Experience
• Minimum 3 years of experience in IT support, Service Desk, or Desktop Support required
• Experience providing direct end-user support in a fast-paced environment
• Experience supporting executive or VIP users preferred
Required Skills
• Strong troubleshooting skills across:
o Hardware devices (laptops, mobile devices, peripherals)
o Operating systems (Windows and macOS)
o Common enterprise applications (email, collaboration tools, remote access)
• Proven ability to deliver outstanding customer service
• Strong written and verbal communication skills
• Ability to manage multiple priorities in time-sensitive situations
• Ability to maintain confidentiality and professionalism
Preferred Skills
• Experience with IT Service Management tools (ServiceNow preferred)
• Familiarity with incident management and escalation processes
• Understanding of healthcare or enterprise IT environments
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
Skills Required
- Minimum 3 years of experience in IT support, Service Desk, or Desktop Support
- Experience providing direct end-user support in a fast-paced environment
- Experience supporting executive or VIP users
- Strong troubleshooting skills for hardware devices (laptops, mobile devices, peripherals)
- Proficiency with operating systems: Windows and macOS
- Experience with common enterprise applications (email, collaboration tools, remote access)
- Proven ability to deliver outstanding customer service
- Strong written and verbal communication skills
- Ability to manage multiple priorities in time-sensitive situations
- Ability to maintain confidentiality and professionalism
- Experience with IT Service Management tools (ServiceNow)
- Familiarity with incident management and escalation processes
- Understanding of healthcare or enterprise IT environments
Mercy Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mercy and has not been reviewed or approved by Mercy.
-
Healthcare Strength — Day‑one medical, dental, vision, and pharmacy coverage is available for many benefit‑eligible roles, alongside options like disability, FSAs, EAP, wellness, and other add‑ons. Coverage breadth and immediate eligibility are highlighted across role postings and benefits guides.
-
Retirement Support — Automatic enrollment in the MyRetirement 401(k) includes a per‑paycheck employer match and an additional annual service contribution for eligible co‑workers. This layered design provides ongoing support for long‑term savings.
-
Leave & Time Off Breadth — A combined PTO bank (holidays, vacation, short‑term illness) plus an Extended Sick Bank and Paid Parental Leave are standard components. Accruals start quickly and can increase with tenure, with some locations also offering Volunteer Time Off.
Mercy Insights
What We Do
Mercy, named one of the top five large U.S. health systems for four consecutive years by IBM Watson Health, serves millions annually. Mercy is one of the nation’s most highly integrated, multi-state health care systems, including more than 40 acute care, managed and specialty (heart, children’s, orthopedic and rehab) hospitals, convenient and urgent care locations, imaging centers and pharmacies. Mercy has 900 physician practices and outpatient facilities, 2,400 Mercy Clinic physicians and more than 40,000 co-workers serving patients and families across Arkansas, Kansas, Missouri and Oklahoma. Mercy also has clinics, outpatient services and outreach ministries in Arkansas, Louisiana, Mississippi and Texas. Mercy’s Virtual Care Center is the world’s first such facility dedicated to care outside its own walls, monitoring patients 24/7/365 across the country, using high-speed data and video connections and medically intervening when and where patients need it with a comprehensive team approach. Mercy was among the first health care organizations in the U.S. to have an integrated electronic health record (EHR) connecting all points of care. Mercy Technology Services’ broad use of its EHR has been recognized at one of the highest possible levels by Epic.
.png){kind=logo}
