Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range$132,800.00 - $219,100.00This Senior Director leads S&SM's Sourcing Risk & Operations function, managing a team responsible for supplier risk reviews, business continuity and disaster recovery (BC/DR) planning, offshore development center (ODC) management, site audits, and various other supplier operations and governance functions. The Risk & Operations team is shifting from a reactive, process-facilitation model to a proactive, portfolio-based approach to supplier risk management — this role is accountable for leading that transition and for building the frameworks, cadence, and team capability needed to deliver a holistic, enterprise view and approach to risk management for these suppliers.
Additionally, this role will play a key role in expanding Sourcing and Supplier Management's strategic partnership role with Tech & Ops platform and product partners, enhancing governance frameworks and relationship management protocols. Additionally, the role encompasses developing and maintaining executive briefing materials that provide leadership visibility into strategic vendor partnerships and performance outcomes.
This senior director role is also a key member of the extended S&SM leadership team, which is responsible for developing and executing Tech & Ops sourcing strategies that align supplier selection, relationship management, and strategic sourcing models with enterprise objectives. The position partners closely with Line of Business Technology & Operations leadership and cross-functional stakeholders — including SLT/ELT, Procurement, Legal, and Workforce Management. Leveraging Travelers' scale and strategic positioning, this role partners with technology and business leaders on managed services models, sourcing strategies, and supplier selection aligned to workforce planning initiatives.
This position manages a team.What Will You Do?
- Supplier Risk Program Leadership & Proactive Risk Monitoring: Own end-to-end supplier risk management for the Tech&Ops strategic supplier portfolio — including risk reviews, due diligence, and ongoing monitoring. Lead the team's transition from reactive, case-by-case process facilitation to proactive, portfolio-based oversight that gives S&SM and Tech & Ops leadership a holistic, enterprise view of supplier risk exposure. Drive continuous improvement to how the work is completed, emphasizing value-add activities and approaches while reducing reactive, manual work wherever possible.
- Portfolio Design and Management: Develop a portfolio-based approach to Tech&Ops strategic supplier population, including a framework for determining which suppliers are in-scope, how suppliers align to portfolios, what level of governance/operational support are required for each supplier, and how to align portfolios to team members. Lead the growth of the team’s role in ongoing supplier governance – identifying opportunities to add value, deepen the team’s knowledge of the supplier’s footprint, and partner to help business stakeholders drive the most value from each supplier relationship. Leverage S&SM’s mature professional services sourcing (GSO) program to drive the development of a strategic, substantive approach to Tech&Ops non-GSO strategic providers.
- Executive Briefings: Lead the development, maintenance and continued improvement of briefing materials for senior executives within Tech&Ops, in partnership with stakeholders across the organization, ranging from the supplier’s executive sponsor to leaders responsible for day-to-day operations with the supplier, to procurement, finance and legal. Ensure materials are comprehensive, provide a holistic view of the total supplier footprint, and include timely, actionable information; additionally, prepare distilled talking points as required to summarize key aspects of each supplier relationship to support senior executive meetings.
- BC/DR and Incident Management: Manage business continuity and disaster recovery planning and readiness across S&SM’s strategic suppliers, including partnering with BC/DR stakeholders to plan and facilitate annual tabletop testing, drafting/disseminating communications to strategic suppliers in connection with incident management/DR events, and identify opportunities to improve BC/DR preparedness.
- ODC Management, Site Audits & Other Operational Controls: Oversee oversight of Travelers' offshore development center footprint, evaluating site changes — capacity shifts, technology updates, operational control changes — for risk and operational impact, and directing site audits toward the areas of greatest control exposure. Own SOC review outcomes for strategic professional services partners, assessing findings for substantive risk and driving suppliers to remediate gaps rather than simply tracking review completion.
- Team Leadership: Lead and manage the Sourcing Risk & Operations team, setting direction, priorities, and performance expectations. Build team capability — through coaching, role clarity, and tooling — to support the shift to portfolio-based risk management.
- Maintain substantive, current knowledge of strategic suppliers' delivery capabilities, fit within our priorities and roadmaps and competitive positioning.
- Serve as a credible, technically substantive counterpart to supplier leadership and delivery teams — able to engage directly rather than operating solely through account managers or relationship cadence.
- Partner cross-functionally with Procurement, Legal, Workforce Management, and Tech & Ops leadership to align supplier risk and governance frameworks to enterprise objectives.
- Participate in the Enterprise Supplier Management Steering Committee and represent Risk & Operations in enterprise governance forums.
- Define and consult on risk measurement strategies, scorecards, and reporting cadence across the organization.
- Maintain awareness of supplier risk indicators and emerging industry/regulatory trends, surfacing anomalies and risks proactively to senior leadership rather than waiting for escalation.
- Support ad hoc analytical requests and special projects aligned to S&SM's strategic priorities.
- Serve as the point of resolution for supplier risk issues, audit findings, or governance gaps prior to leadership review.
- Typically 9+ years of Finance, Audit, Procurement or Sales/Servicing related experience.
- Master's or other advanced degree.
- Thorough knowledge of project management processes.
- Thorough knowledge of business law, legal contracts and various financial issues including cash flow and working capital.
- Intermediate to advanced proficiency of eSourcing and Ariba procurement applications.
- Intermediate to advanced proficiency of MS Access, Excel, PowerPoint and Word.
- Bachelor's degree or equivalent work experience.
- 8 years of supplier management or related experience.
- Advanced communication skills, advanced computer literacy and ability to analyze and resolve complex issues.
- Ability to successfully operate in a team and in a fast-paced environment.
- Requires a demonstrated record of initiative, problem solving, and change management.
- Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
- Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
- Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.
Skills Required
- Bachelor's degree or equivalent work experience
- Eight years of supplier management or related experience
- Advanced communication skills
- Advanced computer literacy
- Ability to analyze and resolve complex issues
- Ability to work successfully in a team and fast-paced environment
- Demonstrated initiative, problem-solving, and change-management experience
- Typically nine or more years of Finance, Audit, Procurement, or Sales/Servicing experience
- Master's or other advanced degree
- Thorough knowledge of project management processes
- Thorough knowledge of business law, legal contracts, cash flow, and working capital
- Intermediate to advanced proficiency with eSourcing and Ariba procurement applications
- Intermediate to advanced proficiency with Microsoft Access, Excel, PowerPoint, and Word
Travelers Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Travelers and has not been reviewed or approved by Travelers.
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Retirement Support — Feedback suggests total rewards are bolstered by a 401(k) match, a company‑funded pension, and a program that contributes to retirement savings when employees make student‑loan payments. These elements are consistently portrayed as standout strengths of the package.
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Leave & Time Off Breadth — Feedback suggests time off is generous from the start, with substantial PTO, paid holidays, and the option to purchase additional days. Defined leaves such as short‑term disability and bereavement further enhance perceived flexibility.
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Healthcare Strength — Feedback suggests medical, dental, and vision coverage is comprehensive, with multiple plan choices, HSAs/FSAs, and robust mental‑health and wellness resources. Day‑one eligibility and added programs like caregiver support and specialty care navigation reinforce depth.
Travelers Insights
What We Do
Travelers provides insurance coverage to protect the things that are important to you – your home, your car, your valuables and your business. We have been around for more than 165 years and have earned a reputation as one of the best property casualty insurers in the industry because we take care of our customers, agents, brokers, communities and each other. Every day, our approximately 30,000 employees and 13,500 independent agents and brokers in the United States, Canada, the United Kingdom and Ireland help provide peace of mind to our customers. Our expertise and focus on innovation have made us an industry leader and the only property casualty company in the Dow Jones Industrial Average. Our history of advancements has propelled our company, and our industry, to deliver higher standards – from writing the first auto and space travel policies to founding the Travelers Institute for public policy and launching a hybrid car discount. By minimizing risk, preventing loss and helping our customers prepare for the unknown, Travelers’ comprehensive products and services enable individuals and businesses to feel confident and secure about the future.
