Sr Director Customer Web and Mobile Experience

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. 

Job Summary:

We are seeking a visionary Global Senior Director to lead enterprise-wide digital transformation initiatives, driving innovation and customer engagement across web and mobile platforms. This role will define the digital experience strategy, establish governance frameworks, and oversee integration of modern technologies into core business processes. The Global Senior Director will partner across the enterprise to align digital initiatives with corporate objectives, ensuring scalable, secure, and customer-centric solutions that enhance pet parent experiences. Leveraging React, React Native, and modern front-end technologies, you will drive innovation at the intersection of pet care and digital transformation.

Job Location:

Chicago

Main Responsibilities:

• Working with architecture define and communicate the enterprise digital strategy for web and mobile platforms.

• Set long-term roadmap for customer engagement and experience transformation.

• Align digital initiatives with corporate objectives and customer journey strategy.

• Influence executive decisions and secure stakeholder buy-in for major programs.

• Establish architecture principles, security, and compliance frameworks for digital platforms.

• Ensure adherence to regulatory requirements and industry best practices.

• Build and lead high-performing teams across engineering, UX, and product disciplines.

• Foster a culture of innovation, accountability, and continuous improvement.

• Evaluate emerging technologies and drive adoption of modern frameworks.

• Assist in managing vendor relationships and negotiating strategic contracts to support digital initiatives.

• Define KPIs for digital experience and report impact to senior leadership.

• Monitor platform performance and optimize for scalability and customer satisfaction.

• Define coding standards, development workflows, and CI/CD pipelines. Champion best practices in performance, accessibility, and security.

• Mentor and grow a high-performing development team. Foster a culture of innovation, ownership, and continuous learning.

• Stay ahead of emerging technologies and frameworks. Evaluate new tools to enhance development velocity and product quality.

• Lead and optimize strategic partnerships with multiple System Integrators, ensuring alignment on delivery excellence, governance, and innovation to drive business outcomes across complex technology initiatives.

Required Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Business, or related field.

• 10+ years in technology leadership roles with a focus on digital transformation.

• Proven track record of leading global cross-functional teams and managing multi-million-dollar technology portfolios.

• Proven experience in delivering production-grade web and mobile applications.

• Strong business acumen and ability to influence C-suite decisions.

• Familiarity with Microsoft ecosystem (Dynamics 365, Azure), modern web/mobile frameworks and/or EIS Suite

• Strong proficiency in JavaScript/TypeScript, Redux, RESTful APIs, and mobile app lifecycle.

• Experience with Git, CI/CD tools, and automated testing frameworks.

Why Join IPH?

• Mission-Driven: Be part of a purpose-led organization improving the lives of pets and their families.

• Innovation-Focused: Work with cutting-edge technologies in a fast-paced, agile environment.

• Growth Opportunities: Shape the future of digital pet care and grow your career in a high-impact leadership role.

• Inclusive Culture: Join a collaborative, pet-loving team that values diversity, creativity, and continuous improvement.

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance

• Basic Life Insurance at no cost to the employee

• Company paid short-term and long-term disability

• 12 weeks of 100% paid Parental Leave

• Health Savings Account (HSA)

• Flexible Spending Accounts (FSA)

• Retirement savings plan

• Personal Paid Time Off

• Paid holidays and company-wide Wellness Day off

• Paid time off to volunteer at nonprofit organizations

• Pet friendly office environment

• Commuter Benefits

• Group Pet Insurance

• On the job training and skills development

• Employee Assistance Program (EAP)

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