The Role
Own day-to-day operations for insurance products, coordinate with insurer tech/ops to resolve policy sync and data mismatches, manage renewals and endorsements, maintain operational dashboards and reporting, drive RCA on issues, enable cross-functional teams, and use SQL to pull, validate, and analyze data for decision-making.
Summary Generated by Built In
About the Role : We're looking for a hands-on, generalist operator to own day-to-day operations across insurance products — acting as the execution layer between internal business/product teams and external partner (insurer) tech and ops teams. This is a frontline role for someone who can juggle policy sync issues, compliance tracking, and reporting without needing heavy supervision.
Key Responsibilities
● Daily Operations Management: Own end-to-end daily operations for a suite of products, ensuring smooth functioning across partner-facing workflows.
● Partner Coordination: Liaise with partner insurer tech and ops teams to resolve policy sync issues, data mismatches, and integration gaps; ensure policies remain accurately reflected across systems.
● Policy Compliance: Manage internal policy renewals and endorsements, ensuring all compliance requirements and timelines are met.
● Dashboards & Reporting: Maintain and update operational dashboards (e.g., policy status, sync health, renewal/endorsement tracking) with accuracy and consistency.
● Root Cause Analysis: Drive RCA on operational issues (sync failures, compliance gaps, escalations) and work with relevant teams to close the loop.
● Cross-functional Enablement: Act as the operational point of contact for Business, Product, and Growth teams — surfacing issues, unblocking dependencies, and ensuring timely resolution.
● Data-driven Execution: Use SQL to pull, validate, and analyze data to support day-to-day decision-making and issue diagnosis.
Requirements
● 2+ years of experience in operations, fintech ops, or a similar operations-heavy role.
● Hands-on working knowledge of SQL — must be comfortable querying and validating data independently.
● Strong ownership mindset — comfortable being the "frontline executioner" who drives issues to closure, not just flags them.
● Experience working with external partners/vendors (insurers, technology partners, or similar) is a strong plus.
Familiarity with insurance policy lifecycle (issuance, renewal, endorsement) preferred but not mandatory.
Skills Required
- 2+ years of experience in operations, fintech ops, or a similar operations-heavy role.
- Hands-on working knowledge of SQL; comfortable querying and validating data independently.
- Strong ownership mindset; able to drive issues to closure rather than just flagging them.
- Experience working with external partners/vendors (insurers, technology partners, or similar).
- Familiarity with insurance policy lifecycle (issuance, renewal, endorsement).
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The Company
What We Do
Paytm started the Digital Revolution in India. And we went on to become India’s leading Payments App. Today, more than 20 Million merchants & businesses are powered by Paytm to Accept Payments digitally. This is because more than 300 million Indians use Paytm to Pay at their stores. And that’s not all, Paytm App is used to Pay bills, do Recharges, Send money to friends & family, Book movies & travel tickets. With innovations to Financial services & products in pipeline, this is but one of the milestones achieved towards our mission – to bring 500 million unserved and underserved Indians to the mainstream economy.
