Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown is seeking a Sr. Employee Benefits Account Manager to join our growing team in Houston, TX!
The Sr. Employee Benefits Account Manager is responsible for managing client retention and relationships, ensuring smooth execution of renewal workflows, and maintaining accurate client records throughout the account lifecycle. This role involves strategic collaboration, providing tailored insurance recommendations, overseeing invoicing and premium collection, and ensuring exceptional client communication and service at all stages.
How You Will Contribute:
Accountable and responsible for retention and client relationship management of his/her book of clients.
Follows agency procedures for renewal workflow and timeline, encompassing internal meetings, gathering of information, preparation of submissions, identification of markets, following up for and comparing quotes, preparing proposals, presentation and post binding activity and documentation.
Participates in strategic internal and external meetings to generate innovative solutions for clients.
Participates in pre-renewal, renewal, stewardship, and claims review meetings with clients as necessary.
Responsible for maintaining accuracy of client files, and consistent documentation.
Identifies internal resources and utilizes them to effectively bring value to client.
Maintains excellent communication with team, internal and external clients at all stages of account cycle.
Provides sound recommendations and guidance to clients on insurance programs.
Strict adherence to procedures and deadlines; communicates the same needs to team.
Invoicing and collection of premiums in a timely manner in accordance with agency procedures.
Prompt response to all client requests including expedited requests for policy documentation, such as certificates and ID cards
Licenses and Certifications:
Professional Designation (CISR, CIC, ARM, etc.)
Skills & Experience to Be Successful:
5+ years minimum experience in insurance, including experience in an independent agency setting handling and servicing middle market or large accounts
High School Diploma or GED
Bachelor’s degree in risk management or similar field
Familiar with TAM or AMS 360 (agency management systems) or insurer websites
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
Skills Required
- 5+ years minimum experience in insurance
- Experience in an independent agency setting handling and servicing middle market or large accounts
- Professional Designation (CISR, CIC, ARM, etc.)
- High School Diploma or GED
- Bachelor's degree in risk management or similar field
What We Do
Brown & Brown Insurance provides risk management solutions to help protect what our customers value most. Our four business segments offer insurance products and services to businesses and individuals. Our culture is built on integrity, innovation, superior capabilities, and discipline. We view insurance differently and use our experience, carrier relationships, and principled customer focus to deliver first-class service and solutions. Becoming a Brown & Brown teammate introduces you to a career with virtually unlimited possibilities. We think of ourselves as a team, so we have teammates—not employees. We strive to attract people who are competitive, driven, and disciplined. Our unique company culture of meritocracy rewards self-starters and those committed to doing what is best for our customers. We are proud to be certified as a Great Place to Work ®. Brown & Brown has demonstrated a Culture of Caring through dedication to the people and communities we serve. With more than 11,000 teammates in over 300 locations across the US, Canada, Ireland, the UK, Bermuda, and the Cayman Islands, we actively support numerous organizations in the local communities in which we live, work, and play. With a long-standing history of proven success, Brown & Brown is one of the insurance industry’s most powerful and influential leaders, ranked as the fifth-largest brokerage in the US and sixth in the world. You can find us on the NYSE as BRO.
