Department:
Communications & Brand ReputationOur Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
As a Sr. Executive Communications Consultant, you'll provide senior-level counsel for a core set of Executives in support of the Company’s overarching narrative framework. This role will partner across Teams to develop Executive communication strategies that reinforce and support high-visibility Enterprise initiatives for internal and external audiences. You'll also own Executive lanes of large, cross-functional communication strategies, connecting Executive communications strategy to enterprise initiatives metrics and delivering measurable impact.
Additional Details
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
Responsibilities
Within defined corporate narratives and in partnership with senior Team Members, develop and contribute to clear pillars for a core set of Executives, positioning them internally and externally as trusted voices for Southwest. Ensure alignment between Executive messages and broader enterprise priorities.
Collaborate with internal partners to identify opportunities to position a core group of Executives across internal, external, and stakeholder channels and shape robust, 360° platforms, connecting business priorities and enterprise goals to key audiences.
Serve as trusted strategic communications advisor to a core group of Executives, providing strategic counsel and materials that reinforce the Company’s Purpose, Vision, and Values. (i.e. talking points, scripts, event prep, speeches, stump speech, etc.)
Influence the Executive narrative and strategy within cross-functional communication plans for major Company events, announcements, and change initiatives.
Assess and refine communication strategies through data, engagement metrics, and sentiment analysis to drive continuous improvement and business impact.
Advise key Executives during moments of change or challenge, serving as co-lead on Executive crisis communication strategy and advising Executives on timing, tone, and message discipline.
Mentor and provide guidance to junior Team Members and contribute to thought leadership and Team best practices.
May perform other job duties as directed by Employee's Leaders.
Knowledge, Skills and Abilities
Knowledge of Executive and Enterprise-level communications strategy
Skilled in Microsoft Office and communication tools; familiarity with emerging digital communication platforms preferred
Skilled in message development, verbal and written communications, storytelling, and presentations
Ability to influence and advise senior Executives on communication strategies tied to organizational outcomes
Ability to translate complex business topics into authentic, human-centered messaging
Ability to exercise strategic judgment under pressure, especially during times of crisis or organizational change
Education
Required: High School Diploma or GED
Experience
Expert-level experience, expansive and far-reaching knowledge in:
Advising Senior Executives and shaping Executive communication strategies that align with business priorities
Playing a senior role in Enterprise communication efforts that drive measurable outcomes and reinforce Company reputation
Storytelling and message development skills that inspire confidence and clarity
Providing strategic counsel during organizational change, transformation, and crisis situations
Business acumen and ability to connect communication outcomes to organizational goals
Preferred: Public Relations and internal communication experience within the Technology sector
Preferred: Experience in strategic campaigns, storytelling, and brand positioning within the Technology sector
Preferred: Experience supporting executive-level communications, preferably for a CIO or Senior Technology Leader
Licensing/Certification
N/A
Physical Abilities
Ability to perform work duties from limited space workstation/desk/office area for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Pay & Benefits
Competitive market salary from $125,900 per year to $139,900 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits you’ll love
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**
Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
Competitive health insurance for you and your eligible dependents (including pets)
Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
*Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to Retirement Savings Plan vesting
schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
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Skills Required
- High School Diploma or GED
- Expert-level experience in advising Senior Executives
- Experience in Enterprise communication efforts
- Public Relations and internal communication experience preferred
- Experience in strategic campaigns, storytelling preferred
Southwest Airlines Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Southwest Airlines and has not been reviewed or approved by Southwest Airlines.
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Pay Growth & Progression — Pay progression is described as materially improving after major 2024 union agreements, especially for pilots and flight attendants. Compensation satisfaction is framed as stronger over time as step scales and seniority accumulate.
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Retirement Support — Retirement support stands out through a dollar-for-dollar 401(k) match and the presence of profit-sharing contributions that can add to retirement savings. Stock purchase access is also positioned as an additional ownership-oriented component of total rewards.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle value is elevated by extensive space-available travel privileges and broad travel-related discounts that can materially offset personal travel costs. Recognition mechanisms like points-based rewards are also positioned as an added lifestyle-oriented perk.
Southwest Airlines Insights
What We Do
At Southwest Airlines we connect People to what’s important in their lives—that also means connecting our Employees to what’s important in their lives! Our Employees value the opportunity to work hard, be creative, and have fun on the job. Southwest Airlines recognizes, respects, and values differences. By fostering a culture that embraces and utilizes our diversity, we create competitive advantages in teamwork and innovation that contribute to our overall success.
