access points and firewalls
- Practical exposure to CCTV systems (IP/Analog)
- Basic desktop, printer, and end‑user support skills
- Good coordination, documentation, and troubleshooting abilities
Qualification & Experience
- Education: Diploma / Graduate in IT, Computer Science, Networking, or related field
- Experience: 3–5 years in Network & CCTV Support roles
- Preferred: Experience in manufacturing, plant, or multi‑site environments
Key Behavioural Attributes
- High ownership for network reliability and security
- Proactive monitoring and issue prevention mindset
- Process‑ and compliance‑oriented
- Ability to work in a plant/site environment and respond to urgent issues
- Good communication and coordination skills
- Adherence to processes, documentation, and policies
- Open to work on field activities across various locations and project sites
- Willingness to travel as per business requirements
- Flexibility to support critical operations when required
Skills Required
- Diploma or graduate degree in IT, Computer Science, Networking, or a related field
- 3-5 years of experience in network and CCTV support roles
- Strong knowledge of LAN, WAN, Wi-Fi, TCP/IP, DNS, and DHCP
- Hands-on experience with switches, routers, access points, and firewalls
- Practical experience with IP and analog CCTV systems
- Basic desktop, printer, and end-user support skills
- Coordination, documentation, and troubleshooting abilities
- Experience in manufacturing, plant, or multi-site environments
- Willingness to work in plant or site environments and respond to urgent issues
- Willingness to travel across various locations and project sites
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
KP Group was founded by Dr. Farukbhai Gulambhai Patel in 1994 which is now well recognized group of Gujarat. What started as a logistics service provider in 1994 is now a Rs.100+ Billion business empire. The Group has completed more than 29 years of its successful operations and today consists of several group of companies, all contributing to the fast and robust growth of the group. During the last decade the group has achieved phenomenal growth as a result of diversification into fabrication and galvanizing, renewable energy sector (Solar & Wind), Telecom infrastructure and lately in Green Hydrogen and Ammonia.
.jpeg){kind=icon}
