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We are seeking an End User Computing (EUC) Analyst to oversee onsite Level 1 and Level 2 application and hardware support across multiple corporate offices. In this role, you will act as the senior technical escalation point, drive service delivery excellence, and ensure high-touch, "white-glove" support for our business units.
Key Accountabilities/Deliverables:
Investigate and resolve complex software and hardware issues for PC and iOS devices.
Conduct on-site troubleshooting, utilizing effective communication and technical expertise to identify and resolve user problems promptly.
Escalate critical issues to higher-level support as needed.
Perform device builds and configurations, ensuring hardware and software meet company specifications and are ready for user deployment.
Responsible for deploying and retiring IT hardware. This may involve physical installation, transfer of settings or data, installation and configuration of software, or training and support for PCs, Laptops, Printers and Peripherals.
Maintain accurate documentation of all support interactions, including troubleshooting steps, solutions, and resolution details.
Collaborate with other IT team members and departments to resolve complex issues and ensure seamless technology integration.
Stay up to date with the latest IT technologies, trends, and best practices through continuous learning and professional development.
Provide white glove service, demonstrating professionalism, courtesy, and a positive attitude in all interactions with users.
Travel to client offices approximately 25-30% of the time to provide on-site support and address technical needs.
Technical Knowledge and Understanding:
Experience in maintenance, support, configuration, or implementation of business applications such as Intune, SharePoint, PowerBI, Active Directory Users and Computers.
Familiarity with Service Management ticketing systems (Jira Service Management, ServiceNow, etc).
Familiar with Office 365 email systems and configurations such as email aliases, shared mailboxes, distribution lists, cloud permissions, and event resources.
Experience:
Minimum 5+ years of experience in IT support, preferably in a deskside or help desk environment.
CompTIA A+, CompTIA Network+, CompTIA Security +, or equivalent IT certifications.
Demonstrated experience troubleshooting and resolving complex software and hardware issues for PCs and iOS devices.
Strong understanding of Windows operating systems, iOS software, and Office applications.
Proficiency in multiple operating systems (Windows, Linux, macOS etc.) and knowledge of network protocols.
Experience with virtualization technologies (VMware, Hyper-V) and cloud platforms.
Strong scripting and automation skills (e.g., PowerShell, Bash).
Excellent problem-solving, analytical, and critical thinking skills.
A positive and solutions-oriented attitude with a commitment to providing exceptional white-glove customer service.
Effective communication and interpersonal skills, with the ability to build rapport and collaborate with a diverse range of users.
Proficient in documentation practices and maintaining accurate records.
Ability to work independently and as part of a team, prioritizing tasks and managing time effectively.
ITIL and ITSM experience (certification is a plus) with minimum of 2 years of large or medium scale IT shop.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over work authorization sponsorship now or in the future for this position.
#LI-Onsite
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At Core Specialty, you will receive a competitive salary and opportunities for professional development and advancement. We offer medical, dental, vision, and life insurances; short and long-term disability; a Company-match of 100% of a 6% contribution 401(k) plan; an Employee Assistance Plan; Health Savings Account, Flexible Spending Account, Health Reimbursement Account, and a wellness program
Skills Required
- Minimum 5+ years of IT support experience, preferably deskside or help desk
- CompTIA A+, CompTIA Network+, CompTIA Security+ or equivalent IT certifications
- Experience troubleshooting and resolving complex software and hardware issues for PCs and iOS devices
- Experience in maintenance, support, configuration, or implementation of Intune, SharePoint, PowerBI, and Active Directory
- Familiarity with Service Management ticketing systems (Jira Service Management, ServiceNow)
- Familiarity with Office 365 email systems and configurations (aliases, shared mailboxes, distribution lists, permissions)
- Strong understanding of Windows operating systems, iOS software, and Office applications
- Proficiency with multiple operating systems (Windows, Linux, macOS)
- Experience with virtualization technologies (VMware, Hyper-V)
- Strong scripting and automation skills (PowerShell, Bash)
- ITIL and ITSM experience with minimum of 2 years in a medium or large IT organization (certification a plus)
- Ability to travel to client offices approximately 25-30% of the time
- Authorized to work for any employer in the U.S.; employer will not sponsor visas
What We Do
Core Specialty, through its subsidiary insurers, offers a diversified range of property, casualty, and marine insurance products for small to mid-sized businesses. We have the capital to take on risk, the underwriting talent in place, decisive leadership team, infrastructure, and a proven track record of making things happen – fast! When you’re ready to solve your toughest insurance needs, we’re ready to get it done for you. We free customers up to focus on their business by taking the load of complicated specialty insurance off their hands. We break down the walls of bureaucracy to provide optimal underwriting solutions for brokers. We’re ready, equipped, and motivated to get the job done, efficiently and professionally, by empowering experts with what they need to move quickly on behalf of customers and their brokers. Our specialty focus is the essential part of our identity. It is at our core
