Who We AreServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.
What We DoResponsible for managing day-to-day operational processes in compliance with established policies and procedures. Provides training to onsite staff and offshore resources. Prepares reports and audits for internal processes and external client requests.
What You’ll Do
- Perform essential functions on behalf of the Document Management Collateral team which includes but not limited to ordering collateral documents from various document custodians / clients, requesting collateral files for defaulted and paid in full loans, tracking and reconciling client’s collateral files, safeguarding collateral files that are stored onsite and quality control review.
- Invoice review and reconciliation for management approval.
- Liaison between customers and other team members.
- Coordinates with offshore team members to ensure day-to-day processes are completed in a timely manner while providing feedback if errors are identified.
- Client requests and inquiries.
- Performs additional duties as required by Management.
- Interacts with clients, management and peers within the organization.
- Updates internal procedures as new regulations are identified and processes change.
- Tasks are generally more complex in nature and usually involve evaluation, judgment and decision making.
- No formal supervisory responsibility but will be operating at a Senior Specialist level.
- Works under minimal supervision applying well established techniques, procedures or specific standards
What You’ll Bring
- 3-5 years related experience
- 2+ Mortgage Servicing experience specifically in Collateral and Document Custodian Management
- High School diploma or equivalent
- Advanced Excel skills. Demonstrates proficiency in vLookup and creating / manipulating pivot tables
- Problem solver with strong organizational skills, is detail oriented, a natural curiosity with an eagerness to learn
- Excellent verbal and written communication skills with both internal teams and external customers
- Thrives in contributing to a team working together to deliver beyond customer expectations
Salary Range: $27.40 – $45.66 Hourly
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
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What We Do
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies’ core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services. First American Title Insurance Company provides comprehensive title insurance protection and professional settlement services for homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals to facilitate real estate purchases, construction, refinances or equity loans. First American's thorough title searches, title clearance and title insurance policies help to produce clear property titles and enable the efficient transfer of real estate. As one of the largest title insurance companies in the nation, First American offers title insurance and settlement services through its direct operations and an extensive network of agents throughout the United States and internationally. First American Title Insurance Company traces its history to 1889 and is the largest subsidiary of First American Financial Corporation (NYSE: FAF).
